Yıl 2019, Cilt 5 , Sayı 2, Sayfalar 75 - 85 2019-03-15

Impact of social and economic exchanges on hotel employees' job dedication and turnover intention
Sosyal ve ekonomik değişimin otel çalışanlarının işe adanmışlık ve işten ayrılma niyetine etkisi

Ali Dalgıç [1] , Yılmaz Akgündüz [2]


The primary aim of this research is to the effect of the perceptions of hotel employees’ social and economic exchange on their job dedication and turnover intention. It is also aimed to determine the effect of hotel employees’ turnover intention on their job dedication in this research. In this context, questionnaire form was applied in January-March 2018 with convenience sampling method and 401 valid questionnaire forms were obtained. The validity of the scales was determined by exploratory factor analysis and their reliability was determined by Cronbach alpha values. It was found out in consequence of testing the hypotheses that social exchange increased job dedication and reduced turnover intention; economic exchange only increased turnover intention; turnover intention reduced job dedication. In this context, it can be suggested that hotel managers make positive changes in perceived social exchange in order to increase their willingness to work, such as job dedication. Another suggestion is to hotel managers make the perceived social change positive to reduce unwanted feelings and thoughts, such as turnover intention.

Bu araştırmanın öncelikli amacı otel işletmelerinde çalışanların sosyal ve ekonomik değişim algılarının işe adanmışlıklarına ve işten ayrılma niyetlerine etkisini belirlemektedir. Ayrıca bu araştırmada işten ayrılma niyetinin çalışanların işe adanmışlıkları üzerindeki etkisinin de tespit edilmesi amaçlanmaktadır. Bu kapsamda oluşturulan bir anket formu Antalya’da faaliyet gösteren 5 yıldızlı otel işletmelerinde çalışan işgörenlere kolayda örnekleme yöntemiyle Ocak-Mart 2018 döneminde uygulanmış ve 401 geçerli anket formu elde edilmiştir. Yararlanılan ölçeklerin geçerlilikleri keşfedici faktör analizi, güvenirlikleri ise Cronbach alfa değerlerine bağlı olarak belirlenmiştir. Önerilen hipotezleri test etmek için yapılan regresyon analizleri sonucunda sosyal değişimin işe adanmışlığı artırdığı, işten ayrılma niyetini azalttığı; ekonomik değişimin sadece işten ayrılma niyetini artırdığı; işten ayrılma niyetinin ise işe adanmışlığı azalttığı belirlenmiştir. Bu kapsamda otel yöneticilerinin işgörenlerin işe adanmışlık gibi istendik tutumlarını artırmak için algılanan sosyal değişimi; işten ayrılma niyeti gibi istenmedik duygu ve düşünceleri azaltmak için algılanan sosyal değişimi pozitif hale getirmeleri önerilebilir.

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Birincil Dil tr
Konular Sosyal
Bölüm Makaleler
Yazarlar

Orcid: 0000-0002-5575-4825
Yazar: Ali Dalgıç
Kurum: MERSİN ÜNİVERSİTESİ, TURİZM FAKÜLTESİ
Ülke: Turkey


Orcid: 0000-0001-8887-9280
Yazar: Yılmaz Akgündüz (Sorumlu Yazar)
Kurum: DOKUZ EYLÜL ÜNİVERSİTESİ, SEFERİHİSAR FEVZİYE HEPKON UYGULAMALI BİLİMLER YÜKSEKOKULU
Ülke: Turkey


Tarihler

Yayımlanma Tarihi : 15 Mart 2019

Bibtex @konferans bildirisi { jttr523910, journal = {Journal of Tourism Theory and Research}, issn = {}, eissn = {2458-7583}, address = {}, publisher = {Mahmut DEMİR}, year = {2019}, volume = {5}, pages = {75 - 85}, doi = {10.24288/jttr.523910}, title = {Sosyal ve ekonomik değişimin otel çalışanlarının işe adanmışlık ve işten ayrılma niyetine etkisi}, key = {cite}, author = {Dalgıç, Ali and Akgündüz, Yılmaz} }
APA Dalgıç, A , Akgündüz, Y . (2019). Sosyal ve ekonomik değişimin otel çalışanlarının işe adanmışlık ve işten ayrılma niyetine etkisi. Journal of Tourism Theory and Research , 5 (2) , 75-85 . DOI: 10.24288/jttr.523910
MLA Dalgıç, A , Akgündüz, Y . "Sosyal ve ekonomik değişimin otel çalışanlarının işe adanmışlık ve işten ayrılma niyetine etkisi". Journal of Tourism Theory and Research 5 (2019 ): 75-85 <https://dergipark.org.tr/tr/pub/jttr/issue/43713/523910>
Chicago Dalgıç, A , Akgündüz, Y . "Sosyal ve ekonomik değişimin otel çalışanlarının işe adanmışlık ve işten ayrılma niyetine etkisi". Journal of Tourism Theory and Research 5 (2019 ): 75-85
RIS TY - JOUR T1 - Sosyal ve ekonomik değişimin otel çalışanlarının işe adanmışlık ve işten ayrılma niyetine etkisi AU - Ali Dalgıç , Yılmaz Akgündüz Y1 - 2019 PY - 2019 N1 - doi: 10.24288/jttr.523910 DO - 10.24288/jttr.523910 T2 - Journal of Tourism Theory and Research JF - Journal JO - JOR SP - 75 EP - 85 VL - 5 IS - 2 SN - -2458-7583 M3 - doi: 10.24288/jttr.523910 UR - https://doi.org/10.24288/jttr.523910 Y2 - 2019 ER -
EndNote %0 Journal of Tourism Theory and Research Sosyal ve ekonomik değişimin otel çalışanlarının işe adanmışlık ve işten ayrılma niyetine etkisi %A Ali Dalgıç , Yılmaz Akgündüz %T Sosyal ve ekonomik değişimin otel çalışanlarının işe adanmışlık ve işten ayrılma niyetine etkisi %D 2019 %J Journal of Tourism Theory and Research %P -2458-7583 %V 5 %N 2 %R doi: 10.24288/jttr.523910 %U 10.24288/jttr.523910
ISNAD Dalgıç, Ali , Akgündüz, Yılmaz . "Sosyal ve ekonomik değişimin otel çalışanlarının işe adanmışlık ve işten ayrılma niyetine etkisi". Journal of Tourism Theory and Research 5 / 2 (Mart 2019): 75-85 . https://doi.org/10.24288/jttr.523910
AMA Dalgıç A , Akgündüz Y . Sosyal ve ekonomik değişimin otel çalışanlarının işe adanmışlık ve işten ayrılma niyetine etkisi. Journal of Tourism Theory and Research. 2019; 5(2): 75-85.
Vancouver Dalgıç A , Akgündüz Y . Sosyal ve ekonomik değişimin otel çalışanlarının işe adanmışlık ve işten ayrılma niyetine etkisi. Journal of Tourism Theory and Research. 2019; 5(2): 85-75.