ÖRGÜTSEL YENİLİKÇİLİK İLE İŞ MÜKEMMELLİĞİ ARASINDAKİ İLİŞKİNİN İNCELENMESİ: ÖZEL HASTANELER ÜZERİNDE BİR ARAŞTIRMA

Öz

Hastanelerin faaliyet sonuçlarının değerlendirilmesi ve hedeflenen çıktılara ulaşılıp ulaşılmadığının belirlenmesi hastane yöneticilerinin önemle üzerinde durduğu konular arasında yer almaktadır. Sıfır hatanın önemine vurgu yapılan sağlık sektöründe yer alan hastanelerin faaliyetlerini iş mükemmelliğini göz önünde bulundurarak gerçekleştirmeleri önemlidir. İş mükemmelliği yarının dünyasında neler olacağını bugünden görebilmek ve gerekli önlemleri alabilmekle mümkün olmaktadır. Sağlık sektöründeki yenilikler ve gelişmeler insan yaşamını ve yaşam kalitesini doğrudan etkilemektedir. Bu nedenle hastaneler için yeniliği benimsemiş ve kurumsallaştırmış örgüt olmak oldukça önem arz etmektedir. Buradan hareketle tasarlanan araştırmanın amacı hastanelerde örgütsel yenilikçilik ile iş mükemmelliği arasındaki ilişkiyi ortaya koymaktır. Araştırma kesitsel tipte ve tanımlayıcı bir çalışmadır. Araştırma verileri özel hastanede görev yapan 450 sağlık çalışanına yüz yüze anket yöntemi kullanılarak toplanmıştır. Araştırmada uygulanan pearson korelasyon analizine göre örgütsel yenilikçilik ile iş mükemmelliği arasında orta düzeyde, pozitif yönde ve anlamlı ilişki olduğu tespit edilmiştir (r=0.674; p<0.05). Ayrıca örgütsel yenilikçiliğin tüm alt boyutlarının (ürün yenilikçiliği, süreç yenilikçiliği, davranışsal yenilikçilik, pazar yenilikçiliği ve stratejik yenilikçilik) iç ve dış müşteri memnuniyeti ile ilişkili olduğu saptanmıştır (p<0.05). Hastanelerin iş süreçlerinden stratejilerine ve hizmet sunumuna kadar pek çok alanda yaptıkları yenilikler, hasta beklentilerine cevap vermelerini sağlamaktadır. Bu sayede hastaneler hasta memnuniyetini artırarak iş mükemmelliği yolunda önemli mesafe kat edebilecektir.

Anahtar Kelimeler

• Örgütsel Yenilikçilik
• İş Mükemmelliği
• Hastaneler
• Sağlık Sektörü
• Toplam Kalite Yönetimi

INVESTIGATION OF THE CORRELATION BETWEEN ORGANIZATIONAL INNOVATION AND BUSINESS EXCELLENCE: A RESEARCH ON PRIVATE HOSPITALS

Abstract

Evaluating the activity results of hospitals and determining whether the targeted outputs have been achieved are among the issues that hospital administrators emphasize. It is important that hospitals in the health sector, where the importance of zero error is emphasized, carry out their activities by considering business excellence. Business excellence is possible by being able to see what will happen in the world of tomorrow and taking the necessary precautions. Innovations and developments in the health sector directly affect human life and quality of life. For this reason, organizational innovation is important for hospitals. With this background, the aim of the research is to reveal the relationship between organizational innovation and business excellence in hospitals. The research is a cross-sectional and descriptive study. Data were collected by using face-to-face survey method on 450 healthcare workers working in private hospitals. According to the results of the pearson correlation analysis, it was determined that there is a moderate, positive and significant correlation between organizational innovativeness and business excellence (r=0.674; p<0.05). In addition, all factors of organizational innovation (product, process, behavioral, market and strategic innovation) were found to be related to internal and external customer satisfaction (p<0.05). Innovations made by hospitals in many areas such as business processes, strategies and service delivery enable them to keep up with patient expectations. In this way, hospitals can make significant progress towards business excellence by increasing patient satisfaction.

