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The Importance Of Social Capital, Service Innovation And Knowledge Sharing In The Creation Of The Ideal Employee: “Mediating Role Of Work Commitment”

Year 2021, Volume: 23 Issue: 1, 163 - 186, 18.04.2021

Abstract

References

  • Agarwal, U. A. (2014). Linking Justice, Trust and İnnovative Work Behaviour to Work Engagement. Personnel Review, 43(1), 41-73.
  • Akgül, İ. (2019). Bilgi Paylaşımının Çalışan Yaratıcılığı ve Yenilik Yapma Davranışı Üzerindeki Etkisinde Algılanan Örgütsel Desteğin Aracı Rolü: Bilişim Teknolojileri Çalışanları Üzerine Bir Araştırma (Yayınlanmış Doktora Tezi). Erzincan: Erzincan Binali Yıldırım Üniversitesi.
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  • Ansari, A. H., & Talan, A. (2017). Emotional Intelligence and Work Engagement as Mediators of Big Five Personality and Knowledge Sharing. Global Journal of Enterprise Information System, 9(3), 16-25.
  • Antoncic, B. & Hisrich, R. D. (2001). Intrapreneurship: Construct Refinement and Crosscultural Validation. Journal of Business Venturing, 16 (5), 495-527.
  • Avcı, N. & Ulu, G. G. (2014). İstanbul'da Faaliyet Gösteren Seyahat Acentelerinde Personel Güçlendirme ve İnovasyon İlişkisi. Balikesir University Journal of Social Sciences Institute, 17(31), 327-344.
  • Aydintan, B., Göksel, A. ve Bingöl, D. (2010). Örtülü bilgi Paylaşım Niyeti Üzerinde Sosyal Sermaye ve Denetim Merkezi Odaklılığının Rolü: Hekimlikte Bir Alan Araştırması. Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 12(1), 1-26.
  • Bakker, A. B., & Oerlemans, W. (2011). “Subjective Well-Being İn Organizations”. G. M. Spreitzer, & K. S. Cameron (Eds), içinde: The Oxford handbook of positive organizational scholarship (s. 178-189). New York: Oxford University Press.
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  • Baum, F. E., & Ziersch, A. M. (2003). Social capital. Journal Epidemiol Community Health, 57, 320-323.
  • Berman, S. L., Down, J., & Hill, C. W. (2002). Tacit Knowledge As a Source of Competitive Advantage İn the National Basketball Association. Academy of Management Journal, 45(1), 13-31.
  • Brown, S. P. (1996). A Meta-Analysis and Review of Organizational Research on Job İnvolvement. Psychological Bulletin, 120(2), 235-255.
  • Burt, R. (1992). Structural Holes. Cambridge: Cambridge University Press .
  • Carson, K. D., Carson, P. P., & Bedeian, A. G. (1995). Development and Construct Validation Of A Career Entrenchment Measure. Journal of Occupational and Organizational Psychology, 68(4), 301-320.
  • Chang, C. W., Huang, H. C., Chiang, C. Y., Hsu, C. P., & Chang, C. C. (2012). Social Capital And Knowledge Sharing: Effects On Patient Safety. Journal of Advanced Nursing, 68(8), 1793-1803.
  • Chen, Z. J., Zhang, X. I., & Vogel, D. (2011). Exploring the Underlying Processes Between Conflict and Knowledge Sharing: A Work‐Engagement Perspective 1. Journal of Applied Social Psychology, 41(5), 1005-1033.
  • Chen, W. J. (2011). Innovation in Hotel Services: Culture and Personality. International Journal of Hospitality Management, 30(1), 64-72.
  • Chiu, C. M., Hsu, M. H., & Wang, E. T. (2006). Understanding Knowledge Sharing İn Virtual Communities: An İntegration of Social Capital And Social Cognitive Theories. Decision Support Systems, 42(3), 1872-1888.
  • Cohen, D. ve Prusak, L. (2001). Kavrayamadığımız Zenginlik: Kuruluşların Sosyal Sermayeleri. İstanbul: Mess Yayınları.
  • Cook, S. (2008). The Essential Guide To Employee Engagement: Better Business Performance Through Staff Satisfaction. Kogan Page Publishers.
  • Çokluk, Ö., Şekercioğlu, G., & Büyüköztürk, Ş. (2010). Sosyal bilimler İçin Çok Değişkenli İstatistik: SPSS ve LISREL Uygulamaları. Ankara: Pegem Akademi.
  • Doğan, S., & Kiliç, S. (2009). Bilgi Yönetiminde Liderliğin Rolü Üzerine Kavramsal Bir İnceleme. Suleyman Demirel University Journal of Faculty of Economics & Administrative Sciences, 14(2), 87-111.
  • Eser, K. ve Gökmen, E. Ç. (2009). Beşeri Sermayenin Ekonomik Gelişme Üzerindeki Etkileri: Dünya Deneyimi ve Türkiye Üzerine Gözlemler. Sosyal ve Beşeri Bilimler Dergisi, 1(2), 41-56.
  • Faria, A. C. S., & Gomes, C. F. S. (2016). Servıce Innovatıon Performance Applıed On Marketıng Solutıon A Holıstıc Approach.
  • Fornell, C. ve Larcker, D. F. (1981). Evaluating Structural Equation Models With Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39-50.
  • Garg, S., Dhar, R. L. (2017). Employee Service İnnovative Behavior: The Roles of Leader-Member Exchange (LMX), Work Engagement, and Job Autonomy. International Journal of Manpower, 38(2), 242-258.
  • Greve, A., Benassi, M., & Sti, A. D. (2010). Exploring The Contributions of Human And Social Capital To Productivity. International Review of Sociology, 20(1), 35-58.
  • Gu, J., Zhang, Y., & Liu, H. (2014). Importance of social capital to student creativity within higher education in China. Thinking Skills and Creativity, 12, 14-25. Gürbüz, S. (2019). Amos ile Yapısal Eşitlik Modellemesi. Ankara: Seçkin Yayıncılık.
  • Gürbüz, S., & Şahin, F. (2016). Sosyal Bilimlerde Araştırma Yöntemleri. Ankara: Seçkin Yayıncılık.
  • Hair, J. F., Black, W., Anderson, R., Babin, B. R. ve Tahtam, R. L. (2006). Multivariate Data Analysis with Readings. London: Mcmillan Book Company.
  • Hogel, M., Parboteeah, K. P. & Munson, C. L. (2003). Team-Level Antecedents Of İndividuals’ Knowledge Networks”. Decision Sciences, 34, 741-770.
  • Hollebeek, L. D., Andreassen, T. W., Smith, D.L.G., Grönquist, D., Karahasanovic, A. & Márquez, Á. (2018). Epilogue-Service İnnovation Actor Engagement: An İntegrative Model. Journal of Services Marketing, 32(1), 95-100.
  • Hsu, C. P., Chang, C. W., Huang, H. C., & Chiang, C. Y. (2011). The Relationships Among Social Capital, Organisational Commitment And Customer‐Oriented Prosocial Behaviour Of Hospital Nurses. Journal of Clinical Nursing, 20(9‐10), 1383-1392.
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İdeal Çalışanın Oluşmasında Sosyal Sermaye, Hizmet İnovasyonu ve Bilgi Paylaşımının Önemi: “İşe Bağlılık Değişkeninin Aracılık Rolü”

