Evaluation of digital healthcare services and satisfaction of outpatients at the City Training and Research Hospital located in the South of Turkey during Covid-19 pandemic

Abstract

ABSTRACT Purpose: The purpose of the study was to evaluate the type and use of digital healthcare services by the healthcare professionals and determine the satisfaction level of outpatients with the services they received during their visit to hospital. The study was carried out in the City Training and Research Hospital located in the South of Turkey between March 13-23, 2021 when the Covid -19 Pandemic was the most intense. The hospital received a level of 6 digital certificate in 2019. Material and Method: In addition to socio-demographic questionnaires developed for healthcare professionals and patients, specific questionnaires were developed for the both groups. Total 308 respondents participated in this research. The questionnaire for healthcare professionals was administered via online. The patient satisfaction questionnaire using a 5-likert scale was conducted with outpatients thru face-to-face by using pen and pencil. For the data analysis SPSS 21 package was employed. Results: Among the existing digital healthcare services at the hospital, the majority of the healthcare professionals reported “electronic digital health care records” (66.7%), “nursing information system” (61.1%) and “patient imaging system” (50.9%). Others were mentioned by the less than half of the respondents. Patients reported satisfaction with the services they received during their visit to hospital.

Keywords

• Digital hospital
• digital healthcare services
• healthcare professionals
• patient satisfaction
• Covid-19 pandemic
• EMRAM
• HIMSS

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