The effect of airline lounge services on the selection of airline

Samet Can Curkan; Esin Özkan

doi:10.31822/jomat.789635

EN

The effect of airline lounge services on the selection of airline

Abstract

The services provided at lounges, designed in line with various needs with the purpose of enabling the passengers to make use of the waiting time at the airports, affect the selection of airlines. In this study, the effect of image and accessibility, atmosphere, food & beverage and opportunities (activity) dimension belonging to lounge scale on the selection of airline is analyzed. The utmost limitedness of the study is conducting the questionnaires on passengers using İzmir Adnan Menderes airport domestic flights lounge. The questionnaires and comparative analyses to be conducted at different airlines will add another dimension to the study. One of the hypotheses developed within the scope of the study is accepted. The most important result obtained from the study is that image and accessibility dimension among the lounge services has a significant and positive effect in the selection of the airline. In accordance with the results of the study, it is suggested to airlines to position the lounges within the airport to a place that passengers can easily reach, share the feedbacks of the passengers using the lounges via social media channels, promote the passengers to recommend the lounges and finally follow correct marketing exercises and sales techniques.

Keywords

lounges, service quality, lounges and service quality

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Details

Primary Language

English

Subjects

Tourism (Other)

Journal Section

Research Article

Authors

Samet Can Curkan ^*
0000-0002-7245-4103
Türkiye

Esin Özkan
0000-0002-3609-9757
Türkiye

Publication Date

July 31, 2021

Submission Date

August 2, 2020

Acceptance Date

December 28, 2020

Published in Issue

Year 2021 Volume: 6 Number: 1

DOI

https://doi.org/10.31822/jomat.789635

IZ

https://izlik.org/JA66RL76PR

APA

Curkan, S. C., & Özkan, E. (2021). The effect of airline lounge services on the selection of airline. Journal of Multidisciplinary Academic Tourism, 6(1), 17-26. https://doi.org/10.31822/jomat.789635

AMA

1.Curkan SC, Özkan E. The effect of airline lounge services on the selection of airline. Jomat. 2021;6(1):17-26. doi:10.31822/jomat.789635

Chicago

Curkan, Samet Can, and Esin Özkan. 2021. “The Effect of Airline Lounge Services on the Selection of Airline”. Journal of Multidisciplinary Academic Tourism 6 (1): 17-26. https://doi.org/10.31822/jomat.789635.

EndNote

Curkan SC, Özkan E (July 1, 2021) The effect of airline lounge services on the selection of airline. Journal of Multidisciplinary Academic Tourism 6 1 17–26.

IEEE

[1]S. C. Curkan and E. Özkan, “The effect of airline lounge services on the selection of airline”, Jomat, vol. 6, no. 1, pp. 17–26, July 2021, doi: 10.31822/jomat.789635.

ISNAD

Curkan, Samet Can - Özkan, Esin. “The Effect of Airline Lounge Services on the Selection of Airline”. Journal of Multidisciplinary Academic Tourism 6/1 (July 1, 2021): 17-26. https://doi.org/10.31822/jomat.789635.

JAMA

1.Curkan SC, Özkan E. The effect of airline lounge services on the selection of airline. Jomat. 2021;6:17–26.

MLA

Curkan, Samet Can, and Esin Özkan. “The Effect of Airline Lounge Services on the Selection of Airline”. Journal of Multidisciplinary Academic Tourism, vol. 6, no. 1, July 2021, pp. 17-26, doi:10.31822/jomat.789635.

Vancouver

1.Samet Can Curkan, Esin Özkan. The effect of airline lounge services on the selection of airline. Jomat. 2021 Jul. 1;6(1):17-26. doi:10.31822/jomat.789635

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Abstract

The effect of airline lounge services on the selection of airline

Abstract

Keywords

References

Details

Primary Language

Subjects

Journal Section

Authors

Publication Date

Submission Date

Acceptance Date

Published in Issue

DOI

IZ

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