Research Article
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The Role of Educational Factors in the Success of Corporate E-Learning: A Case Study

Year 2023, , 577 - 596, 31.08.2023
https://doi.org/10.18506/anemon.1127801

Abstract

Bu çalışmanın temel amacı, kurumsal e-öğrenmede kritik başarı faktörlerinin rolünü belirlemektir. Araştırma nitel araştırma desenlerinden bütüncül tek durum çalışmasına göre tasarlanmıştır. Kritik durum örneklemesine göre araştırma örneklemi belirlenmiş ve veriler sekiz üst düzey banka yöneticisi ile yarı yapılandırılmış görüşmeler yoluyla toplanmıştır. Veriler, MAXQDA nitel analiz paket programı kullanılarak içerik analizine göre analiz edilmiştir. Analiz sonuçları, kurumsal e-öğrenme için yedi kritik başarı faktörünü göstermektedir. Bu faktörler ortamda kalma ve süreklilik, içerik kalitesi, öğrenme hedeflerine uygunluk, erişilebilirlik, içeriklerin çekiciliği, etkileşim ve kurumsal iletişim desteği faktörleridir. Analiz bulgularına göre, e-öğrenmede ortamda kalma ve süreklilik en kritik başarı faktörüdür. Bu çalışma, kurumsal eğitimlerin değerlendirilmesinde genel olarak öğrencilere odaklanan ve pedagojik bir çerçeve sunan bağlam yerine kurumsal düzeyde androlojik bir çerçeve sunmaktadır. Araştırma, bireyler, çevre, kurumlar, eğitim ve teknolojiden oluşan e-öğrenme ekosisteminin başarısının değerlendirilmesinde makro bakış açısı gerekliliğini ortaya koyması açısından önemlidir. Bu araştırma, çalışanların e-öğrenmeden bekledikleri faydayı engelleyen faktörleri görmelerine katkı sağlaması açısından da özgün ve önemlidir.

