REGARDING THE QUALITY ORIENTED DEVELOPMENT AND AN OVERVIEW OF SUSTAINABILITY OF THIS APPROACH FOR INDUSTRIAL/SERVICE SECTORS: A CASE STUDY FOR SUPPLY CHAIN AND PRODUCTION SYSTEM OF XB FIRM

Year 2017, , 111 - 123, 30.06.2017

Aysenur Erdil , Mehtap Erdil

https://doi.org/10.17261/Pressacademia.2017.579

Abstract

Six sigma
provides to reduce cost by improving productivity and this method achieves this
by focusing on the reduction of both defects and non-value added facilities.
This method aims to reach zero defect in the theory improving supply chain
processes. For extending and improving the effectiveness of supply chains, the
critical processes of these systems must be developped. when the amount of
users increase in the supply chain, processes and steps of systems will be more
complex. There is an effective and usable method named as six sigma. This
perspective aims to provide zero defect in the theory developping stages of
supply chain. In the practical and implementation life, it is impossible
because of changes, diversification in the life.   This methodology has been chosen as a
quality improvement technique to solve the problem in a production and supply
chain system for industrial sector. By this way sustainability of Supply
chains’ and production processes can be provided and improved continuously.
This study aims to present literature survey and overview about this quality
method, six sigma and supply chain. This research includes some implementation
stories, backgrounds of firms of services and industrial sectors. At the end of
this study, it presents a case study of XB company and some suggestions can be
offered about the case study according to the results.       

