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The Impact of Organizational Commitment on Job Satisfaction and Work Performance: A Case of a Military Hospital Handed over to The Ministry of Healthcare

Year 2021, Volume: 23 Issue: 1, 109 - 136, 18.04.2021

Abstract

This study aimed at identifying organizational commitment and its impact on job satisfaction and performance of employees and newly appointed managers because of the handover of a Military Hospital (MHs) to the Ministry of Healthcare Hospitals (MHHs), and the challenges faced during the change pro-cess.The study was designed using a mixed-method approach.The data were col-lected through three scale and semi-structured interviews.The study showed that job satisfaction is positively correlated with organizational commitment, but negatively correlated with performance.Both the organizational commitment and work performance average scores of employees who had been working in the military hospital were higher than those of employees having worked in the MHHs. It was found that during the process of change, there were hardships stemming from employees and system differences.It was determined that organi-zational commitment has an impact on organizational change and the attitudes of managers were critical to effectively manage the process of change.

References

  • Akyüz, B., & Eşitti, B. (2015). The effects of organizational commitment on job performance and intention to leave in service organizations: a sample in Çanakkale Province. Bartın University Journal of Economics and Administrative Sciences., 6(11).
  • Alper Ay, F., Alper, A., Bircan, H., & Öncül, M. S. (2015). A Research on the effect of organizational commitment on job satisfaction. Journal of International Social Research, 8(38).
  • Aşık, N. A. (2010). A conceptual evaluation of individual and organizational factors affecting employees’ and results of job satisfaction. Journal Of Turkish Administration, 467, 31-51.
  • Baycan, F. A. (1985). An analysıs of the several aspects of job satisfaction between different occupational groups. Institute of Social Sciences, (M.Sc. Thesis). Bogaziçi University, İstanbul, Turkey.
  • Bernerth, J. (2004). Expanding our understanding of the change message. Human Resource Development Review, 3(1), 36-52.
  • Clugston, M. (2000). The mediating effects of multidimensional commitment on job satisfaction and intent to leave. Journal of organizational behavior, 477-486.
  • Devos, G., Vanderheyden, K., & van Den Broeck, H. (2002). A framework for assessing commitment to change: Process and context variables of organizational change: Vlerick Management School.
  • Elias, S. M. (2009). Employee commitment in times of change: Assessing the importance of attitudes toward organizational change. Journal of Management, 35(1), 37-55.
  • Ergun, G. (2008). An examination of the interaction of organizational stress with work performance in health care enterprises. (M.Sc. Thesis).Dokuz Eylül Unıversty, Social Sciences Institute, İzmir, Turkey.
  • Guest, D. E. (1987). Human resource management and industrial relations [1]. Journal of management Studies, 24(5), 503-521.
  • Gül, H., Oktay, E., & Gökçe, H. (2008). Relations between job satisfaction, stress, organizational commitment, intention to leave work and performance: An application in the health sector. Academic Overview, 15(11), 1-11.
  • Keleş, H. N. Ç. (2006a). İş tatmininin örgütsel bağlılık üzerindeki etkisine ilişkin ilaç üretim ve dağıtım firmalarında yapılan bir araştırma. (M.Sc. Thesis).Selçuk Üniversitesi Sosyal Bilimler Enstitüsü, Konya Türkiye
  • Keleş, H. N. Ç. (2006b). A study on the effects of job satisfaction on organizational commitment in pharmaceutical manufacturing and distribution companies. (M.Sc. Thesis).Selçuk University Social Sciences Institute, Konya, Turkey.
  • Kök, S. B. (2006). A survey to examine job satisfaction and organizational commitment. Journal of Economics and Administrative Sciences, 20(1), 291-310.
  • Lau, C.-M., & Woodman, R. W. (1995). Understanding organizational change: A schematic perspective. Academy of management journal, 38(2), 537-554.
  • Lim, T. (2010). Relationships among organizational commitment, job satisfaction, and learning organization culture in one Korean private organization. Asia Pacific Education Review, 11(3), 311-320.
  • Lok, P., & Crawford, J. (1999). The relationship between commitment and organizational culture, subculture, leadership style and job satisfaction in organizational change and development. Leadership & Organization Development Journal, 20(7), 365-374.
  • Madsen, S. R., Miller, D., & John, C. R. (2005). Readiness for organizational change: Do organizational commitment and social relationships in the workplace make a difference? Human Resource Development Quarterly, 16(2), 213-234.
  • Nordin, N. (2011). The influence of emotional intelligence, leadership behaviour and organizational commitment on organizational readiness for change in higher learning institution. Procedia-Social and Behavioral Sciences, 29, 129-138.
  • Nordin, N. (2012). The influence of leadership behavior and organizational commitment on organizational readiness for change in a higher learning institution. Asia Pacific Education Review, 13(2), 239-249.
  • Odom, R. Y., Boxx, W. R., & Dunn, M. G. (1990). Organizational cultures, commitment, satisfaction, and cohesion. Public Productivity & Management Review, 157-169.
  • Rowden, R. W. (2001). The learning organization and strategic change. SAM Advanced Management Journal, 66(3), 11.
  • Sığrı, Ü., & Basım, N. (2006). Analysis of job satisfaction and organizational linkage levels of job seekers: a comparative study in the public and private sector. Journal of Social Economic Research, 1(12), 130-154.
  • Silverthorne, C. (2004). The impact of organizational culture and person-organization fit on organizational commitment and job satisfaction in Taiwan. Leadership & Organization Development Journal, 25(7), 592-599.
  • Singh, K. (2007). Predicting organizational commitment through organization culture: A study of automobile industry in India. Journal of business economics and management, 8(1), 29-37.
  • Vakola, M., & Nikolaou, I. (2005). Attitudes towards organizational change: What is the role of employees’ stress and commitment? Employee relations, 27(2), 160-174.
  • Wasti, S. A., & Önder, Ç. (2009). Commitment across cultures: Progress, pitfalls and propositions. Commitment in organizations: Accumulated wisdom and new directions, 309-343.
  • Yenihan, B. (2014). The relationship between organizational commitment and job satisfaction. Karabük University Sosyal Social Sciences Institute Journal, 4(2), 170-178.
  • Yousef, D. A. (1998). Satisfaction with job security as a predictor of organizational commitment and job performance in a multicultural environment. International Journal of Manpower, 19(3), 184-194.

