Year 2020, Volume 8 , Issue 2, Pages 163 - 180 2020-12-31

The Evaluation of Humanitarian Supply Chain Performance Based On Balanced Scorecard-DEMATEL Approach

Birdoğan BAKİ [1] , Nermin ABUASAD [2]


Measuring the performance of the humanitarian supply chain (HSC) becomes a necessary nowadays regarding to the increasing wars around the world. This study aims to propose an integrated performance evaluation approach for the HSC in the context of war. The proposed framework includes two main stages. The first stage implicates determining the performance indicators by the literature review and classifies the indicators based on the Balanced Scorecard dimensions. The second stage involves prioritizing the Balanced Scorecard dimensions and performance indicators by DEMATEL. According to results of the study, the most important dimension in the performance measurement for the HSC in the context of war is the customer. Moreover, service quality has the highest impact in the HSC performance measurement. This study extends the current state of knowledge, which provides a novel combined method to measure the performance HSC in context of war disaster.
Balanced Scorecard, DEMATEL, Humantarian Supply Chain, Performance Indicators
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Primary Language en
Subjects Operations Research and Management Science
Journal Section Articles
Authors

Orcid: 0000-0002-6401-0449
Author: Birdoğan BAKİ (Primary Author)
Institution: KARADENİZ TEKNİK ÜNİVERSİTESİ
Country: Turkey


Orcid: 0000-0003-4626-7942
Author: Nermin ABUASAD
Institution: KARADENİZ TEKNİK ÜNİVERSİTESİ
Country: Turkey


Dates

Application Date : May 13, 2020
Acceptance Date : December 21, 2020
Publication Date : December 31, 2020

APA Baki, B , Abuasad, N . (2020). The Evaluation of Humanitarian Supply Chain Performance Based On Balanced Scorecard-DEMATEL Approach . Alphanumeric Journal , 8 (2) , 163-180 . DOI: 10.17093/alphanumeric.736730