Determination Of Effective Critical Success Factors In Successful Implementation Of ERP By Using Fuzzy Dematel Method

Yıl 2015, Cilt: 20 Sayı: 1, 115 - 126, 01.03.2015

  assist.prof.dr.murat Etöz Assist.prof.dr.muharrem Düğenci

Öz

Successful Enterprise Resource Planning (ERP) implementation is very important issue in today’s globalised world trade and depends on paying high attention on critical success factors (CSFs) affecting ERP implementation. In our study, we analyzed 8 CSFs by using fuzzy DEMATEL methodology which serves a highly effective structural decision making system for modeling cause and effect relationships. Among 8 CSFs, top management support and project team leader who commit himself/herself to ERP implementation success are found to be the most important factors that influenced other factors. This study is the first reference in the literature which uses a fuzzy DEMATEL technique in determination of effective CSFs in implementation of successful ERP

Anahtar Kelimeler

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ERP’NİN BAŞARI İLE UYARLANMASINA ETKİ EDEN KRİTİK FAKTÖRLERİNİN FUZZY DEMATEL YÖNTEMİ İLE BELİRLENMESİ

Öz

Günümüz glaballeşen dünya ekonomisinde işletmelerin başarılı bir şekilde Kurumsal Kaynak Planmala (ERP) sistemlerini kurması ve bunun başarılmasına etki eden kritik faktörlein belirnemesi önemli bir konu haline gelmiştir.Bu çalışmada, sebep sonuç ilişkileri modellemede güçlü bir karar destek yöntemi olan fuzzy DEMATEL ile 8 krtitik başarı faktörü analiz edilmiştir.ERP uyarlamasına etki eden 8 kritik başarı faktörü içerisinde tepe yönetim desteği ve kendisini ERP başarısına adamış proje yöneticisi diğerlerine etki eden en önemli faktörelr olarak tespit edilmiştir.Bu çalışma ERP nin başarılı uyarlamasına etki eden faktörelri fuzzy DEMATEL kullanarak analiz eden ilk referans çalışmalardandır

Anahtar Kelimeler

Kritik Başarı Faktörleri, ERP Uyarlama, Fuzzy DEMATEL

Kaynakça

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