Örgüt Değişiminin Örgütsel Bağlılık, İş Tatmini ve Performans Üzerine Etkisi ile Değişim Yönetiminde Yaşanan Zorluklar

Year 2021, Volume: 23 Issue: 1, 109 - 136, 18.04.2021

Abstract

Bu çalışma örgüt kültürü olarak değişmek durumunda kalan hastanelerde çalışan personel ile daha önce yeni örgüt kütürüne sahip hastanelerde çalışan personelin örgütsel bağlılık, iş tatmini ve performansları arasındaki farklılıkları ve nedenlerini incelemek amacıyla yapılmıştır. Ayrıca çalışmada örgüt kültürü olarak değişen hastanelerde görev yapan yöneticilerin bu süreçte yaşamış oldukları zorlukları belirleyerek bunların değişime olan etkisini değerlendirmek amaçlanmıştır. Çalışma, karma yöntem yaklaşımı kullanılarak tasarlanmıştır. Veriler üç tane ölçek ve yarı yapılandırılmış görüşme yoluyla toplanmıştır. Çalışma, iş tatmini ile örgütsel bağlılık arasında pozitif bir ilişki olduğunu, ancak performansla olumsuz yönde ilişkili olduğunu göstermiştir. Askeri hastanede çalışanların ortalama performans puanları Sağlık Bakanlığı çalışanların puanlarından daha yüksek olduğu bulunumuştur. Değişim sürecinde, çalışanlardan ve sistem farklılıklarından kaynaklanan zorluklar olduğu tespit edilmiştir. Örgütsel bağlılığın örgütsel değişim üzerinde etkili olduğu ve yöneticilerin tutumlarının değişim sürecini etkin bir şekilde yönetmek için kritik olduğu tespit edilmiştir.