References

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  • Anderson, T. (2008). Towards a theory of online learning. In T. Anderson (Ed.), The theory and practice of online learning (2nd ed., pp. 45–74). AU Press.
  • Beinicke, A., & Bipp, T. (2018). Evaluating training outcomes incorporate e-learning and classroom training. Vocations and Learning, 11(3), 501–528.
  • Benigno, V., & Trentin, G. (2000). The evaluation of online courses. Journal of Computer Assisted Learning, 16(3), 259–270.
  • Bhuasiri, W., Xaymoungkhoun, O., Zo, H., Jeung, J., & Ciganek, A. P. (2012). Critical success factors for e-learning in developing countries : A comparative analysis between ICT experts and faculty. Computers & Education, 58(2), 843–855.
  • Bogdan, R. C., & Biklen, S. K. (2007). Qualitative research for education (5th ed.). Pearson Education Inc.
  • Bozarth, J. (2020). Nuts and bolts: How will you meet COVID-19 challenges? https://learningsolutionsmag.com/articles/nuts-and-bolts-how-will-you-meet-covid-19-challenges (accessed 20 October 2020)
  • Comacchio, A., & Scapolan, A. C. (2004). The adoption process of corporate e-learning in Italy. Education + Training, 46(6/7), 315–325.
  • Creswell, John W. (2014). Research design: Qualitative, quantitative and mixed methods approach (4th ed.). Sage Publications.
  • Creswell, John W., & Poth, C. N. (2018). Qualitative inquiry & research design: Choosing among five approaches (4th ed.). Sage Publications.
  • Delahaye, B. L. (2005). Human resource development: Adult learning and knowledge management (2nd ed.). John Wiley & Sons Australia.
  • Denzin, N. K., & Lincoln, Y. S. (1994). Handbook of Qualitative Research. Sage Publications.
  • Derouin, R. E., Fritzsche, B. A., & Eduardo, S. (2005). E-Learning in organizations. Journal of Management, 31(6), 920–940.
  • Govindasamy, T. (2001). Successful implementation of e-learning pedagogical considerations. The Internet and Higher Education, 4(3–4), 287 – 299.
  • Hamburg, H., Lindecke, C., & Thij, H. (2003). Social aspect of e-learning and blended learning methods. 4. European Conference Ecomm-Line, 11–15. Bucharest.
  • Hamid, A. A. (2001). e-Learning: Is it the "e" or the learning that matters? The Internet and Higher Education, 4(3–4), 311–316.
  • Knowles, M. S. (1990). The Adult Learner: A Neglected Species (3rd ed.). Gulf Publishing Company.
  • Knowles, Malcolm S., Holton, E. F., & Swanson, R. A. (2005). The Adult Learner: The definitive classic in adult education and human resource development (6th ed.). Elsevier.
  • Linkedin. (2020). 2020 Workplace Learning Report. https://learning.linkedin.com/resources/workplace-learning-report (accessed 17 September 2020)
  • Macpherson, A., Elliot, M., Harris, I., & Homan, G. (2004). E-learning: reflections and evaluation of corporate programmes. Human Resource Development International, 7(3), 295–313. https://doi.org/10.1080/13678860310001630638
  • McPherson, M., & Nunes, M. B. (2006). Organizational issues for e‐learning: Critical success factors as identified by HE practitioners. International Journal of Educational Management, 20(7), 542–558.
  • Montgomerie, K., Edwards, M., & Thorn, K. (2016). Factors influencing online learning in an organizational context. Journal of Management Development, 35(10), 1313–1322.
  • Paechter, M., Maier, B., & Macher, D. (2010). Students' expectations of and experiences in e-learning: Their relation to learning achievements and course satisfaction. Computers & Education, 54(1), 222–229.
  • Papp, R. (2000). Critical success factors for distance learning. Americas Conference on Information Systems, Long Beach, California, USA
  • Participation Banks Association of Turkey, 2020 III. Term Data Set. (2020). Participation Banks Association of Turkey. http://www.tkbb.org.tr/banka-genel-bilgileri (accessed 11 October 2020)
  • Reynolds, K. T. (2012). Critical success elements for the design and implementation of organisational e-learning. https://eprints.qut.edu.au/60240 (accessed 11 June 2020)
  • Rockart, J. (1979). Chief executives define their own information needs. Harvard Business Review. March/April 1979, 81-92. Rodriguez, B. C. P., & Armellini, A. (2013). Interaction and effectiveness of corporate e-learning programmes. Human Resource Development International, 16(4), 480–489.
  • Rosenberg, M. J. (2001). E-learning : Strategies for delivering knowledge in the digital age. McGraw-Hill Professional.
  • Rossett, A. (2002). The ASTD e-leaming handbook. McGraw-Hill.
  • Selim, H. M. (2007). Critical success factors for e-learning acceptance: Confirmatory factor models. Computers & Education, 49(2), 396–413.
  • Soong, M. H. B., Chan, H. C., Boon, C. C., & Loh, K. F. (2001). Critical success factors for online course resources. Computers & Education, 36(2), 101–120.
  • Sridharan, B., Deng, H., & Corbitt, B. (2010). Critical success factors in e‐learning ecosystems: a qualitative study. Journal of Systems and Information Technology, 12(4), 263–288.
  • Strauss, A., & Corbin, J. (1990). Basics of qualitative research: Grounded theory procedures and techniques. Sage Publications.
  • Sun, P.-C., Tsai, R. J., Finger, G., Chen, Y.-Y., & Yeh, D. (2008). What drives a successful e-Learning? An empirical investigation of the critical factors influencing learner satisfaction. Computers & Education, 50(4), 1183–1202.
  • Tai, L. (2008). Corporate e-learning: An inside view of IBM's solutions (1st ed.). Oxford University Press.
  • Volery, T., & Lord, F. D. (2000). Critical success factors in online education. The International Journal of Educational Management, 14(5), 216–223.
  • Waight, C. L., & Stewart, B. L. (2005). Valuing the adult learner in e-learning: part one – a conceptual model for corporate settings. Journal of Workplace Learning, 17(5/6), 337–345.
  • Wong, A., & Daniell, K. S. (2017). Examining the effectiveness of corporate e-Learning in global talent management. International Journal of Advanced Corporate Learning, 10(2), 4–18.
  • Wong, A., & Karin, D. S. (2015). A case study in corporate e-learning. International Journal of Advanced Corporate Learning, 8(1), 52–53.
  • Yamamoto, G. T., & Altun, D. (2020). The coronavirus and the rising of online education. Journal of University Research, 3(1), 25–34.
  • Yıldırım, A., & Şimşek, H. (2018). Sosyal Bilimlerde Nitel Araştırma Yöntemleri, Ankara: Seçkin Yayınları Yin, R. K. (2003). Case study research design and methods (3rd ed.). Sage Publications.

