THE RELATIONSHIP BETWEEN SERVANT LEADERSHIP BEHAVIOURS AND ORGANISATIONAL CITIZENSHIP BEHAVIOUR AND WORK SATISFACTION IN LOCAL GOVERNMENTS

Year 2017, , 431 - 441, 30.06.2017

Canan Topaloglu Murat Yalcintas

https://doi.org/10.17261/Pressacademia.2017.429

Abstract

The
municipalities are the most important establishments among the local
governments for solving urban problems and for meeting the needs. During the
fulfilment of such services, there is a requirement for employees who undertake
additional roles apart from their job descriptions, show voluntary behaviours,
contribute positively. The attitudes and behaviours of the executives play a
great part in the creation of such behaviours. A leader who appreciates his/her
employees, empathises with them, looks out for the benefits of his/her members;
will ensure that the organizational citizenship behaviours are adopted in the
organization and that the work satisfaction of the employees is increased. The purpose of this research is to
determine the servant leadership perception of the employees working at the
municipalities’ and to exhibit the relations between their perception and the
organisational citizenship behaviours and work satisfaction. Within this scope,
641 surveys have been conducted in İstanbul, İzmir and Adapazarı municipalities
in total. The data has been analysed by using SPSS 22.0 statistics package
programme. According to the findings, there is a high level positive
relationship between the extent of servant leadership and the extent of work
satisfaction. There is a middle level positive relationship between the extent
of servant leadership and the extent of organisational citizenship. 

Keywords

Servant leadership, local governments, organisational citizenship behaviour, work satisfaction

