A NEW APPROACH THAT PROPOSES TRIZ AS A CREATIVE PROBLEM SOLVING TECHNIQUE IN HEALTH SERVICES

Abstract

Purpose- The aim of this study is to produce a new solution matrix to develop innovative solutions for the problems encountered during the delivery of health services and to present a methodology on how to use TRIZ in health services. Methodology- In this study, contradiction matrix, 40 principles and IFR-idealism philosophy, which are among the basic TRIZ paradigms, were used in the process of presenting innovative solutions. One of the Pairwise Comparison methods AHP (Analytical hierarchy process) was used when parameter matching. Findings- As a result of the study, a new matrix and methodology has been developed. Conclusion- Although TRIZ is a very famous problem-solving method, there are only a few studies that use TRIZ to improve service quality in healthcare. This study proposes a new framework for TRIZ's use in healthcare and will serve as a guide for researchers working in this field. Healthcare providers will be able to develop innovative solutions to the problems they encounter by using the 16X16 solution matrix developed as a result of this study and following the methodology proposed as a result of this study.

Keywords

• TRIZ,contradiction matrix,innovation management,quality in health services

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