AN INVESTIGATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT IN FURNITURE STORES

Cilt: 5 Sayı: 2 19 Mart 2011
  • İlker Akyüz
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Artvin Çoruh Üniversitesi Orman Fakültesi Dergisi
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AN INVESTIGATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT IN FURNITURE STORES

Öz

The most valuable thing for corporations is customers in today’s competitive environment. The evaluation obtained with suitable methodology is important vitally in the success of customer relationship management systems applied for the continuous customer satisfaction and devotion. Continuous customer
satisfaction, development of communication skills with customers, caring with customers’ desires and compliments before and after sale just in sale time, development of the quality of services being offered to the customers is dependent on the determining customer problems closely and giving customer focused services. In this study, it was tried to reveal the customer  relationship management, communication with
customer, customer focused sale offered before, after and just in sale time in some furniture stores located in Trabzon. It was found that the furniture stores in Trabzon have been generally trying to give customer focused sale services

Anahtar Kelimeler

Ayrıntılar

Birincil Dil

İngilizce

Konular

-

Bölüm

-

Yazarlar

İlker Akyüz Bu kişi benim

Yayımlanma Tarihi

19 Mart 2011

Gönderilme Tarihi

19 Mart 2011

Kabul Tarihi

-

Yayımlandığı Sayı

Yıl 2004 Cilt: 5 Sayı: 2

IZ

https://izlik.org/JA49LL58JD

Kaynak Göster

RIS / Bibtex
APA
Akyüz, İ. (2011). AN INVESTIGATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT IN FURNITURE STORES. Artvin Çoruh Üniversitesi Orman Fakültesi Dergisi, 5(2), 113-123. https://izlik.org/JA49LL58JD
AMA
1.Akyüz İ. AN INVESTIGATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT IN FURNITURE STORES. AÇÜOFD. 2011;5(2):113-123. https://izlik.org/JA49LL58JD
Chicago
Akyüz, İlker. 2011. “AN INVESTIGATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT IN FURNITURE STORES”. Artvin Çoruh Üniversitesi Orman Fakültesi Dergisi 5 (2): 113-23. https://izlik.org/JA49LL58JD.
EndNote
Akyüz İ (01 Mart 2011) AN INVESTIGATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT IN FURNITURE STORES. Artvin Çoruh Üniversitesi Orman Fakültesi Dergisi 5 2 113–123.
IEEE
[1]İ. Akyüz, “AN INVESTIGATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT IN FURNITURE STORES”, AÇÜOFD, c. 5, sy 2, ss. 113–123, Mar. 2011, [çevrimiçi]. Erişim adresi: https://izlik.org/JA49LL58JD
ISNAD
Akyüz, İlker. “AN INVESTIGATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT IN FURNITURE STORES”. Artvin Çoruh Üniversitesi Orman Fakültesi Dergisi 5/2 (01 Mart 2011): 113-123. https://izlik.org/JA49LL58JD.
JAMA
1.Akyüz İ. AN INVESTIGATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT IN FURNITURE STORES. AÇÜOFD. 2011;5:113–123.
MLA
Akyüz, İlker. “AN INVESTIGATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT IN FURNITURE STORES”. Artvin Çoruh Üniversitesi Orman Fakültesi Dergisi, c. 5, sy 2, Mart 2011, ss. 113-2, https://izlik.org/JA49LL58JD.
Vancouver
1.İlker Akyüz. AN INVESTIGATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT IN FURNITURE STORES. AÇÜOFD [Internet]. 01 Mart 2011;5(2):113-2. Erişim adresi: https://izlik.org/JA49LL58JD
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