The Role of Educational Factors in the Success of Corporate E-Learning: A Case Study

Year 2023, , 577 - 596, 31.08.2023
https://doi.org/10.18506/anemon.1127801

Abstract

The main purpose of this study is to determine the role of critical success factors in corporate e-learning. The research was designed according to a holistic single case study, one of the qualitative research designs. According to the critical situation sampling, the research sample was determined, and the data were collected through semi-structured interviews with eight senior bank managers. The data were analyzed according to content analysis using the MAXQDA qualitative analysis package program. Analysis results show seven critical success factors for corporate e-learning: staying in the environment and continuity, content quality, compliance with learning goals, accessibility, content attractiveness, interaction, and corporate communication support. According to the analysis findings, staying in the environment and continuity are the most critical success factors in e-learning. This study offers an andrological framework at the institutional level instead of research that focuses on students generally and provides a pedagogical framework for evaluating e-learning success. The research results are essential in revealing the necessity of a macro perspective in evaluating the success of the e-learning ecosystem consisting of individuals, the environment, institutions, education, and technology. This research is also original and essential in contributing to the employees seeing the factors that prevent the benefit they expect from e-learning

References

  • Almaiah, M. A., Khasawneh, A. A., & Althunibat, A. (2020). Exploring the critical challenges and factors influencing the e-learning system usage during the COVID-19 pandemic. Education and Information Technologies, 25, 5261–5280.
  • Anderson, T. (2008). Towards a theory of online learning. In T. Anderson (Ed.), The theory and practice of online learning (2nd ed., pp. 45–74). AU Press.
  • Beinicke, A., & Bipp, T. (2018). Evaluating training outcomes incorporate e-learning and classroom training. Vocations and Learning, 11(3), 501–528.
  • Benigno, V., & Trentin, G. (2000). The evaluation of online courses. Journal of Computer Assisted Learning, 16(3), 259–270.
  • Bhuasiri, W., Xaymoungkhoun, O., Zo, H., Jeung, J., & Ciganek, A. P. (2012). Critical success factors for e-learning in developing countries : A comparative analysis between ICT experts and faculty. Computers & Education, 58(2), 843–855.
  • Bogdan, R. C., & Biklen, S. K. (2007). Qualitative research for education (5th ed.). Pearson Education Inc.
  • Bozarth, J. (2020). Nuts and bolts: How will you meet COVID-19 challenges? https://learningsolutionsmag.com/articles/nuts-and-bolts-how-will-you-meet-covid-19-challenges (accessed 20 October 2020)
  • Comacchio, A., & Scapolan, A. C. (2004). The adoption process of corporate e-learning in Italy. Education + Training, 46(6/7), 315–325.
  • Creswell, John W. (2014). Research design: Qualitative, quantitative and mixed methods approach (4th ed.). Sage Publications.
  • Creswell, John W., & Poth, C. N. (2018). Qualitative inquiry & research design: Choosing among five approaches (4th ed.). Sage Publications.
  • Delahaye, B. L. (2005). Human resource development: Adult learning and knowledge management (2nd ed.). John Wiley & Sons Australia.
  • Denzin, N. K., & Lincoln, Y. S. (1994). Handbook of Qualitative Research. Sage Publications.
  • Derouin, R. E., Fritzsche, B. A., & Eduardo, S. (2005). E-Learning in organizations. Journal of Management, 31(6), 920–940.
  • Govindasamy, T. (2001). Successful implementation of e-learning pedagogical considerations. The Internet and Higher Education, 4(3–4), 287 – 299.
  • Hamburg, H., Lindecke, C., & Thij, H. (2003). Social aspect of e-learning and blended learning methods. 4. European Conference Ecomm-Line, 11–15. Bucharest.
  • Hamid, A. A. (2001). e-Learning: Is it the "e" or the learning that matters? The Internet and Higher Education, 4(3–4), 311–316.
  • Knowles, M. S. (1990). The Adult Learner: A Neglected Species (3rd ed.). Gulf Publishing Company.
  • Knowles, Malcolm S., Holton, E. F., & Swanson, R. A. (2005). The Adult Learner: The definitive classic in adult education and human resource development (6th ed.). Elsevier.
  • Linkedin. (2020). 2020 Workplace Learning Report. https://learning.linkedin.com/resources/workplace-learning-report (accessed 17 September 2020)