Year 2021, Volume: 23 Issue: 1, 163 - 186, 18.04.2021

Abstract

Bu çalışmada çalışanların sosyal sermayelerinin onların hizmet inovasyonu ve bilgi paylaşımı değişkenleri ile ilişkisi belirlenmeye çalışılmış, bu etkide işe bağlılık değişkeninin söz konusu değişkenler arasında aracılık rolü olup olmadığı incelenmiştir. Çalışmanın uygulama kısmında öncelikle ele alınan değişkenler arasındaki ilişkilerden hareketle araştırma modeli oluşturulmuş ve hipotezler geliştirilmiştir. Daha sonra hipotezlerin test edilmesi için Erzurum ilinde perakendecilik (retail) sektöründe faaliyette bulunan bir işletmedeki 147 çalışandan anket yoluyla veriler toplanmıştır. Veriler korelasyon analizi ve yapısal eşitlik modellemesi (YEM) analizi ile test edilmiştir. Elde edilen bulgular sonucunda, sosyal sermayenin işe bağlılık ve hizmet inovasyonu değişkenine olumlu yönde etkisi olduğu ve işe bağlılık değişkeninin sosyal sermaye ve hizmet inovasyonu değişkenleri arasında aracılık rolü oynadığı tespit edilmiştir. İşe bağlılık değişkeninin ise bilgi paylaşımı değişkeni üzerinde herhangi bir etkisi olmadığı görülmüştür. Elde edilen bulgular ışığında uygulamaya ve yazına yönelik öneriler ortaya konulmuştur.

