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A Study on the Mediating Role of Work-Family Conflict in the Effect of Workload Perception on Professional Burnout of Employees in the Energy Sector

Yıl 2024, Cilt: 11 Sayı: 3, 1052 - 1073, 30.09.2024
https://doi.org/10.30798/makuiibf.1434987

Öz

Abstract
Previous research could not yield consistent results concerning the relationship between workload perception and dimensions of professional burnout. The present work examines the mediating role of work-family conflict (WFC) in the relationship between workload perception and the dimensions of professional burnout (emotional exhaustion, depersonalization, and lack of personal accomplishment). The population of this study consists of employees employed in 21 electricity distribution companies operating in the energy sector in Turkey. 221 usable data were obtained through the survey method. The data were tested with the SmartPLS 4 analysis program. The analysis found a significant positive relationship between workload perception and emotional exhaustion, depersonalization, and WFC. However, no significant correlation between workload perception and lack of personal accomplishment could be identified. Moreover, the study results confirmed a significant positive relationship between WFC and the three dimensions of professional burnout. Considering the mediating relationships, it was revealed that WFC plays a complementary partial mediating role in the relationship between workload perception and emotional exhaustion and depersonalization. Likewise, the full mediating role of WFC in the relationship between workload perception and a lack of personal accomplishment was confirmed. This research contributes significantly to literature and practice by showing that lack of personal accomplishment develops when workload perception turns into WFC.

Kaynakça

  • Adil, M. S., & Baig, M. (2018). Impact of job demands-resources model on burnout and employee's well-being: Evidence from the pharmaceutical organisations of Karachi. IIMB Management Review, 30(2), 119-133.
  • Alarcon, G. M. (2011). A meta-analysis of burnout with job demands, resources, and attitudes. Journal of Vocational Behavior, 79(2), 549-562.
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  • Amstad, F. T., Meier, L. L., Fasel, U.,Elfering, A. & Semmer,N. K. (2011). a meta-analysis of work-family conflict and various outcomes with a special emphasis on cross- domain versus matching- domain relations. Journal of Occupational Health Psychology, 16(2), 151-152.
  • Azizoğlu, F., Hayran, O., & Terzi, B. (2022). Investigaton of relationship between workload perception and burnout levels of employees at nursing homes and elderly rehabilitation centers. Adıyaman Üniversitesi Sağlık Bilimleri Dergisi, 8(3), 221-229.
  • Bagherzadeh, R., Taghizadeh., Z., Mohammadi, E., Kazemnejad, A., Pourreza, A., & Ebadi. (2016). Relationship of work-family conflict with burnout and marital satisfaction: Cross-domain or source attribution relations?. Health Promotion Perspectives, 6(1), 31-36.
  • Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Vocational Behaviour, 22(3), 309-328.
  • Bakker, A.B., Demerouti, E., & Verbeke, W. (2004). Using the job demands-resources model to predict burnout and performance. Human Resource Management, 43, 83–104.
  • Balogun, A. G. (2019). Work-family conflict and burnout among working mothers: The role of work-family conflict self-efficacy. Gender and Behaviour, 17(4), 14224-14236.
  • Balogun, A. G., (2014). Job burnout among working mothers in nigeria post-consolidation banks: Effects of work-family conflict and job stress. International Journal of Research Studies in Psychology, 3(5), 27-36.
  • Bartram, T., Cooper, B., Cooke, F. L., & Wang, J. (2023). Thriving in the face of burnout? The effects of wellbeing-oriented HRM on the relationship between workload, burnout, thriving and performance. Employee Relations, 45(5), 1234-1253.
  • Bolat, O. (2011). İş yükü, iş kontrolü ve tükenmişlik ilişkisi. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 25(2), 87-101.
  • Boles, J. S., Johnston, M. W., & Hair Jr, J. F. (1997). Role stress, work-family conflict and emotional exhaustion: Inter-relationships and effects on some work-related consequences. Journal of Personal Selling & Sales Management, 17(1), 17-28.
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  • Carlson, D.S., Kacmar, K.M., & Williams, L. J. (2000). Construction and initial validation of a multidimensional measure of work-family conflict. Journal of Vocational Behavior, 56(2), 249–276.
  • Çıngı, F., & Şantaş, G. (2023). 112 çalışanlarında iş-aile çatışması, tükenmişlik ve iş yükü fazlalığı arasındaki ilişkilerin incelenmesi. Hacettepe Sağlık İdaresi Dergisi, 26(2), 393-424.
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  • Demerouti, E., Bakker, A. B., & Leiter, M. (2014). Burnout and Job Performance: The moderating role of selection, optimization, and compensation strategies. Journal of Occupational Health Psychology, 19(1), 96.
  • Deniz, A. & Kaya, Ç., (2021). Çağrı merkezlerinde iş yükünün işte tükenmişlik duygusu üzerindeki etkisi. Journal Of Life Economics, 8(1), 81-92.
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  • Erdem, A. T. (2020). Mesleki özdeşleşmenin tükenmişliğe etkisinde iş yükü algısının aracılık rolü: Hemşirelere yönelik bir araştırma. Gümüşhane Üniversitesi Sosyal Bilimler Dergisi, 11(Ek), 89-103.
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  • Galardo, L., & Trottier, M. (2022). how supervisor, co-worker, and spousal social support influences the experience of workload and work-family conflict: Results from a survey of construction workers in Québec. Construction Management And Economics, 40(4), 331-342.
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Yıl 2024, Cilt: 11 Sayı: 3, 1052 - 1073, 30.09.2024
https://doi.org/10.30798/makuiibf.1434987

