The market of educational services in Kyrgyzstan has been developed for last 20 years. There is a quantitative growth; however, we must pay attention to the qualitative growth of the education market. This article discusses concepts such as quality and customer, analyzes the various methods for measuring quality, and offers the results of an empirical case study of a local university.
Higher education service quality methods for measuring quality
The market of educational services in Kyrgyzstan has been developed for last 20 years. There is a quantitative growth; however, we must pay attention to the qualitative growth of the education market. This article discusses concepts such as quality and customer, analyzes the various methods for measuring quality, and offers the results of an empirical case study of a local university.
Higher education service quality methods for measuring quality
Рынок образовательных услуг в Кыргызстане развивается на протяжении последних 20 лет. Отмечается количественный рост. Однако необходимо обращать внимание на качественный рост рынка образования. В статье рассматриваются такие понятия, как качество и клиент, анализируются различные методы измерения качества и предлагаются результаты эмпирического социологического исследования, проведенного на базе местного университета.
высшее образование качество обслуживания методы оценки качества
Birincil Dil | Rusça |
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Bölüm | Araştırma Makalesi |
Yazarlar | |
Yayımlanma Tarihi | 1 Mayıs 2015 |
Gönderilme Tarihi | 1 Mart 2015 |
Yayımlandığı Sayı | Yıl 2015 Sayı: 65 |