References

• Aslan, Ş., & Özata, M. (2011). SaĞlık Çalışanlarında Hizmetkâr Liderlik: Dennis-Winston ve Dennis-Bocernea Hizmetkâr Liderlik Ölçeklerinin Geçerlik ve Güvenirlik Araştırması. Journal of Management & Economics, 18(1). s.140-151
• Arslantaş, C., C. ve Pekdemir, I. (2007). Dönüşümcü Liderlik, Örgütsel Vatandaşlık Davranışı ve Örgütsel Adalet Arasındaki İlişkileri Belirlemeye Yönelik Görgül Bir Araştırma. Sosyal Bilimler Dergisi, 1,s. 261-286.
• Bakan, İsmail ve Büyükbeşe, Tuba (2004). Örgütsel İletişim İle İş Tatmini Unsurları Arasındaki İlişkiler: Akademik Örgütler İçin Bir Alan Araştırması. Akdeniz İ.İ.B.F. Dergisi. 4 (7) ,s. 1-30.
• Basım H. N., & Şeşen, H. (2006). Örgütsel vatandaşlık davranışı ölçeği uyarlama ve karşılaştırma çalışması. Ankara Üniversitesi SBF Dergisi, 61(4).
• Bolat, İ., O. ve Bolat, T. (2008). Otel İşletmelerinde Örgütsel Bağlılık ve Örgütsel Vatandaşlık Davranışı İlişkisi. Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 11(19)s.75-94
• Cribbin James. J. (1972). Effective Managerial Leadership. New York: American Management Association
• Dennis, R., & Winston, B. E. (2003). A factor analysis of Page and Wong’s servant leadership instrument. Leadership & Organization Development Journal, 24(8),p. 455-459.
• Dierendonck, D. V. and Nuijten I. (2011), The Servant Leadership Survey: Development and Validation of a Multidimensional Measure, J. Bus Psychol, 26:p. 249-267.
• Fairholm, G., W. (1997). Leadership and the Culture of Trust, Connecticut: Praeger, Westport, akt. R. F. Russell ve A. G. Stone (2002). A Review of Servant Leadership Attributes: Developing A Practical Model. Leadership & Organization Development Journal,23(3), p.145157
• Fındıkçı, İ. 2009. Bir gönül yolculuğu hizmetkar liderlik. İstanbul: Alfa Yayıncılık.
• Greenleaf, R. K. (1970). “The Servant as Leader”, Business Leadership, Jossy Bass, p.117-136
• Greenleaf, R.K. (1977), Servant leadership: A journey into the nature of legitimate power and greatness, New York, Paulist Press.
• Gibson, J.L; Ivancevich, J.M.; Donnelly, J.H.; Konopaske, R. (2006), Organizations: Behavior, Structure and Processes, New York, McGraw-Hill.
• Güney, Salih (2000). Yönetim ve Kurum El Kitabı (Birinci Baskı). Ankara: Nobel Yayın Dağıtım.
• Hirschfield R. R. (2000), “Does Revising the Intrinsic and Extrinsic Subscales of the Minnesota Satisfaction Questionnaire Short Form Make A Difference?”, Educational and Psychological Measurement, Vol. 60: 255-270
• Laub, J.A, (1999), ‘’Assessing the Servant Organization: Development of the Organizational Leadership Assessment (SOLA) Instrument’’, Florida Atlantic University Collage of Education, Unpublished Doctoral Thesis
• Organ, W., D. (1997). Organizational Citizenship Behavior: It’s Construct Clean-Up. Time, Human Performance 10(2) p.85-97
• Organ, D. ve Ryan, K.(1995). “A Meta - Analytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior”, Personnel Psychology
• Page, D. ve Wong, T.P.. (2000). A Conceptual Framework for Measuring Servant- Leadership. In Adjibolosoo, s. (Ed.), The Human Factor in Shaping the Course of History and Development, University Pres of America, Lanham, MD.
• Patterson, K.A. (2003). Servant leadership: A theoretical model. Regent University, Dissertation Abstracts, UMI: 3082719.
• Podsakoff, M., P., MacKenzie, B., S., Moorman, H., R. ve Fetter, R. (1990). Transformational Leader Behaviors and Their Effects on Followers' Trust in Leader, Satisfaction, and Organizational Citizenship Behaviors. Leadership Quarterly, 1(2), p.107-142.
• Podsakoff, M., P., Mackenzie, B., S., Paine, B., J. ve Bachrach, G., D. (2000). Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management, 26(3),p.513-563
• Russell, F., R. (2001). The Role of Values in Servant Leadership. Leadership & Organization Development Journal, 22(2), p.76-84.
• Russell, F., R. ve Stone, G., A. (2002). A Review of Servant Leadership Attributes: Developing a Practical Model. Leadership & Organization Development Journal, 23(3),p. 145-157.
• Spears, L.C. (2005), ''The Understanding and Practice of Servant Leadership'', Servant Leadership Research Rountable,
• Spector , P. E. (1985) “Measurement of Human Service Staff Satisfaction: Development of the Job Satisfaction Survey”, American Journal of Community Psychology, 13(6), 693-713.
• Şimşek, M. Ş., Akgemci T. ve Çelik, A. (2008). Davranış Bilimlerine Giriş Ve Örgütlerde Davranış. Ankara: Gazi Kitabevi.
• Turnipseed, D., L. (2002). Are Good Soldiers Good? Exploring the Link Between Organizational Citizenship Behavior and Personel Ethics. Journal of Business Research,
• Weiss , D.J., R. V. Dawis, G. W. England and L. H. Lofquist (1967), “Manual for the Minnesota Satisfaction Questionnaire”, XXII. Minnesota Studies in Vocational Rehabilitation, University of Minnesota.
• Winston, B. (2003). “Extending Patterson’s Servant Leadership Model: Explaining How Leaders and Followers Interact in a Circular Model” School of Leadership Studies, Regent University
• Wis ,R. M. (2002). The Conductor As Servant Leader, Music Educators Journal, Cilt: 89, Sayı: 2p.17-23
• Vinod, S., Sudhakar, B. (2011). “Servant Leadership: A Unique Art of Leadership!” Interdisciplinary Journal of Contemporary Research in Business, 2(11), p. 456-467