Öz

Kaynakça

  • Adil, M. S., & Baig, M. (2018). Impact of job demands-resources model on burnout and employee's well-being: Evidence from the pharmaceutical organisations of Karachi. IIMB Management Review, 30(2), 119-133.
  • Alarcon, G. M. (2011). A meta-analysis of burnout with job demands, resources, and attitudes. Journal of Vocational Behavior, 79(2), 549-562.
  • Altıntop, F. F., & Aydıntan, B. (2021). öğretmenlerde iş-aile çatışması ve aile–iş çatışmasının tükenmişlik üzerine etkisi. Gazi İktisat ve İşletme Dergisi, 7(1), 38-54.
  • Amstad, F. T., Meier, L. L., Fasel, U.,Elfering, A. & Semmer,N. K. (2011). a meta-analysis of work-family conflict and various outcomes with a special emphasis on cross- domain versus matching- domain relations. Journal of Occupational Health Psychology, 16(2), 151-152.
  • Azizoğlu, F., Hayran, O., & Terzi, B. (2022). Investigaton of relationship between workload perception and burnout levels of employees at nursing homes and elderly rehabilitation centers. Adıyaman Üniversitesi Sağlık Bilimleri Dergisi, 8(3), 221-229.
  • Bagherzadeh, R., Taghizadeh., Z., Mohammadi, E., Kazemnejad, A., Pourreza, A., & Ebadi. (2016). Relationship of work-family conflict with burnout and marital satisfaction: Cross-domain or source attribution relations?. Health Promotion Perspectives, 6(1), 31-36.
  • Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Vocational Behaviour, 22(3), 309-328.
  • Bakker, A.B., Demerouti, E., & Verbeke, W. (2004). Using the job demands-resources model to predict burnout and performance. Human Resource Management, 43, 83–104.
  • Balogun, A. G. (2019). Work-family conflict and burnout among working mothers: The role of work-family conflict self-efficacy. Gender and Behaviour, 17(4), 14224-14236.
  • Balogun, A. G., (2014). Job burnout among working mothers in nigeria post-consolidation banks: Effects of work-family conflict and job stress. International Journal of Research Studies in Psychology, 3(5), 27-36.
  • Bartram, T., Cooper, B., Cooke, F. L., & Wang, J. (2023). Thriving in the face of burnout? The effects of wellbeing-oriented HRM on the relationship between workload, burnout, thriving and performance. Employee Relations, 45(5), 1234-1253.
  • Bolat, O. (2011). İş yükü, iş kontrolü ve tükenmişlik ilişkisi. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 25(2), 87-101.
  • Boles, J. S., Johnston, M. W., & Hair Jr, J. F. (1997). Role stress, work-family conflict and emotional exhaustion: Inter-relationships and effects on some work-related consequences. Journal of Personal Selling & Sales Management, 17(1), 17-28.
  • Burke, R.J., Greenglass, E.R., (2001). Hospital restructuring, work-family conflict and psychological burnout among nursing staff. Psychology and Health, 16, 583-594.
  • Carlson, D.S., Kacmar, K.M., & Williams, L. J. (2000). Construction and initial validation of a multidimensional measure of work-family conflict. Journal of Vocational Behavior, 56(2), 249–276.
  • Çıngı, F., & Şantaş, G. (2023). 112 çalışanlarında iş-aile çatışması, tükenmişlik ve iş yükü fazlalığı arasındaki ilişkilerin incelenmesi. Hacettepe Sağlık İdaresi Dergisi, 26(2), 393-424.
