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WORKING WITH WHATSAPP: A CASE STUDY OF ITS USE IN CROSSCULTURAL EDUCATION FOCUSING ON TOURISM AND LEADERSHIP

Year 2018, Issue: 77, 48 - 54, 01.05.2018

Cynthia Deale Kymbat Asanova

Abstract

This case study explores the use of technology, specifically the WhatsApp tool, to enhance student learning about leadership in different cultures through observations and the analysis of student products and reflections. Students in a class in the United States worked with students in a class in Kyrgyzstan to compare and contrast tourism and leadership in their respective countries, using video and chat technology. Student projects and reflections on the project and process involved were examined via content analysis to reveal findings regarding learning and the use of the app tool and other technology

Keywords

WhatsApp learning teaching tourism leadership

References

  • Deale, C. S., Delgado, A., Asanova, K. Three countries, three universities and one tourism class // 34th Annual ISTTE Conference, Contemporary Issues in Tourism and Hospitality Education, October 15-17, Charlotte, North Carolina. Conference proceedings, 2015. – Р. 9-13.
  • Friedman, V. J., & Antal, A. B. Negotiating reality: A theory of action approach to intercultural competence // Management learning. – 2005. – №36(1). – Р. 69-86.
  • Rau, P. L. P., Gao, Q., & Wu, L. M. Using mobile communication technology in high school education: Motivation, pressure, and learning performance // Computers & Education. – 2008. – № 50(1). – Р. 1-22.
  • Marsan, J. Technology Supplement // Hotels. – 2001. – №35(6). – Р. 88-94.
  • Perlik, A. Log on & learn: While some still have reservations about the technology, operators slowly are shifting to computer-based training // Restaurants & Institutions. – 2002. – №112 (28). – Р. 37-40.
  • Karanasios, S., Burgess, S., Sellitto, C. A classification of mobile tourism applications, Global Hospitality and Tourism Technologies. – USA: IGI Global, 2012. – Р. 165-177.
  • Smirvnov, A., Kashevnik, A., Shilov, N., Teslva, N., Shabaev, A. Mobile applications for guiding tourist activities-tourist assistant – TAIS // Proceedings of the 16th Conference of the FRUCT, 2014. – Р. 98-100.
  • Scolari, C.A., & Fernández-Cavia, J. Mobile Applications and Destination Branding in Spain // International Journal of Interactive Mobile Technologies (iJIM). – 2014. – April. – Р. 250- 255.
  • Nyugen, M. 17 apps that are revolutionizing the hotel industry // Ehotelier, 2015.
  • Rook, C. How different cultures perceive effective leadership // Knowledge, 2013.
  • Retrieved from http://knowledge.insead.edu/leadership-management/howdifferent-cultures perceive-effective-leadership-2996 (дата обращения 10/10/18).
  • Retrieved from http://ehotelier.com/insights/2015/01/16/17-apps-that-are-revolutionising- the hospitality-industry/ (дата обращения 09/11/17). 13. Retrieved обращения 10/10/18). from
  • http://online-journals.org/index.php/i-jim/article/view/3575 (дата

ОБУЧЕНИЕ ЧЕРЕЗ WHATSAPP: МЕЖКУЛЬТУРНЫЙ ОБМЕН ЗНАНИЯМИ В СФЕРЕ ТУРИЗМА И ЛИДЕРСТВА

Year 2018, Issue: 77, 48 - 54, 01.05.2018

Cynthia Deale Kymbat Asanova

Abstract

В этом тематическом исследовании рассматривается использование технологий, в
частности приложения WhatsApp, в обучении студентов разных стран по направлению
«Туризм и лидерство». Студенты университетов Соединенных Штатов Америки и
Кыргызстана пользовались видео и чатом для онлайн-передачи опыта, а также анализа
развития сектора туризма и лидерства в своих странах. Студенческие проекты, мнения о
проекте и всего учебного процесса были рассмотрены с помощью контент-анализа, где были
выявлены результаты обучения посредством приложений и других технологий.

