Prioritizing Digital Health: Key Municipal Services Identified Through Fuzzy Methods

Year 2024, Volume: 4 Issue: 2, 76 - 106, 01.10.2024

Aleyna Erdoğan , Gizem Turcan , Onur Doğan , Erman Coşkun

Abstract

The integration of digital technologies into healthcare systems within municipalities has elicited a transformative change in the delivery of health services. This paper explores the importance of the digitalization of health services in municipalities and represents relatively selected the most important services by employing fuzzy methods. By examining existing literature and employing a combination of qualitative and quantitative methods, including the Pythagorean Fuzzy CRITIC (PF-CRITIC) and Interval Valued Pythagorean Fuzzy WASPAS (IVPF-WASPAS) methods, this research evaluates the importance of digital transformation of several health services in municipalities. Key findings highlight that mobile health services and medical center services are the two most important municipal health activities regarding digital transformation. Through evidence-based strategies, municipalities can harness the power of digitalization to develop patient-centered, efficient, and responsive healthcare services. Therefore, this study contributes to a more inclusive approach to digitalization in healthcare, aiming to obtain the opinions of individuals who have experience with health activities in municipalities.

Keywords

healthcare services, municipalities, fuzzy, digitalization

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