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İNŞAAT SEKTÖRÜNDE İLETİŞİM TÜRLERİ VE İLETİŞİM KAYNAKLI SORUNLAR: KÜTAHYA ÖRNEĞİ

Year 2022, Volume: 4 Issue: 2, 129 - 150, 31.12.2022
https://doi.org/10.57165/artgrid.1149129

Abstract

İletişim, bilgi ve anlayışın bir bireyden diğerine/diğerlerine aktarılması ve karşılıklı olarak anlaşılması süreci olarak tanımlanabilmektedir. Bütün iş alanları için olduğu gibi, yapım sektörü içinde başarılı olmanın en önde gelen koşullarından birinin etkili ve verimli bir iletişim sistemi kurulması olduğu ifade edilebilir. Bu çerçevede, yapı projeleri üretim sürecine uzmanlık alanı çok farklı ve çok sayıda paydaş dahil olmakta, projenin başarısı da bütün paydaşların uyumlu bir biçimde çalışmasına bağlı olmaktadır. Bu sürece etkili ve verimli bir iletişim sisteminin dahil olması her türlü yapı projesi için oldukça büyük önem taşımakta, paydaşların eşgüdümünü ve uyumlu bir biçimde çalışmasını kolaylaştırmaktadır. Araştırma kapsamında, iletişim düzeyinin büyük ölçekli projelerde kaçınılmaz olarak daha yüksek olacağı öngörülerek, küçük bir kentte küçük ölçekli projeler için iletişim düzeyinin belirlenmesi hedeflenmiştir. Araştırma süreci, daha çok küçük ölçekli projelerin yapıldığı küçük bir kent olan Kütahya’da yürütülmüştür. Veri toplama süreci, üç konut projesinin paydaşları arasında görüşme, gözlem ve anket yardımıyla tamamlanmıştır. Bu çalışma kapsamında inşaat sektöründe kullanılan iletişim araçları, inşaat ekibinin inşaat işinin çeşitli aşamalarında iletişime katkısı ve iletişim araçlarının inşaat proje performansı üzerindeki etkinliği değerlendirilmiştir. Elde edilen sonuçlara göre, temel iletişim konusu proje brifingi olup, paydaşlar arasında her düzeyde yoğun iletişim yürütüldüğü, özellikle plan yapmak için iletişim kurdukları ve yüz yüze toplantıları iletişim konusu olarak tercih ettikleri görülmektedir.