  • Dash, I., Gupta, J., & Meher, J. R. (2023). Deciphering HR challenges for organizational ambidexterity: A study on energy sector in India. International Journal of Organizational Analysis, early cite. https://doi.org/10.1108/IJOA-11-2022-3481
  • Demerouti, E., & Bakker, A. B. (2011). The job demands-resources model: Challenges for future research. SA Journal of Industrial Psychology, 37(2), 01-09.
  • Demerouti, E., Bakker, A. B., & Leiter, M. (2014). Burnout and Job Performance: The moderating role of selection, optimization, and compensation strategies. Journal of Occupational Health Psychology, 19(1), 96.
  • Deniz, A. & Kaya, Ç., (2021). Çağrı merkezlerinde iş yükünün işte tükenmişlik duygusu üzerindeki etkisi. Journal Of Life Economics, 8(1), 81-92.
  • Derya, S. (2008). Crossover of work-family conflict: Antecedent and consequences of crossover process in dual-earner couples [Unpublished Doctoral Dissertation]. Koç University
  • Edwards, J.R. & Rothbard, N.P. (2000). Mechanisms linking work and family: Clarifying the relationship between work and family constructs. Academy of Management Review, 25, 178-199.
  • Erdem, A. T. (2020). Mesleki özdeşleşmenin tükenmişliğe etkisinde iş yükü algısının aracılık rolü: Hemşirelere yönelik bir araştırma. Gümüşhane Üniversitesi Sosyal Bilimler Dergisi, 11(Ek), 89-103.
  • Ergin, C. (1993). Doktor ve hemşirelerde tükenmişlik ve maslach tükenmişlik ölçeğinin uyarlanması. VII. Ulusal Psikoloji Kongresi, 22th September 1992 Ankara (Turkey).
  • Ertilav, M. & Aktel, M. (2015). The privatization of TEDAŞ (Turkey Electricity Distribution Company. International Journal of Alanya Faculty of Business, 7(2), 95-108.
  • Fang, Y. X. (2017). Burnout and work-family conflict among nurses during the preparation for reevaluation of a grade a tertiary hospital. Chinese Nursing Research, 4(1), 51-55.
  • Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Sage Publications.
  • Galardo, L., & Trottier, M. (2022). how supervisor, co-worker, and spousal social support influences the experience of workload and work-family conflict: Results from a survey of construction workers in Québec. Construction Management And Economics, 40(4), 331-342.
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  • Korkmazer, F., & Aksoy, A. (2018). Sağlık çalışanlarının iş yükü fazlalığı algısının yaşam kalitesi ve iş-aile çatışması ile ilişkisi. Avrasya Sosyal ve Ekonomi Araştırmaları Dergisi, 5(12), 607-619.
  • Korkmazer, F., & Aksoy, A. (2020). İş yükü fazlalığının yaşam kalitesi üzerindeki etkisinde iş-aile çatışmasının aracı rolü: Sağlık sektöründe bir uygulama. Business & Management Studies: An International Journal, 8(2), 1628-1657.
  • Kremer, I. (2016). The relationship between school-work-family-conflict, subjective stress, and burnout. Journal of Managerial Psychology, 31(4), 805-819.
  • Laeeque, S. H. (2014). Role of work-family conflict in job burnout: support from the banking sector of Pakistan. International Letters of Social and Humanistic Sciences, (40), 1-12.
  • Lapierre, L. M., & Allen, T. D. (2006). Work-supportive family, family-supportive supervision, use of organizational benefits, and problem-focused coping: implications for work-family conflict and employee well-being. Journal of Occupational Health Psychology, 11(2), 169-181.
