AN INVESTIGATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT IN FURNITURE STORES

Volume: 5 Number: 2 March 19, 2011
  • İlker Akyüz
Artvin Coruh University Journal of Forestry Faculty Cover
Artvin Coruh University Journal of Forestry Faculty
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AN INVESTIGATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT IN FURNITURE STORES

Abstract

The most valuable thing for corporations is customers in today’s competitive environment. The evaluation obtained with suitable methodology is important vitally in the success of customer relationship management systems applied for the continuous customer satisfaction and devotion. Continuous customer
satisfaction, development of communication skills with customers, caring with customers’ desires and compliments before and after sale just in sale time, development of the quality of services being offered to the customers is dependent on the determining customer problems closely and giving customer focused services. In this study, it was tried to reveal the customer  relationship management, communication with
customer, customer focused sale offered before, after and just in sale time in some furniture stores located in Trabzon. It was found that the furniture stores in Trabzon have been generally trying to give customer focused sale services

Keywords

Details

Primary Language

English

Subjects

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Journal Section

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Authors

İlker Akyüz This is me

Publication Date

March 19, 2011

Submission Date

March 19, 2011

Acceptance Date

-

Published in Issue

Year 2004 Volume: 5 Number: 2

IZ

https://izlik.org/JA49LL58JD

Cite

RIS / Bibtex
APA
Akyüz, İ. (2011). AN INVESTIGATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT IN FURNITURE STORES. Artvin Çoruh Üniversitesi Orman Fakültesi Dergisi, 5(2), 113-123. https://izlik.org/JA49LL58JD
AMA
1.Akyüz İ. AN INVESTIGATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT IN FURNITURE STORES. ACUJFF. 2011;5(2):113-123. https://izlik.org/JA49LL58JD
Chicago
Akyüz, İlker. 2011. “AN INVESTIGATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT IN FURNITURE STORES”. Artvin Çoruh Üniversitesi Orman Fakültesi Dergisi 5 (2): 113-23. https://izlik.org/JA49LL58JD.
EndNote
Akyüz İ (March 1, 2011) AN INVESTIGATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT IN FURNITURE STORES. Artvin Çoruh Üniversitesi Orman Fakültesi Dergisi 5 2 113–123.
IEEE
[1]İ. Akyüz, “AN INVESTIGATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT IN FURNITURE STORES”, ACUJFF, vol. 5, no. 2, pp. 113–123, Mar. 2011, [Online]. Available: https://izlik.org/JA49LL58JD
ISNAD
Akyüz, İlker. “AN INVESTIGATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT IN FURNITURE STORES”. Artvin Çoruh Üniversitesi Orman Fakültesi Dergisi 5/2 (March 1, 2011): 113-123. https://izlik.org/JA49LL58JD.
JAMA
1.Akyüz İ. AN INVESTIGATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT IN FURNITURE STORES. ACUJFF. 2011;5:113–123.
MLA
Akyüz, İlker. “AN INVESTIGATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT IN FURNITURE STORES”. Artvin Çoruh Üniversitesi Orman Fakültesi Dergisi, vol. 5, no. 2, Mar. 2011, pp. 113-2, https://izlik.org/JA49LL58JD.
Vancouver
1.İlker Akyüz. AN INVESTIGATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT IN FURNITURE STORES. ACUJFF [Internet]. 2011 Mar. 1;5(2):113-2. Available from: https://izlik.org/JA49LL58JD
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Artvin Coruh University Journal of Forestry Faculty is licensed under a Creative Commons Attribution 4.0 International License.