References

  • Akat, İ., Budak, G., Budak, G. (2002). İşletme Yönetimi. Fakülteler Kitabevi Barış Yayınları, İzmir.
  • Amade, B., (2017). The impact of social media in achieving effective communication in construction project delivery. European Project Management Journal, 7 (1), 24-35.
  • Ataman, G. (2002). İşletme Yönetimi, Temel Kavramlar ve Yeni Yaklaşımlar. Türkmen Kitabevi, İstanbul.
  • Chi, S., Moon, S., Kim D. Y. (2021). Internal communication effectiveness model for construction companies: A Case study of the Korean construction industry. KSCE Journal of Civil Engineering, 25 (12), 4520-4534. DOI:10.1007/s12205-021-0483-1
  • Cole, R. J., (2000). Building environmental assessment methods: assessing construction practices. Construction Management and Economics, 18 (8), 949–957.
  • Dai, F., Olorunfemi, A., Peng, W., Cao, D., Luo, X. (2021). Can mixed reality enhance safety communication on construction sites? An industry perspective. Safety Science, 133 (1), 105009. DOI: 10.1016/j.ssci.2020.105009.
  • Dainty, A., Moore, D., Murray, M. (2006). Communication in Construction: Theory and Practice. Taylor and Francis, England.
  • Ejohwomu, O. A., Oshodi, O. S., Lam, K. C. (2017). Nigeria’s construction industry: barriers to effective communication. Engineering, Construction and Architectural Management, 24 (4), 2017, 652-667. DOI 10.1108/ECAM-01-2016-0003
  • Erdoğan, İ. (1994). İşletmelerde Davranış. Beta Basım Yayım Dağıtım, İstanbul.
  • Eren, E. (1991). Yönetim ve organizasyon. Alfa Basım Yayım Dağıtım, İstanbul.
  • Gamil, Y., Rahman, I. A. (2017). Identification of causes and effects of poor communication in construction industry: A theoretical review. Emerging Science Journal, 1 (4), 239- 247. DOI: 10.28991/ijse-01121
  • Güney, S. (2001). Bireyler arası iletişim. İçinde: Yönetim ve Organizasyon, Güney S. (ed.), Nobel Yayın Dağıtım, İstanbul.
  • Handford, M. (2007). Communication in the construction industry. In: The Roudledge Handbook of Language and Professional Communication. Bahatia, V., ve Bremmer, S. (eds.), Roudledge, London & New York, UK & USA, 363-381.
  • Harikrishnan A., Abdallah A. S., Ayer S. K., Asmar M. E., Tang P. (2021). Feasibility of augmented reality technology for communication in the construction industry. Advanced Engineering Informatics, 50 (October), 101363. DOI: 10.1016/j.aei.2021.101363
  • Hassan, H., Taib, N., Rahman Z. A. (2018). Virtual Design and Construction: a new communication in construction industry. Proceedings of the 2nd International Conference on Digital Signal Processing, 110-113. DOI:10.1145/3193025.3193062
  • Ivancevich, J. M., Konopaske, R., Matteson, M. T. (2005). Organizational Behavior and Management. Mc-Grawhill Irwin, New York.
  • Khoury, K. B. (2019). Effective communication processes for building, design, construction, and management. Buildings, 9 (5), 112. DOI:10.3390/buildings9050112
  • Klinc, R., Turk, Z., Dolen, M. (2016). A service-oriented framework for interpersonal communication in architecture, engineering, and construction. Technical Gazette, 23 (6), 1855-1862. DOI: 10.17559/TV-20150113111545
  • Kwofie, T. E., Aigbavboa, C., Baiden-Amissah A. (2020). Ontology of the communication performance prospects of Building Information Modelling adoption among project teams in construction project delivery. Journal of Construction in Developing Countries, 25 (1), 21–43. DOI: 10.21315/jcdc2020.25.1.2
  • Leje, M. I., Kasimu, M. A., Kolawole, A. F. (2019). Impacts of effective communication towards performance of construction organization. Path of Science, 5 (8), 3001-3008.
  • Malik, S., Taqi M., Martins J. M., Mata, M. N., Pereira J. M., Abreu A. (2021). Exploring the relationship between communication and success of construction projects: The mediating role of conflict. Sustainability, 13 (8), 4513. DOI: 10.3390/su13084513
  • Martin, H., Lewis, T. M., Fifi, J. (2014). Centralized versus decentralized construction project structure - Easing communication difficulties. International Journal of Construction Management, 14 (3), 156-170. DOI: 10.1080/15623599.2014.922726
  • McShane, S. L., Von Glinow M. A. (2010). Organizational Behavior. Mc-Grawhill Irwin, New York.
  • Nielsen, Y., Erdogan B. (2007). Level of visualization support for project communication in the Turkish construction industry: A quality function deployment approach. Canadian Journal of Civil Engineering, 34 (1), 19-36. DOI: :10.1139/L06-147
  • O’Brien, M., Al-Soufi, A. (1994). A survey of data communications in the UK construction industry. Construction Management and Economics, 12 (5), 457-465.
  • Olanrewaju, A., Tan, S. Y., Kwan, L. F. (2017). Roles of communication on performance of the construction sector. Procedia Engineering, 196, 763-770. DOI: 10.1016/j.proeng.2017.08.005
  • Otter, A. d. Emmit, S. (2007). Exploring effectiveness of team communication, Balancing synchronous and asynchronous communication in design teams. Engineering, Construction and Architectural Management, 14 (5), 408-419. DOI: 10.1108/09699980710780728
  • Radziszewska-Zielina, E., Śladowski, G., Kania, E., Sroka, B., Szewczyk B. (2019). Managing information flow in self-organizing networks of communication between construction project participants. Archieves of Civil Engineering, 65 (2), 133-148. DOI: 10.2478/ace-2019-0024.
  • Rimmington, A., Dickens, G., Pasquire, C. (2015). Impact of information and communication technology (ICT) on construction projects. Organization, Technology and Management in Construction - an International Journal, 7(3), 1367-1382. DOI: 10.5592/otmcj.2015.3.4
  • Robbins, S. P., Judge, T. A., (2012). Örgütsel Davranış. Nobel Akademik Yayıncılık Eğitim ve Danışmanlık, İstanbul, Türkiye, 340-372.
  • Setiawan, A. F., Hansen, S., Fujiono, A. (2021). Measuring the influence of communication planning towards construction project performance. Civil and Environmental Engineering, 17 (1), 58-65. DOI: 10.2478/cee-2021-0007
  • Suleiman, A. (2022). Causes and effects of poor communication in the construction industry in the MENA region. Journal of Civil Engineering and Management, 28 (5), 365–376. DOI:10.3846/jcem.2022.16728
  • Tai, S., Wang, Y., Anumba, C.J. (2009). A survey on communications in large-scale construction projects in China. Engineering, Construction and Architectural Management, 16(2), 136-149. DOI: 10.1108/09699980910938019
  • Tijhuis, W., Fellows, R. (2012). Culture in International Construction. Routledge, Londra, İngiltere.
  • Trach, R., Bushuyev, S. (2020). Analysis communication network of construction project participants. Scientific Review – Engineering and Environmental Sciences, 29 (3), 388–396. DOI: 10.22630/PNIKS.2020.29.3.33
  • Walker, A. (2011). Organizational Behavior in Construction. Wiley-Blackwell, İngiltere.
  • Zhong, Y., Low, S. P. (2009). Managing crisis response communication in construction projects – from a complexity perspective. Disaster Prevention and Management, 18 (3), 270-282. DOI 10.1108/09653560910965637
  • Zulch, B. (2016). A proposed model for construction project management communication in the South African construction industry. Acta Structilia, 23(1), 1-35. DOI: 10.18820/24150487/as23i1.1

