A Multidisciplinary Overview of “Business Intelligence Systems” Concept and Maturity Criteria: A Study in the Logistics and Transportation Sector

Year 2025, Volume: 9 Issue: 2, 419 - 463, 31.12.2025

İbrahim Yıldız , Uğur Yavuz

https://doi.org/10.26650/acin.1647989

https://izlik.org/JA77FF53FM

Abstract

The aim of this study is to reveal the concept of business intelligence and the extent of business intelligence systems and to determine the maturity of business intelligence systems. So, an intensive literature review was conducted and the maturity criteria of business intelligence systems were determined. It has been seen that all information systems with strategic importance within the organization's thinking mechanism can be called a business intelligence system. Moreover, it has been concluded that business intelligence systems maturity can be evaluated by the success factors of information systems (IS Success), the strategic aligned between IT and the organizations (IT Strategic Alignment), and the contribution of these two factors to organizational intelligence. According to these criteria; transportation and logistics organizations in Turkey were reached. Because transportation and logistics organizations use information systems intensively in organizational mechanisms. As a result; it has been understood that information systems, which are sufficient in terms of information system infrastructure, can contribute to corporate intelligence factors, especially leadership practices and organizational positive thinking, and thus it can provide business intelligence support to organizations. Also, it has been understood that the strategic alignment between IT and the organizations is important for business intelligence support to organizations. In addition, it has been determined that the versatile strategic alignment between IT and the organizations will make the business intelligence support to be obtained from information systems more strategically distinct. This work; it is extremely important in terms of its contribution to the literature and suggestions for future studies.

Keywords

Business Intelligence , Business Intelligence Systems , Business Intelligence Maturity , IT-Strategic Alignment , Logistics , Transportation

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