Keywords

Quality oriented, six sigma, sustainability, supply chain, production

References

• Akın, B. , 1996. “ISO 9000 Uygulamasında İşletmelerde İstatistik Proses Kontrol Teknikleri”, Istanbul: Bilim Teknik Yayınevi, pp. 49-50.
• Akın, B., Ozturk, E., 2005. Istatistiksel Proses Kontrol Tekniklerinin Bilgisayar Ortamında Uygulanması, VII.Ulusal Ekonometri ve İstatistik Sempozyumu Bildiriler CD, Istanbul, pp.1-15.
• Antony, J., Banuelas, R. 2002, ”Key ingredients for the effective implementation of Six Sigma program”, Measuring Business Excellence, vol.6, no. 4, ABI/INFORM Global, p.20
• Benita M. Beamon, B.M., Tonja M. Ware, T.M. 1998, ” A process quality model for the analysis, improvement and control of supply chain systems”, International Journal of Physical Distribution & Logistics Management, Vol. 28 No. 9/10, pp. 704-715.
• Breyfogle, F.W. 1999, Implementing Six Sigma: Smarter Solutions Using Statistical Methods, John Wiley: New York.
• Christopher, M. ,Rutherford, C. (2004) “Creating supply chain resilience through agile six sigma”,CriticalEye, June- August 2004, pp.24-28 http://www.valuenetworkmanagementforum.org/vnmf/images/past_events/competitive/publications/Creating_Supply_Chain_Resilience_Through_Agile_Six_Sigma.pdf)
• Cravener, T.L., Roush, W.B., Jordan, H., 1993.”Pareto Assessment of Quality Control in Poultry Processing Plants”, Applied Poultry Science, 2, pp.297-302.
• Erol, E., Ferrell, Jr. GW. 2004, “A methodology to support decision making across the supply chain of an industrial distributor a Department of Business Administration”, Int. J. Production Economics 89 (2004), pp. 119–129
• Gitlow, H.S., Openheim, A.J., Oppenheim, R.,Levine, D.M. (2005).”Quality Management “, Third Edition, McGrawHill, USA, pp. 366-367.
• Gunasekaran, A. , Ngai, E.W.T. 2004, “Information systems in supply chain integration and management”, European Journal of Operational Research 159 (2004), pp. 269–295.
• Gupta, P. 2004 “Six Sigma Business Scorecard, Creating a Comprehensive Corporate Performance Measurement System”, The McGraw-Hill Companies.
• Halseth, K. 2008 , “Process Modelling & Mapping: The Basics, Regional Coordinator”, Forms Management & Production, David Thompson Health Region, Session 64, http://c.ymcdn.com/sites/www.bfma.org/resource/resmgr/articles/08_64.pdf.
• Hoerl, R.W. 2001,” Six Sigma Black Belts: What do they need to know?”, J. Quality Technology, vol. 33 no.4, pp 391–401.
• Ingle, S., Jacobs, D. 1999, “Approaches to TQÖ adoption in an Irish context”, Ho,S.K.M., TQM and Innovation, Hong Kong Baptist University, Hong Kong.
• Knowles, G., whicker, L., Femat, J.H. and Canales, F.D.C. 2005, “A conceptual model for the application of Six Sigma methodologies to supply chain improvement”, International Journal of Logistics: Research and Applications Vol. 8, No. 1, March, pp. 51–65.
• Leavengood,S. and Reeb,J.,2002. “Part 3:Pareto Analysis and Check Sheets, Performance excellence in the wood products industry” Statistical Process Control, EM8771, January 2002.
• Linderman, K., Schroeder, R.G., Zaheer, S., Choo, A.S. 2003, ” Six Sigma: a goal-theoretic perspective”, Journal of Operations Management 21, pp.193–203.
• Mayor, T.2003, “Six Sigma comes to IT: targeting perfection”, CIO Magazine, www.cio.com/archive (accessed 24 January 2004).
• Montgomery, D.C., William H. Woodall, W.H. 2008, An Overview of Six Sigma, International Statistical Review vol.76, no.3,pp.329–346
• Nonthaleerak, P., Hendry, L.C. 2006, “Six Sigma: Literature review and key future research areas”. Int. J. Six Sigma Competitive Advantage, 2(2), pp.105–161.
• Oudrhiri, R., Pellizzetti, F. 2006, “Using maturity models for Six Sigma and strategy execution”, IQPC 7, Annual conference, Amsterdam.
• Radouane, O., Fabrizio, P. 2010,”Design for Six Sigma (DFSS): a cultural and paradigm shift from Deterministic to Probabilistic Design”, SEPG Europe, Portugal.
• Raisinghani, M.S. 2005,”Six Sigma: concepts, tools, and applications” , Industrial Management & Data Systems Vol. 105 No. 4, pp. 491-505, Emerald Group Publishing Limited.
• Rick, H., Michael, S. 2002,”Optimize Your Solution: Integrating Six Sigma and CMM/CMMI-Based Process Improvement”, 2.Software Technology Conference, 2002.
• Russ, R., DanaSperling, D., Rometsch, R., PeterLouis, P. 2008,”Applying Six Sigma in the Field of Software Engineering”, Lecture Notes in Computer Science, vol. 5338, Springer.
• Sabders, D., Hild, C. 2000 , “A discusiion of strategies for Six Sigma implementation”, Quality Engineering (12)3, pp.303-9.
• Siviy, J.M., Penn,M.L, Stoddard, R.W.2007,”CMMI & Six Sigma: Partners in Process Improvement”, Addison-Wesley.
• Sheikh, K. 2003, ”Manufacturing resource planning (MRP II) with introduction to ERP, SCM and CRM”, McGraw-Hill, New York, pp.538-539
• Tennant, G. T. 2001, “Six sigma: spc and tqm in manufacturing and services”, The Evolution of Six Sigma, . Gower Publishing, Ltd. p. 6. ISBN 0-566-08374-4. Retrieved 2012-03-19.
• Wang, F.-K., Du,T.C., Eldon, Y. L. 2004, ”Applying Six-Sigma to Supplier Development”, Total Quality Management, Vol. 15, No. 9–10, pp. 1217–1229. http://iceb.nccu.edu.tw/proceedings/APDSI/2002/papers/paper90.pdf
• Wing, C.L., Chowb, S., Maduc, C.N., Kueic, C.-H., Yua, P.P. 2005, ”A structural equation model of supply chain quality management and organizational performance”, Int. J. Production Economics, vol. 96, issue 3, pp. 355-365.
• XB Holding, Green Belts Education Documents, 2002
• Supply Chain Management, Rai Technology University Engineering Minds-Chapter 1, pp.3-11 http://164.100.133.129:81/eCONTENT/Uploads/Supply_Chain_Management.pdf, access time: 12.04.2017
• What is Supply Chain Management?, Penn State University, Smeal College of Business, https://www.smeal.psu.edu/cscr/pitch/whatis-supply-chain-management , access time: 12.04.2017
• Six Sigma, http://leansixsigmadefinition.com/glossary/six-sigma/ , http://www.cqeweb.com/chapters/chapter4.pdf, p.12
• The History of Six Sigma, http://www.tbmcg.co.uk/about-tbm/six-sigma.html
• Sinikov, C. 2002, “ The Six Sigma phenomenaold or new perception of quality?”, www.alunet.com
• Six Sigma Vs. Quality Methodology, Jean Scheid, http://www.brighthubpm.com/six-sigma/34733-six-sigma-vs-quality-methodology/
• Six Sigma, http://www.brighthubpm.com/six-sigma/p3.html
• Six Sigma Methodologies, http://www.6sigmastudy.com/Six-Sigma-Methodologies.asp
• How to Calculate Your DMAIC Process Sigma, http://www.brighthubpm.com/six-sigma/42956-how-to-calculate-your-dmaic-processsigma/
• -Mary K. Pratt-posted by Margaret Rouse, Business process mapping, October 2016. http://searchcio.techtarget.com/definition/process-mapping.
• How to Become Certified as a Six Sigma Green Belt or Black Belt, http://www.brighthubpm.com/six-sigma/27993-how-to-becomecertified-as-a-six-sigma-green-belt-or-black-belt/ Heidi Wiesenfelder, edited by Michele McDonough.
• Six Sigma Green Belt , https://www.isixsigma.com/events/six-sigma-green-belt-390/
• Six Sigma in Supply Chain Management, written by Suvo; edited by Marlene Gundlach, http://www.brighthubpm.com/sixsigma/43061-six-sigma-in-supply-chain-management