COMMUNUCATION TYPES AND COMMUNICATION PROBLEMS IN THE CONSTRUCTION INDUSTRY: KÜTAHYA EXAMPLE

Year 2022, Volume: 4 Issue: 2, 129 - 150, 31.12.2022
https://doi.org/10.57165/artgrid.1149129

Abstract

Communication can be defined as the process of transferring knowledge from one individual to another and mutual understanding. As in all business areas, it can be stated that one of the most important conditions for success in the construction industry is the establishment of an effective and efficient communication system. In this framework, many stakeholders from different areas of expertise are involved in the production process of construction projects, and the success of the project depends on the harmonious work of all stakeholders. The inclusion of an effective and efficient communication system in this process is of great importance for any building project, facilitating the coordination and harmonious work of stakeholders. Within the scope of the research, it is aimed to determine the level of communication for small-scale projects in a small city, with the prediction that the level of communication will inevitably be higher in large-scale projects. The research was conducted in Kütahya, which is a small city where mostly small-scale projects are carried. The data collection process was completed with the help of interviews, observations, and questionnaires among the stakeholders of three housing projects. Within the scope of this study, the communication tools used in the construction industry, the contribution of the construction team to communication at various stages of the construction work, and the effectiveness of the communication tools on the construction project performance were evaluated. According to the results obtained, the main communication subject is the project briefing, and they prefer face-to-face meetings as communication subjects, where intensive communication is carried out between the stakeholders at all levels, especially for making plans.