  • Lee, R.T., & B.E. Ashforth (1996). A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology, 81(2), 123-133.
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  • Lingard, H., & Sublet, A. (2002). The impact of job and organizational demands on marital or relationship satisfaction and conflict among Australian civil engineers. Construction Management & Economics, 20(6), 507-521.
  • Lizano, E. L., Hsiao, H.-Y., Mor Barak, M. E., & Casper, L. M. (2014). Support in the workplace: buffering the deleterious effects of work–family conflict on child welfare workers’ well-being and job burnout. Journal of Social Service Research, 40(2), 178–188.
  • Macit, M., & Ardıç, K. (2018). İşkoliklik, iş-aile çatışması ve tükenmişlik arasındaki ilişkinin incelenmesi üzerine bir araştırma. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 32(3), 825-844.
  • Male, D., & May, D. (1998). Stress and health, workload and burnout in learning support coordinators in colleges of further education. Support For Learning, 13(3).134-138.
  • Mansour, S., & Commeiras, N. (2015). Le conflit travail-famille médiatise-t-il les effets des conditions de travail sur le stress professionnel? Une étude auprès du personnel en contact dans le secteur hôtelier. Revue De Gestion Des Ressources Humaines, (1), 3-25. Mansour, S., & Tremblay, D. G. (2016). Workload, generic and work-family specific social supports and job stress: Mediating role of work-family and family-work conflict. International Journal of Contemporary Hospitality Management, 28(8), 1778- 1804.
  • Maslach, C. & Jackson, S. (1981). The measurement of experienced burnout. Journal of Occupational Behaviour, 2, 99-113.
  • Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397-422. Mete, M., Ünal, Ö. F., & Bilen, A. (2014). Impact of work-family conflict and burnout on performance of accounting professionals. Procedia-Social and Behavioral Sciences, 131, 264-270.
  • Mikolajczak, M., & Roskam, I. (2018). A theoretical and clinical framework for parental burnout: The balance between risks and resources (BR2). Frontiers İn Psychology, 9, 886.
  • Mücevher, M. H., & Çetinceli, K. (2023). Aşırı iş yükünün tükenmişliğe etkisinde özyeterlik ve dayanıklılığın aracılık rolü. İşletme Araştırmaları Dergisi, 15(1), 671-684.
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  • Ozor, T. O. (2015). Work – family conflict as correlate of burnout among married female nurses. Global Journal of Applied, Management and Social Sciences, 12, 143-156.
  • Öztürk, M. A., & Erdem, M. (2020). Sınıf öğretmenlerinin iş yükü algısı ile mesleki tükenmişlik düzeyleri arasındaki ilişki. Van Yüzüncü Yıl Üniversitesi Eğitim Fakültesi Dergisi, 17(1), 926-958.
  • Peeters, M. C., Montgomery, A. J., Bakker, A. B., & Schaufeli, W. B. (2005). Balancing work and home: How job and home demands are related to burnout. International Journal Of Stress Management, 12(1), 43-61. Peterson, M. F., Smith, P. B., Akande, A., Ayestaran, S., Bochner, S., Callan, V., ... & Viedge, C. (1995). Role conflict, ambiguity, and overload: A 21-nation study. Academy of Management Journal, 38(2), 429-452.
