Who am I talking to?: Memory of Chatbots and Personalized Chat Interaction

Ecem Ergül; Aysun Eyrek; Esra Pelin Güregen

doi:10.31123/akil.1709303

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Kiminle Konuşuyorum Ben?: Sohbet Robotlarının Belleği ve Kişiselleştirilmiş Sohbet Etkileşimi Üzerine

Öz

OpenAI tarafından 2022’de geliştirilen büyük dil modeline dayalı sohbet robotu ChatGPT, insan benzeri diyalog üretmenin ötesine geçerek resmî belgelerden edebî metinlere kadar çeşitli içerikler oluşturabilen çok yönlü bir araca dönüşmüştür. Araştırmalar, kullanıcıların yapay zekâ ile etkileşimlerinde çoğu zaman insanla konuşuyormuş gibi hissettiklerini ortaya koymaktadır. 2024 yılında ChatGPT’ye eklenen “sohbet belleği” özelliği, sohbet robotunun kullanıcılarla olan konuşmaları kaydedip işlemesini mümkün kılmıştır. Bu yenilik, önceki etkileşimlere atıfta bulunarak daha kişiselleştirilmiş ve bağlama uygun yanıtların verilmesini sağlamış; aynı zamanda insan deneyimi ve eylem yetisine dair tartışmaları da gündeme getirmiştir. Bu çalışmanın amacı, ChatGPT’nin sohbet belleği özelliğinin kullanıcı deneyimine etkisini incelemektir. Nitel bir yaklaşımla, belleği kullanan ve kullanmayan iki grup olmak üzere toplam 30 ChatGPT kullanıcısıyla yarı yapılandırılmış derinlemesine görüşmeler gerçekleştirilmiştir. Bulgular, bellek özelliğini kullanan katılımcıların etkileşimlerini daha kişiselleştirilmiş, tutarlı ve duygusal açıdan zengin olarak tanımladıklarını göstermiştir. Özelliği kullanmayan katılımcılar ise deneyimlerini daha işlemsel ve faydacı olarak nitelendirerek veri gizliliği ve kullanıcı özerkliği gibi konularda kaygılarını dile getirmişlerdir. Çalışma, sohbet robotlarının artık yalnızca teknik araçlar değil, duygusal ihtiyaçlara yanıt verebilen dijital ajanlar olarak algılandığını vurgulamaktadır. Ayrıca çalışma, insan-yapay zekâ etkileşimi, dijital bağlılık ve teknolojik sistemlere güven konularında daha fazla araştırma yapılması gerektiğine dikkat çekmektedir.

Anahtar Kelimeler

Yapay Zekâ , İnsan-Yapay Zekâ Etkileşimi , Sohbet Belleği , İnsan Benzeri Dil Modeli , Sohbet Botu.

Who am I talking to?: Memory of Chatbots and Personalized Chat Interaction

Abstract

Developed by OpenAI in 2022, ChatGPT is a chatbot based on a large language model that has evolved beyond generating human-like dialogue to become a versatile tool producing a wide range of content, from official documents to literary texts. Research indicates that users often feel as though they are communicating with a human during their interactions with artificial intelligence. In 2024, OpenAI introduced the “conversational memory” feature to ChatGPT, enabling the system to store and process past interactions with users. This innovation allows the chatbot to refer to previous conversations and generate more personalized and contextually appropriate responses. At the same time, it raises ongoing debates regarding its implications for human experience and agency. This study aims to examine the impact of ChatGPT’s conversational memory feature on user experience. Employing a qualitative approach, semi-structured in-depth interviews were conducted with 30 ChatGPT users, divided into two groups: those who use the conversational memory feature and those who do not. The findings reveal that participants who utilized the memory feature described their interactions as more personalized, consistent, and emotionally engaging. In contrast, participants who refrained from using the feature reported more transactional and utilitarian experiences, often citing concerns related to data privacy and user autonomy. The study highlights that chatbots are no longer perceived merely as technical tools; rather, they are seen as digital agents capable of addressing users’ emotional needs. This study also underlines the need for studies on human-artificial intelligence interaction, digital connectedness, and trust in technological systems.

Keywords

Artificial Intelligence , Human-AI Interaction , Conversational Memory , Human-Like Language Model , Chatbot

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Details

Primary Language

English

Subjects

Communication and Media Studies (Other)

Journal Section

Research Article

Authors

Ecem Ergül ^*
0009-0005-4603-4331
Türkiye

Aysun Eyrek
0000-0002-9898-6271
Türkiye

Esra Pelin Güregen
0000-0003-3564-7560
Türkiye

Publication Date

December 30, 2025

Submission Date

May 29, 2025

Acceptance Date

December 22, 2025

Published in Issue

Year 2025 Number: 50

DOI

https://doi.org/10.31123/akil.1709303

IZ

https://izlik.org/JA79ZU24XU

APA

Ergül, E., Eyrek, A., & Güregen, E. P. (2025). Who am I talking to?: Memory of Chatbots and Personalized Chat Interaction. Akdeniz Üniversitesi İletişim Fakültesi Dergisi, 50, 339-356. https://doi.org/10.31123/akil.1709303

33280 33281

Journal of Akdeniz University Faculty of Communication is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License (CC-BY-NC).

Kiminle Konuşuyorum Ben?: Sohbet Robotlarının Belleği ve Kişiselleştirilmiş Sohbet Etkileşimi Üzerine

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Anahtar Kelimeler

Who am I talking to?: Memory of Chatbots and Personalized Chat Interaction

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