References

  • Akat, İ., Budak, G., Budak, G. (2002). İşletme Yönetimi. Fakülteler Kitabevi Barış Yayınları, İzmir.
  • Amade, B., (2017). The impact of social media in achieving effective communication in construction project delivery. European Project Management Journal, 7 (1), 24-35.
  • Ataman, G. (2002). İşletme Yönetimi, Temel Kavramlar ve Yeni Yaklaşımlar. Türkmen Kitabevi, İstanbul.
  • Chi, S., Moon, S., Kim D. Y. (2021). Internal communication effectiveness model for construction companies: A Case study of the Korean construction industry. KSCE Journal of Civil Engineering, 25 (12), 4520-4534. DOI:10.1007/s12205-021-0483-1
  • Cole, R. J., (2000). Building environmental assessment methods: assessing construction practices. Construction Management and Economics, 18 (8), 949–957.
  • Dai, F., Olorunfemi, A., Peng, W., Cao, D., Luo, X. (2021). Can mixed reality enhance safety communication on construction sites? An industry perspective. Safety Science, 133 (1), 105009. DOI: 10.1016/j.ssci.2020.105009.
  • Dainty, A., Moore, D., Murray, M. (2006). Communication in Construction: Theory and Practice. Taylor and Francis, England.
  • Ejohwomu, O. A., Oshodi, O. S., Lam, K. C. (2017). Nigeria’s construction industry: barriers to effective communication. Engineering, Construction and Architectural Management, 24 (4), 2017, 652-667. DOI 10.1108/ECAM-01-2016-0003
  • Erdoğan, İ. (1994). İşletmelerde Davranış. Beta Basım Yayım Dağıtım, İstanbul.
  • Eren, E. (1991). Yönetim ve organizasyon. Alfa Basım Yayım Dağıtım, İstanbul.
  • Gamil, Y., Rahman, I. A. (2017). Identification of causes and effects of poor communication in construction industry: A theoretical review. Emerging Science Journal, 1 (4), 239- 247. DOI: 10.28991/ijse-01121
  • Güney, S. (2001). Bireyler arası iletişim. İçinde: Yönetim ve Organizasyon, Güney S. (ed.), Nobel Yayın Dağıtım, İstanbul.
  • Handford, M. (2007). Communication in the construction industry. In: The Roudledge Handbook of Language and Professional Communication. Bahatia, V., ve Bremmer, S. (eds.), Roudledge, London & New York, UK & USA, 363-381.
  • Harikrishnan A., Abdallah A. S., Ayer S. K., Asmar M. E., Tang P. (2021). Feasibility of augmented reality technology for communication in the construction industry. Advanced Engineering Informatics, 50 (October), 101363. DOI: 10.1016/j.aei.2021.101363
  • Hassan, H., Taib, N., Rahman Z. A. (2018). Virtual Design and Construction: a new communication in construction industry. Proceedings of the 2nd International Conference on Digital Signal Processing, 110-113. DOI:10.1145/3193025.3193062
  • Ivancevich, J. M., Konopaske, R., Matteson, M. T. (2005). Organizational Behavior and Management. Mc-Grawhill Irwin, New York.
  • Khoury, K. B. (2019). Effective communication processes for building, design, construction, and management. Buildings, 9 (5), 112. DOI:10.3390/buildings9050112
  • Klinc, R., Turk, Z., Dolen, M. (2016). A service-oriented framework for interpersonal communication in architecture, engineering, and construction. Technical Gazette, 23 (6), 1855-1862. DOI: 10.17559/TV-20150113111545
  • Kwofie, T. E., Aigbavboa, C., Baiden-Amissah A. (2020). Ontology of the communication performance prospects of Building Information Modelling adoption among project teams in construction project delivery. Journal of Construction in Developing Countries, 25 (1), 21–43. DOI: 10.21315/jcdc2020.25.1.2
  • Leje, M. I., Kasimu, M. A., Kolawole, A. F. (2019). Impacts of effective communication towards performance of construction organization. Path of Science, 5 (8), 3001-3008.
  • Malik, S., Taqi M., Martins J. M., Mata, M. N., Pereira J. M., Abreu A. (2021). Exploring the relationship between communication and success of construction projects: The mediating role of conflict. Sustainability, 13 (8), 4513. DOI: 10.3390/su13084513