Keywords

WhatsApp изучение обучение туризм лидерство

References

  • Deale, C. S., Delgado, A., Asanova, K. Three countries, three universities and one tourism class // 34th Annual ISTTE Conference, Contemporary Issues in Tourism and Hospitality Education, October 15-17, Charlotte, North Carolina. Conference proceedings, 2015. – Р. 9-13.
  • Friedman, V. J., & Antal, A. B. Negotiating reality: A theory of action approach to intercultural competence // Management learning. – 2005. – №36(1). – Р. 69-86.
  • Rau, P. L. P., Gao, Q., & Wu, L. M. Using mobile communication technology in high school education: Motivation, pressure, and learning performance // Computers & Education. – 2008. – № 50(1). – Р. 1-22.
  • Marsan, J. Technology Supplement // Hotels. – 2001. – №35(6). – Р. 88-94.
  • Perlik, A. Log on & learn: While some still have reservations about the technology, operators slowly are shifting to computer-based training // Restaurants & Institutions. – 2002. – №112 (28). – Р. 37-40.
  • Karanasios, S., Burgess, S., Sellitto, C. A classification of mobile tourism applications, Global Hospitality and Tourism Technologies. – USA: IGI Global, 2012. – Р. 165-177.
  • Smirvnov, A., Kashevnik, A., Shilov, N., Teslva, N., Shabaev, A. Mobile applications for guiding tourist activities-tourist assistant – TAIS // Proceedings of the 16th Conference of the FRUCT, 2014. – Р. 98-100.
  • Scolari, C.A., & Fernández-Cavia, J. Mobile Applications and Destination Branding in Spain // International Journal of Interactive Mobile Technologies (iJIM). – 2014. – April. – Р. 250- 255.
  • Nyugen, M. 17 apps that are revolutionizing the hotel industry // Ehotelier, 2015.
  • Rook, C. How different cultures perceive effective leadership // Knowledge, 2013.
  • Retrieved from http://knowledge.insead.edu/leadership-management/howdifferent-cultures perceive-effective-leadership-2996 (дата обращения 10/10/18).
  • Retrieved from http://ehotelier.com/insights/2015/01/16/17-apps-that-are-revolutionising- the hospitality-industry/ (дата обращения 09/11/17). 13. Retrieved обращения 10/10/18). from
  • http://online-journals.org/index.php/i-jim/article/view/3575 (дата

WORKING WITH WHATSAPP: A CASE STUDY OF ITS USE IN CROSSCULTURAL EDUCATION FOCUSING ON TOURISM AND LEADERSHIP

Year 2018, Issue: 77, 48 - 54, 01.05.2018

Cynthia Deale Kymbat Asanova

Abstract

This case study explores the use of technology, specifically the WhatsApp tool, to enhance
student learning about leadership in different cultures through observations and the analysis of
student products and reflections. Students in a class in the United States worked with students in a
class in Kyrgyzstan to compare and contrast tourism and leadership in their respective countries,
using video and chat technology. Student projects and reflections on the project and process
involved were examined via content analysis to reveal findings regarding learning and the use of the
app tool and other technology.

Keywords

WhatsApp learning teaching tourism leadership

References

  • Deale, C. S., Delgado, A., Asanova, K. Three countries, three universities and one tourism class // 34th Annual ISTTE Conference, Contemporary Issues in Tourism and Hospitality Education, October 15-17, Charlotte, North Carolina. Conference proceedings, 2015. – Р. 9-13.
  • Friedman, V. J., & Antal, A. B. Negotiating reality: A theory of action approach to intercultural competence // Management learning. – 2005. – №36(1). – Р. 69-86.
  • Rau, P. L. P., Gao, Q., & Wu, L. M. Using mobile communication technology in high school education: Motivation, pressure, and learning performance // Computers & Education. – 2008. – № 50(1). – Р. 1-22.
  • Marsan, J. Technology Supplement // Hotels. – 2001. – №35(6). – Р. 88-94.
  • Perlik, A. Log on & learn: While some still have reservations about the technology, operators slowly are shifting to computer-based training // Restaurants & Institutions. – 2002. – №112 (28). – Р. 37-40.
  • Karanasios, S., Burgess, S., Sellitto, C. A classification of mobile tourism applications, Global Hospitality and Tourism Technologies. – USA: IGI Global, 2012. – Р. 165-177.
  • Smirvnov, A., Kashevnik, A., Shilov, N., Teslva, N., Shabaev, A. Mobile applications for guiding tourist activities-tourist assistant – TAIS // Proceedings of the 16th Conference of the FRUCT, 2014. – Р. 98-100.
  • Scolari, C.A., & Fernández-Cavia, J. Mobile Applications and Destination Branding in Spain // International Journal of Interactive Mobile Technologies (iJIM). – 2014. – April. – Р. 250- 255.
  • Nyugen, M. 17 apps that are revolutionizing the hotel industry // Ehotelier, 2015.
  • Rook, C. How different cultures perceive effective leadership // Knowledge, 2013.
  • Retrieved from http://knowledge.insead.edu/leadership-management/howdifferent-cultures perceive-effective-leadership-2996 (дата обращения 10/10/18).
  • Retrieved from http://ehotelier.com/insights/2015/01/16/17-apps-that-are-revolutionising- the hospitality-industry/ (дата обращения 09/11/17). 13. Retrieved обращения 10/10/18). from
  • http://online-journals.org/index.php/i-jim/article/view/3575 (дата
There are 13 citations in total.

Details

Primary Language English
Other ID JA97PS83DC
Journal Section Research Article
Authors

Cynthia Deale This is me

Kymbat Asanova This is me

Publication Date May 1, 2018
Submission Date May 1, 2018
Published in Issue Year 2018 Issue: 77

Cite

APA Deale, C., & Asanova, K. (2018). WORKING WITH WHATSAPP: A CASE STUDY OF ITS USE IN CROSSCULTURAL EDUCATION FOCUSING ON TOURISM AND LEADERSHIP. Reforma, 1(77), 48-54.