  • Macpherson, A., Elliot, M., Harris, I., & Homan, G. (2004). E-learning: reflections and evaluation of corporate programmes. Human Resource Development International, 7(3), 295–313. https://doi.org/10.1080/13678860310001630638
  • McPherson, M., & Nunes, M. B. (2006). Organizational issues for e‐learning: Critical success factors as identified by HE practitioners. International Journal of Educational Management, 20(7), 542–558.
  • Montgomerie, K., Edwards, M., & Thorn, K. (2016). Factors influencing online learning in an organizational context. Journal of Management Development, 35(10), 1313–1322.
  • Paechter, M., Maier, B., & Macher, D. (2010). Students' expectations of and experiences in e-learning: Their relation to learning achievements and course satisfaction. Computers & Education, 54(1), 222–229.
  • Papp, R. (2000). Critical success factors for distance learning. Americas Conference on Information Systems, Long Beach, California, USA
  • Participation Banks Association of Turkey, 2020 III. Term Data Set. (2020). Participation Banks Association of Turkey. http://www.tkbb.org.tr/banka-genel-bilgileri (accessed 11 October 2020)
  • Reynolds, K. T. (2012). Critical success elements for the design and implementation of organisational e-learning. https://eprints.qut.edu.au/60240 (accessed 11 June 2020)
  • Rockart, J. (1979). Chief executives define their own information needs. Harvard Business Review. March/April 1979, 81-92. Rodriguez, B. C. P., & Armellini, A. (2013). Interaction and effectiveness of corporate e-learning programmes. Human Resource Development International, 16(4), 480–489.
  • Rosenberg, M. J. (2001). E-learning : Strategies for delivering knowledge in the digital age. McGraw-Hill Professional.
  • Rossett, A. (2002). The ASTD e-leaming handbook. McGraw-Hill.
  • Selim, H. M. (2007). Critical success factors for e-learning acceptance: Confirmatory factor models. Computers & Education, 49(2), 396–413.
  • Soong, M. H. B., Chan, H. C., Boon, C. C., & Loh, K. F. (2001). Critical success factors for online course resources. Computers & Education, 36(2), 101–120.
  • Sridharan, B., Deng, H., & Corbitt, B. (2010). Critical success factors in e‐learning ecosystems: a qualitative study. Journal of Systems and Information Technology, 12(4), 263–288.
  • Strauss, A., & Corbin, J. (1990). Basics of qualitative research: Grounded theory procedures and techniques. Sage Publications.
  • Sun, P.-C., Tsai, R. J., Finger, G., Chen, Y.-Y., & Yeh, D. (2008). What drives a successful e-Learning? An empirical investigation of the critical factors influencing learner satisfaction. Computers & Education, 50(4), 1183–1202.
  • Tai, L. (2008). Corporate e-learning: An inside view of IBM's solutions (1st ed.). Oxford University Press.
  • Volery, T., & Lord, F. D. (2000). Critical success factors in online education. The International Journal of Educational Management, 14(5), 216–223.
  • Waight, C. L., & Stewart, B. L. (2005). Valuing the adult learner in e-learning: part one – a conceptual model for corporate settings. Journal of Workplace Learning, 17(5/6), 337–345.
  • Wong, A., & Daniell, K. S. (2017). Examining the effectiveness of corporate e-Learning in global talent management. International Journal of Advanced Corporate Learning, 10(2), 4–18.
  • Wong, A., & Karin, D. S. (2015). A case study in corporate e-learning. International Journal of Advanced Corporate Learning, 8(1), 52–53.
  • Yamamoto, G. T., & Altun, D. (2020). The coronavirus and the rising of online education. Journal of University Research, 3(1), 25–34.
  • Yıldırım, A., & Şimşek, H. (2018). Sosyal Bilimlerde Nitel Araştırma Yöntemleri, Ankara: Seçkin Yayınları Yin, R. K. (2003). Case study research design and methods (3rd ed.). Sage Publications.
There are 41 citations in total.

Details

Primary Language English
Subjects Administrative Law
Journal Section Research Article
Authors

Selçuk Nam 0000-0002-0845-1362

Hasan Tutar 0000-0001-8383-1464

Early Pub Date August 31, 2023
Publication Date August 31, 2023
Acceptance Date August 31, 2023
Published in Issue Year 2023

Cite

APA Nam, S., & Tutar, H. (2023). The Role of Educational Factors in the Success of Corporate E-Learning: A Case Study. Anemon Muş Alparslan Üniversitesi Sosyal Bilimler Dergisi, 11(2), 577-596. https://doi.org/10.18506/anemon.1127801

Anemon Muş Alparslan Üniversitesi Sosyal Bilimler Dergisi Creative Commons Atıf-GayriTicari 4.0 Uluslararası Lisansı (CC BY NC) ile lisanslanmıştır.