References

  • Akyüz, B., & Eşitti, B. (2015). The effects of organizational commitment on job performance and intention to leave in service organizations: a sample in Çanakkale Province. Bartın University Journal of Economics and Administrative Sciences., 6(11).
  • Alper Ay, F., Alper, A., Bircan, H., & Öncül, M. S. (2015). A Research on the effect of organizational commitment on job satisfaction. Journal of International Social Research, 8(38).
  • Aşık, N. A. (2010). A conceptual evaluation of individual and organizational factors affecting employees’ and results of job satisfaction. Journal Of Turkish Administration, 467, 31-51.
  • Baycan, F. A. (1985). An analysıs of the several aspects of job satisfaction between different occupational groups. Institute of Social Sciences, (M.Sc. Thesis). Bogaziçi University, İstanbul, Turkey.
  • Bernerth, J. (2004). Expanding our understanding of the change message. Human Resource Development Review, 3(1), 36-52.
  • Clugston, M. (2000). The mediating effects of multidimensional commitment on job satisfaction and intent to leave. Journal of organizational behavior, 477-486.
  • Devos, G., Vanderheyden, K., & van Den Broeck, H. (2002). A framework for assessing commitment to change: Process and context variables of organizational change: Vlerick Management School.
  • Elias, S. M. (2009). Employee commitment in times of change: Assessing the importance of attitudes toward organizational change. Journal of Management, 35(1), 37-55.
  • Ergun, G. (2008). An examination of the interaction of organizational stress with work performance in health care enterprises. (M.Sc. Thesis).Dokuz Eylül Unıversty, Social Sciences Institute, İzmir, Turkey.
  • Guest, D. E. (1987). Human resource management and industrial relations [1]. Journal of management Studies, 24(5), 503-521.
  • Gül, H., Oktay, E., & Gökçe, H. (2008). Relations between job satisfaction, stress, organizational commitment, intention to leave work and performance: An application in the health sector. Academic Overview, 15(11), 1-11.
  • Keleş, H. N. Ç. (2006a). İş tatmininin örgütsel bağlılık üzerindeki etkisine ilişkin ilaç üretim ve dağıtım firmalarında yapılan bir araştırma. (M.Sc. Thesis).Selçuk Üniversitesi Sosyal Bilimler Enstitüsü, Konya Türkiye
  • Keleş, H. N. Ç. (2006b). A study on the effects of job satisfaction on organizational commitment in pharmaceutical manufacturing and distribution companies. (M.Sc. Thesis).Selçuk University Social Sciences Institute, Konya, Turkey.
  • Kök, S. B. (2006). A survey to examine job satisfaction and organizational commitment. Journal of Economics and Administrative Sciences, 20(1), 291-310.
  • Lau, C.-M., & Woodman, R. W. (1995). Understanding organizational change: A schematic perspective. Academy of management journal, 38(2), 537-554.
  • Lim, T. (2010). Relationships among organizational commitment, job satisfaction, and learning organization culture in one Korean private organization. Asia Pacific Education Review, 11(3), 311-320.
  • Lok, P., & Crawford, J. (1999). The relationship between commitment and organizational culture, subculture, leadership style and job satisfaction in organizational change and development. Leadership & Organization Development Journal, 20(7), 365-374.
  • Madsen, S. R., Miller, D., & John, C. R. (2005). Readiness for organizational change: Do organizational commitment and social relationships in the workplace make a difference? Human Resource Development Quarterly, 16(2), 213-234.
  • Nordin, N. (2011). The influence of emotional intelligence, leadership behaviour and organizational commitment on organizational readiness for change in higher learning institution. Procedia-Social and Behavioral Sciences, 29, 129-138.
  • Nordin, N. (2012). The influence of leadership behavior and organizational commitment on organizational readiness for change in a higher learning institution. Asia Pacific Education Review, 13(2), 239-249.
  • Odom, R. Y., Boxx, W. R., & Dunn, M. G. (1990). Organizational cultures, commitment, satisfaction, and cohesion. Public Productivity & Management Review, 157-169.
  • Rowden, R. W. (2001). The learning organization and strategic change. SAM Advanced Management Journal, 66(3), 11.
  • Sığrı, Ü., & Basım, N. (2006). Analysis of job satisfaction and organizational linkage levels of job seekers: a comparative study in the public and private sector. Journal of Social Economic Research, 1(12), 130-154.
  • Silverthorne, C. (2004). The impact of organizational culture and person-organization fit on organizational commitment and job satisfaction in Taiwan. Leadership & Organization Development Journal, 25(7), 592-599.
  • Singh, K. (2007). Predicting organizational commitment through organization culture: A study of automobile industry in India. Journal of business economics and management, 8(1), 29-37.
  • Vakola, M., & Nikolaou, I. (2005). Attitudes towards organizational change: What is the role of employees’ stress and commitment? Employee relations, 27(2), 160-174.
  • Wasti, S. A., & Önder, Ç. (2009). Commitment across cultures: Progress, pitfalls and propositions. Commitment in organizations: Accumulated wisdom and new directions, 309-343.
  • Yenihan, B. (2014). The relationship between organizational commitment and job satisfaction. Karabük University Sosyal Social Sciences Institute Journal, 4(2), 170-178.
  • Yousef, D. A. (1998). Satisfaction with job security as a predictor of organizational commitment and job performance in a multicultural environment. International Journal of Manpower, 19(3), 184-194.
There are 29 citations in total.

Details

Primary Language English
Journal Section Main Section
Authors

Nazan Torun 0000-0003-1793-3248

Publication Date April 18, 2021
Published in Issue Year 2021 Volume: 23 Issue: 1

Cite

APA Torun, N. (2021). The Impact of Organizational Commitment on Job Satisfaction and Work Performance: A Case of a Military Hospital Handed over to The Ministry of Healthcare. Ankara Hacı Bayram Veli Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi, 23(1), 109-136.