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  • Ratnaningsih, I. Z., & Idris, M. A. (2023). Testing spillover-crossover effects of work-family conflict and family-work conflict on Indonesian. Cultural & Strategic Management, 30(2), 197-218.
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  • Şimşek, M. N., & Koç, H. (2020). İş-aile çatışmasının iş doyumu ve yaşam doyumu üzerindeki etkisi: bilişim sektörü çalışanları üzerinde bir araştırma. İşletme Araştırmaları Dergisi, 12(3), 3072-3088.
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  • Tayfur, Ö., & Arslan, M. (2012). Algılanan iş yükünün tükenmişlik üzerine etkisi: İş-aile çatışmasının aracı rolü. Hacettepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 30(1), 147-172
  • Türk, A. (2022) Sosyal hizmet çalışanlarının iş-aile yaşam çatışmalarının mesleki tükenmişlik üzerine etkisi: Sivas örneği. Uluslararası Sosyal Hizmet Araştırmaları Dergisi, 2(2), 159-169.
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  • Wang, Y., Liu, L., Wang, J., & Wang, L. (2012b). Work‐family conflict and burnout among Chinese doctors: The mediating role of psychological capital. Journal of Occupational Health, 54(3), 232-240.
  • Woranetipo, S., & Chavanovanich, J. (2021). Three-way interactions of workload, social support and coping strategy on job burnout. The Journal of Behavioral Science, 16(1), 58-72.
  • Xiaoming, Yang, Ma, Ben-Jiang, Chang, Chunchih Lisa & Shieh, Chich-Jen. (2014). Effects of workload on burnout and turnover intention of medical staff: A study. Ethno Med, 8(3), 229-237.
  • Yakut, E., Kuru, Ö., & Güngör, Y. (2020). Sağlık personelinin Covid-19 korkusu ile tükenmişliği arasındaki ilişkide aşırı iş yükü ve algılanan sosyal desteğin etkisinin yapısal eşitlik modeliyle belirlenmesi. Ekev Akademi Dergisi, (83), 241-262.
  • Yarifard, K., Abravesh, A., Sokhanvar, M., Mehrtak, M., & Mousazadeh, Y. (2023). Work-family conflict, burnout, and related factors among nurses during the COVID-19 pandemic in the northwest of Iran. Work. IOS Press Content Library, 76(1), 47-59.
  • Zhao, X., Lynch Jr, J. G. ve Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and truths about mediation analysis. Journal of Consumer Research, 37(2), 197-206.
  • Zincirkıran, M., Çelik, G. M., Ceylan, A. K., & Emhan, A. (2015). İşgörenlerin örgütsel bağlılık, işten ayrılma niyeti, iş stresi ve iş tatmininin örgütsel performans üzerindeki etkisi: Enerji sektöründe bir araştırma. Finans Politik ve Ekonomik Yorumlar Dergisi, (600), 59-71.
Toplam 85 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular Örgütsel Davranış, Yönetim ve Organizasyon Eğitimi
Bölüm Araştırma Makaleleri
Yazarlar

Tuba Koşarsoy 0009-0006-0592-5135

Burcu Özgül 0000-0001-8525-041X

Yayımlanma Tarihi 30 Eylül 2024
Gönderilme Tarihi 10 Şubat 2024
Kabul Tarihi 28 Eylül 2024
Yayımlandığı Sayı Yıl 2024 Cilt: 11 Sayı: 3

Kaynak Göster

APA Koşarsoy, T., & Özgül, B. (2024). A Study on the Mediating Role of Work-Family Conflict in the Effect of Workload Perception on Professional Burnout of Employees in the Energy Sector. Journal of Mehmet Akif Ersoy University Economics and Administrative Sciences Faculty, 11(3), 1052-1073. https://doi.org/10.30798/makuiibf.1434987