Araştırma Makalesi
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Otel Çalışanlarının Stres ve Bireysel Performans İlişkisinin İncelenmesi

Yıl 2019, Cilt: 19 Sayı: 2, 475 - 496, 17.06.2019
https://doi.org/10.18037/ausbd.579231

Öz

Bu araştırmada stres puanları ile bireysel performans arasındaki ilişkinin incelenmesi


amaçlanmıştır. Bu amaca uygun olarak araştırmada ilişkisel tarama modeli kullanılmıştır.


Araştırmanın örneklemini, 2016 yılının Nisan ve Mayıs aylarında Antalya merkezdeki beş yıldızlı


otel çalışanları oluşturmaktadır. Araştırmada çalışanların stres puanlarını hesaplamak için


“Mayerson stres kaynağı ölçeği” kullanılmıştır. Çalışanların bireysel performanslarının


değerlendirilebilmesi için de “bireysel performans ölçeği” kullanılmıştır. Araştırmada sosyal stres


vericiler, kendini yorumlama biçiminden kaynaklanan stres vericiler, işle ilgili stres vericiler ve


fiziki çevreden kaynaklanan stres vericiler değişkenlerinden oluşan veri setlerinden elde edilen


stres puanları ile, temel performans ve başarı performansı değişkenlerinden oluşan bireysel


performans ölçeği veri seti arasındaki ilişki kanonik korelasyon analizi ile incelenmiştir. Kanonik


korelasyon analizi sonucunda, stres puanları ve bireysel performans arasında anlamlı pozitif ilişki


tespit edilmiş ve sosyal stres vericilerden alınan puanlar değişkeni ile bireysel performans


arasında pozitif bir ilişki bulunmuştur. Bu da, çalışanların sosyal stres vericilerden aldıkları


puanlar arttıkça bireysel performanslarının da artığını göstermektedir.

Kaynakça

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Toplam 97 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Makaleler
Yazarlar

Gamze Alp

Yayımlanma Tarihi 17 Haziran 2019
Gönderilme Tarihi 11 Mayıs 2017
Yayımlandığı Sayı Yıl 2019 Cilt: 19 Sayı: 2

Kaynak Göster

APA Alp, G. (2019). Otel Çalışanlarının Stres ve Bireysel Performans İlişkisinin İncelenmesi. Anadolu Üniversitesi Sosyal Bilimler Dergisi, 19(2), 475-496. https://doi.org/10.18037/ausbd.579231