  • Martin, H., Lewis, T. M., Fifi, J. (2014). Centralized versus decentralized construction project structure - Easing communication difficulties. International Journal of Construction Management, 14 (3), 156-170. DOI: 10.1080/15623599.2014.922726
  • McShane, S. L., Von Glinow M. A. (2010). Organizational Behavior. Mc-Grawhill Irwin, New York.
  • Nielsen, Y., Erdogan B. (2007). Level of visualization support for project communication in the Turkish construction industry: A quality function deployment approach. Canadian Journal of Civil Engineering, 34 (1), 19-36. DOI: :10.1139/L06-147
  • O’Brien, M., Al-Soufi, A. (1994). A survey of data communications in the UK construction industry. Construction Management and Economics, 12 (5), 457-465.
  • Olanrewaju, A., Tan, S. Y., Kwan, L. F. (2017). Roles of communication on performance of the construction sector. Procedia Engineering, 196, 763-770. DOI: 10.1016/j.proeng.2017.08.005
  • Otter, A. d. Emmit, S. (2007). Exploring effectiveness of team communication, Balancing synchronous and asynchronous communication in design teams. Engineering, Construction and Architectural Management, 14 (5), 408-419. DOI: 10.1108/09699980710780728
  • Radziszewska-Zielina, E., Śladowski, G., Kania, E., Sroka, B., Szewczyk B. (2019). Managing information flow in self-organizing networks of communication between construction project participants. Archieves of Civil Engineering, 65 (2), 133-148. DOI: 10.2478/ace-2019-0024.
  • Rimmington, A., Dickens, G., Pasquire, C. (2015). Impact of information and communication technology (ICT) on construction projects. Organization, Technology and Management in Construction - an International Journal, 7(3), 1367-1382. DOI: 10.5592/otmcj.2015.3.4
  • Robbins, S. P., Judge, T. A., (2012). Örgütsel Davranış. Nobel Akademik Yayıncılık Eğitim ve Danışmanlık, İstanbul, Türkiye, 340-372.
  • Setiawan, A. F., Hansen, S., Fujiono, A. (2021). Measuring the influence of communication planning towards construction project performance. Civil and Environmental Engineering, 17 (1), 58-65. DOI: 10.2478/cee-2021-0007
  • Suleiman, A. (2022). Causes and effects of poor communication in the construction industry in the MENA region. Journal of Civil Engineering and Management, 28 (5), 365–376. DOI:10.3846/jcem.2022.16728
  • Tai, S., Wang, Y., Anumba, C.J. (2009). A survey on communications in large-scale construction projects in China. Engineering, Construction and Architectural Management, 16(2), 136-149. DOI: 10.1108/09699980910938019
  • Tijhuis, W., Fellows, R. (2012). Culture in International Construction. Routledge, Londra, İngiltere.
  • Trach, R., Bushuyev, S. (2020). Analysis communication network of construction project participants. Scientific Review – Engineering and Environmental Sciences, 29 (3), 388–396. DOI: 10.22630/PNIKS.2020.29.3.33
  • Walker, A. (2011). Organizational Behavior in Construction. Wiley-Blackwell, İngiltere.
  • Zhong, Y., Low, S. P. (2009). Managing crisis response communication in construction projects – from a complexity perspective. Disaster Prevention and Management, 18 (3), 270-282. DOI 10.1108/09653560910965637
  • Zulch, B. (2016). A proposed model for construction project management communication in the South African construction industry. Acta Structilia, 23(1), 1-35. DOI: 10.18820/24150487/as23i1.1
There are 38 citations in total.

Details

Primary Language Turkish
Subjects Architectural Design
Journal Section Articles
Authors

İkbal Alsaç This is me 0000-0003-3452-2520

Esin Kasapoğlu 0000-0002-0530-1422

Publication Date December 31, 2022
Published in Issue Year 2022 Volume: 4 Issue: 2

Cite

APA Alsaç, İ., & Kasapoğlu, E. (2022). İNŞAAT SEKTÖRÜNDE İLETİŞİM TÜRLERİ VE İLETİŞİM KAYNAKLI SORUNLAR: KÜTAHYA ÖRNEĞİ. ArtGRID - Journal of Architecture Engineering and Fine Arts, 4(2), 129-150. https://doi.org/10.57165/artgrid.1149129