TELEKOMÜNİKASYON SEKTÖRÜNDE TÜKETİCİ ŞİKAYETLERİNİN ÇÖZÜMÜNE İLİŞKİN TÜRKİYE İÇİN ALTERNATİF ŞİKAYET ÇÖZÜM MEKANİZMASI MODELİ

Year 2010, Volume: 14 Issue: 2, 103 - 120, 01.12.2010

Güneş Koca

Abstract

Alternatif uzlaşmazlık çözüm yöntemleri ya da kısaca ADR uzlaşmazlıkların çözümünde kullanılan yeni bir yöntem değildir, bu yöntemlerin eski çağlarda da kullanılmış olduğu bilinmektedir. Bununla birlikte, yargı sistemlerinin beklenen şekilde işlememesi nedeniyle ADR tekrardan önemli olmaya başlamıştır. Hızlılığı, gizliliği ve düşük maliyetleri nedeniyle birçok ülke tarafından uygulanması teşvik edilmektedir. Bu çalışmada, telekomünikasyon (elektronik haberleşme) sektöründe ortaya çıkan tüketici şikayetlerinin çözümlenmesinde AB üyeliğine aday bir ülke olan Türkiye’de AB’nin Evrensel Hizmet Direktifi ve diğer bazı ülkelerin uygulamalarının ışığı altında ADR yöntemlerinin kullanılması ve Türkiye için bir model önerisi üzerinde durulmaktadır

Keywords

ADR, AB Direktifl eri, Uzlaşmazlık, Tüketici, Elektronik Haberleşme

MODEL OF ADR MECHANISM FOR TURKEY IN REGARDS TO CONSUMER DISPUTES IN TELECOMMUNICATIONS

Abstract

Alternative Dispute Resolution or shortly ADR is not a new invention; it is known that societies used these various kinds of mechanism to resolve disputes in earlier times. However, it became important again after dissatisfaction results of judicial systems in most countries. It is encouraged by most countries because of its expediency, confi dentiality, and lower costs. In this study, the use of ADR in consumer disputes in regards to telecommunications (or electronic communications) is examined in order to fi nd an appropriate model for a developing country’s telecommunications sector. In this paper, with reference to Universal Service Directive of EU, a model of ADR mechanism for Turkey which is an EU candidate country is discussed in the light of Universal Service Directive of EU and several countries’ implementations.

Keywords

ADR, EU Directives, Dispute, Consumer, Electronic Communications.

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