References

  • Agarwal, U. A. (2014). Linking Justice, Trust and İnnovative Work Behaviour to Work Engagement. Personnel Review, 43(1), 41-73.
  • Akgül, İ. (2019). Bilgi Paylaşımının Çalışan Yaratıcılığı ve Yenilik Yapma Davranışı Üzerindeki Etkisinde Algılanan Örgütsel Desteğin Aracı Rolü: Bilişim Teknolojileri Çalışanları Üzerine Bir Araştırma (Yayınlanmış Doktora Tezi). Erzincan: Erzincan Binali Yıldırım Üniversitesi.
  • Amintojjar, H., Shekari, G. A., & Zabihi, M. R. (2015). The effect of social capital on organizational citizenship behavior: A case study of employees in Mashhad Municipality. International Journal of Organizational Leadership, 4, 144-153.
  • Ansari, A. H., & Talan, A. (2017). Emotional Intelligence and Work Engagement as Mediators of Big Five Personality and Knowledge Sharing. Global Journal of Enterprise Information System, 9(3), 16-25.
  • Antoncic, B. & Hisrich, R. D. (2001). Intrapreneurship: Construct Refinement and Crosscultural Validation. Journal of Business Venturing, 16 (5), 495-527.
  • Avcı, N. & Ulu, G. G. (2014). İstanbul'da Faaliyet Gösteren Seyahat Acentelerinde Personel Güçlendirme ve İnovasyon İlişkisi. Balikesir University Journal of Social Sciences Institute, 17(31), 327-344.
  • Aydintan, B., Göksel, A. ve Bingöl, D. (2010). Örtülü bilgi Paylaşım Niyeti Üzerinde Sosyal Sermaye ve Denetim Merkezi Odaklılığının Rolü: Hekimlikte Bir Alan Araştırması. Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 12(1), 1-26.
  • Bakker, A. B., & Oerlemans, W. (2011). “Subjective Well-Being İn Organizations”. G. M. Spreitzer, & K. S. Cameron (Eds), içinde: The Oxford handbook of positive organizational scholarship (s. 178-189). New York: Oxford University Press.
  • Baron, R. M. ve Kenny, D. A. (1986). The Moderator–Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic and Statistical Considerations. Journal of Personality And Social Psychology, 51(6), 1173-1182.
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  • Berman, S. L., Down, J., & Hill, C. W. (2002). Tacit Knowledge As a Source of Competitive Advantage İn the National Basketball Association. Academy of Management Journal, 45(1), 13-31.
  • Brown, S. P. (1996). A Meta-Analysis and Review of Organizational Research on Job İnvolvement. Psychological Bulletin, 120(2), 235-255.
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  • Carson, K. D., Carson, P. P., & Bedeian, A. G. (1995). Development and Construct Validation Of A Career Entrenchment Measure. Journal of Occupational and Organizational Psychology, 68(4), 301-320.
  • Chang, C. W., Huang, H. C., Chiang, C. Y., Hsu, C. P., & Chang, C. C. (2012). Social Capital And Knowledge Sharing: Effects On Patient Safety. Journal of Advanced Nursing, 68(8), 1793-1803.
  • Chen, Z. J., Zhang, X. I., & Vogel, D. (2011). Exploring the Underlying Processes Between Conflict and Knowledge Sharing: A Work‐Engagement Perspective 1. Journal of Applied Social Psychology, 41(5), 1005-1033.
  • Chen, W. J. (2011). Innovation in Hotel Services: Culture and Personality. International Journal of Hospitality Management, 30(1), 64-72.
  • Chiu, C. M., Hsu, M. H., & Wang, E. T. (2006). Understanding Knowledge Sharing İn Virtual Communities: An İntegration of Social Capital And Social Cognitive Theories. Decision Support Systems, 42(3), 1872-1888.
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  • Çokluk, Ö., Şekercioğlu, G., & Büyüköztürk, Ş. (2010). Sosyal bilimler İçin Çok Değişkenli İstatistik: SPSS ve LISREL Uygulamaları. Ankara: Pegem Akademi.
  • Doğan, S., & Kiliç, S. (2009). Bilgi Yönetiminde Liderliğin Rolü Üzerine Kavramsal Bir İnceleme. Suleyman Demirel University Journal of Faculty of Economics & Administrative Sciences, 14(2), 87-111.
