The Effect of Physician-Patient Communicatıon on Patient Satisfaction in Family Medicine Services

Year 2024, , 15 - 33, 31.01.2024

Hakan Akaydın , Alişan Baltacı

https://doi.org/10.29023/alanyaakademik.1185604

Abstract

Primary health care services are directly connected with countries' sustainable development and general development. It is considered that family medicine services, where people can reach equally and receive the health service closest to them in the physical sense, should be handled from different perspectives due to their unique characteristics. Communication, one of these essential factors, is the primary determinant of life and human development as a social being in many issues in the current period. In this context, physician-patient communication in family medicine and the resulting patient satisfaction are expressed as one of the most critical factors that will alleviate the burden of health institutions. The study aims to examine the effects of health communication, an essential element in the doctor-patient relationship, and the effect of doctor-patient communication on patient satisfaction in family medicine services in Family Medicine Centers serving in Ankara. In this context, data were collected from 656 participants over 18 who received service from family medicine throughout Ankara. It has been concluded that physician-patient communication in family medicine services contributes positively to patient satisfaction. Thus, as a result of the patient's satisfaction with the service received, it is thought that effective primary health care services and family medicine will reduce the burden on secondary and tertiary care and provide significant savings in terms of money and time

Keywords

family medicine, communication, patient satisfaction

The Effect of Physician-Patient Communication on Patient Satisfaction in Family Medicine Services

Abstract

Birinci basamak sağlık hizmetlerinin ülkelerin sürdürülebilir kalkınmaları ve genel anlamda gelişmişlikleri ile doğrudan bağlantısı bulunmaktadır. Kişilerin eşit bir şekilde ulaşabildikleri fiziki anlamda da kendilerine en yakın olan sağlık hizmetini alabildikleri aile hekimliği hizmetlerinin kendine has özelliklerinden dolayı farklı açılardan ele alınması gerektiği değerlendirilmektedir. Bu öenmli faktörlerden biri olan iletişim, içinde bulunduğumuz dönemde birçok konuda hayatın ve sosyal bir varlık olarak insan gelişiminin temel belirleyicisi olmaktadır. Bu bağlamda aile hekimliğinde hekim hasta iletişimi ile sağlık personeli ve hasta arasındaki iletişimin etkinliği ve verimliği ve bunun sonunda oluşacak memnuniyet ve hasta tatmini, sağlık kurumlarının yükünü hafifletecek olan en önemli faktörlerden biri olarak ifade edilmektedir.

Keywords

aile hekimliği, iletişim, hasta tatmini

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