  • Eser, K. ve Gökmen, E. Ç. (2009). Beşeri Sermayenin Ekonomik Gelişme Üzerindeki Etkileri: Dünya Deneyimi ve Türkiye Üzerine Gözlemler. Sosyal ve Beşeri Bilimler Dergisi, 1(2), 41-56.
  • Faria, A. C. S., & Gomes, C. F. S. (2016). Servıce Innovatıon Performance Applıed On Marketıng Solutıon A Holıstıc Approach.
  • Fornell, C. ve Larcker, D. F. (1981). Evaluating Structural Equation Models With Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39-50.
  • Garg, S., Dhar, R. L. (2017). Employee Service İnnovative Behavior: The Roles of Leader-Member Exchange (LMX), Work Engagement, and Job Autonomy. International Journal of Manpower, 38(2), 242-258.
  • Greve, A., Benassi, M., & Sti, A. D. (2010). Exploring The Contributions of Human And Social Capital To Productivity. International Review of Sociology, 20(1), 35-58.
  • Gu, J., Zhang, Y., & Liu, H. (2014). Importance of social capital to student creativity within higher education in China. Thinking Skills and Creativity, 12, 14-25. Gürbüz, S. (2019). Amos ile Yapısal Eşitlik Modellemesi. Ankara: Seçkin Yayıncılık.
  • Gürbüz, S., & Şahin, F. (2016). Sosyal Bilimlerde Araştırma Yöntemleri. Ankara: Seçkin Yayıncılık.
  • Hair, J. F., Black, W., Anderson, R., Babin, B. R. ve Tahtam, R. L. (2006). Multivariate Data Analysis with Readings. London: Mcmillan Book Company.
  • Hogel, M., Parboteeah, K. P. & Munson, C. L. (2003). Team-Level Antecedents Of İndividuals’ Knowledge Networks”. Decision Sciences, 34, 741-770.
  • Hollebeek, L. D., Andreassen, T. W., Smith, D.L.G., Grönquist, D., Karahasanovic, A. & Márquez, Á. (2018). Epilogue-Service İnnovation Actor Engagement: An İntegrative Model. Journal of Services Marketing, 32(1), 95-100.
  • Hsu, C. P., Chang, C. W., Huang, H. C., & Chiang, C. Y. (2011). The Relationships Among Social Capital, Organisational Commitment And Customer‐Oriented Prosocial Behaviour Of Hospital Nurses. Journal of Clinical Nursing, 20(9‐10), 1383-1392.
  • Hu, M.L.M., Horng, J.S. & Sun, Y.H.C. (2009). Hospitality Teams: Knowledge Sharing And Service İnnovation Performance. Tourism Management, 30(1), 41-50.
  • Hu, L. & Randel, A. E. (2014). Knowledge Sharing İn Teams: Social Capital, Extrinsic İncentives, And Team İnnovation. Group & Organization Management, 39(2), 213-243.
  • Kaasa, A. (2009). Effects of Different Dimensions of Social Capital on İnnovative Activity: Evidence From Europe At The Regional Level. Technovation, 29(3), 218-233.
  • Kahn, W.A. (1990). Psychological Conditions of Personal Engagement and Disengagement At Work. Academy of Management Journal, 33(3), 692-724.
  • Kankanhalli, A., Tan, B. C. Y., & Wei, K. K. (2005). Contributing Knowledge to Electronic Knowledge Repositories: An Empirical İnvestigation. MIS Quarterly, 29, 113-143.
  • Kindström, D., Kowalkowski, C. & Sandberg, E. (2013). “Enabling Service İnnovation: A Dynamic Capabilities Approach”. Journal of Business Research, 66(8), 1063-1073.
  • Kim, T. T., Lee, G., Paek, S., & Lee, S. (2013). Social Capital, Knowledge Sharing and Organizational Performance. International Journal of Contemporary Hospitality Management, 25, 683-704.
  • Kim, W., & Park, J. (2017). Examining Structural Relationships Between Work Engagement, Organizational Procedural Justice, Knowledge Sharing, And İnnovative Work Behavior For Sustainable Organizations. Sustainability, 9(2), 205.
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Details

Primary Language Turkish
Journal Section Main Section
Authors

Zişan Duygu Alioğulları 0000-0001-6602-0344

Publication Date April 18, 2021
Published in Issue Year 2021 Volume: 23 Issue: 1

Cite

APA Alioğulları, Z. D. (2021). İdeal Çalışanın Oluşmasında Sosyal Sermaye, Hizmet İnovasyonu ve Bilgi Paylaşımının Önemi: “İşe Bağlılık Değişkeninin Aracılık Rolü”. Ankara Hacı Bayram Veli Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi, 23(1), 163-186.