Keywords

• Organizational Innovativeness
• Business Excellence
• Hospitals
• Health Sector
• Total Quality Management

References

1. Abu Salim, T., Sundarakani, B. and Lasrado, F. (2019). “The Relationship Between TQM Practices And Organisational Innovation Outcomes: Moderating And Mediating The Role Of Slack.” The TQM Journal, 31(6): 874-907.
2. Akkus, A. (2019). “Developing A Scale To Measure Students’ Attitudes Toward Science.” International Journal of Assessment Tools in Education, 6(4): 706–720. https://dx.doi.org/10.21449/ijate.548516
3. Alrubaiee, L., Alzubi, H. M., Hanandeh, R. E. and Al Ali, R. (2015). “Investigating The Relationship Between Knowledge Management Processes and Organizational Performance The Mediating Effect of Organizational Innovation.” International Review of Management and Business Research, 4(4): 989-1009.
4. Aminbeidokhti, A., Jamshidi, L. and Mohammadi Hoseini, A. (2016). “The Effect Of The Total Quality Management on Organizational Innovation in Higher Education Mediated By Organizational Learning.” Studies in Higher Education, 41(7): 1153-1166.
5. Antunes, M. G., Quirós, J. T. and Justino, M. D. R. F. (2017). “The Relationship Between Innovation And Total Quality Management And The Innovation Effects On Organizational Performance.” International Journal of Quality & Reliability Management, 34(9): 1474-1492.
6. Aslan, M. and Yaman, F. (2021). “The Effect of Quality, Innovation, Participation and Cooperation As Corporate Values on The Employee's Job Performance in The Context of Person-Organization Harmony: A Research in The Hospitality Sector.” Journal of Business Research-Turk, 13(1): 892-903. https://doi.org/10.20491/isarder.2021.1172
7. Atalic, H. (2019). Analysing of Business Scorecard and Business Excellence Measuring Instruments in Terms of Socio-Demographic Variables in The Delivery of Healthcare Services. PhD Thesis, Mehmet Akif Ersoy University, Institute of Social Sciences, Burdur.
8. Atalic, H. and Cicek, H. (2021). “Total Quality Management Practices in Health Care Organizations: Perception of Health Care Providers.” European Journal of Public Health Studies, 4(2): 76-97. http://dx.doi.org/10.46827/ejphs.v4i2.100

9. Avci, U. (2009). “The Effect of Learning Orientation in Firm Innovativeness: An Investigation in The Marble Industry in Mugla.” ZKU Journal of Social Sciences, 5(10): 121–138.
10. Avlonitis, G. J., Kouremenos, A. and Tzokas, N. (1994). “Assessing The Innovativeness of Organizations and its Antecedents: Project Innovstrat.” European Journal of Marketing, 28(11): 5-28.
11. Aykanat, Z. and Yildiz, T. (2016). “A Research on Relationship Between Charismatic Leadership and Organizational Innovation.” Journal of Entrepreneurship and Development, 11(2): 198-228.
12. Birinci, M. (2018). “An assessment on The Importance of Social Services Organizations and Innovative Approaches.” Journal of Social Work, 2(2): 43-62.
13. Buyukozturk, S. (2007). Manual of Data Analysis for Social Sciences. Ankara: Pegem Publishing.
14. Caliskan, M. (2017). An Application on The Relationship Between Transformational Leadership and Organizational Innovativeness. Master Thesis, Ardahan University, Institute of Social Sciences, Ardahan.
15. Capik, C. (2014). “Use of Confirmatory Factor Analysis in Validity and Reliability Studies.” Journal of Anatolia Nursing and Health Sciences, 17: 196-205.
16. Danneels, E. and Kleinschmidt, E. J. (2001). “Product Innovativeness From The Firm’s Perspective: Its Dimensions and Their Relation with Product Selection and Performance.” The Journal of Product Innovation Management, 18(6): 357-73.
17. Drucker, P. F. (2014). Management Challenges for The 21st Century. Trans., Irfan Bahcivangil and Gulenay Gorbon. Istanbul: Epsilon Publishing.
18. Grant, R. M. (2008). “The Future of Management: Where Is Gary Hamel Leading Us?” Long Range Planning, 41(5): 469-482.
19. Guvener, H. “Intermediatıon Role of Work Engagement in The Effect of Innovative Leadershıp and Management Capability on Hospital Performance in Health Services.” International Journal of Management Economics and Business, 19(2): 371-394.
20. Henard, D. H. and Szymanski, D. M. (2001). “Why Some New Products Are More Successful Than Others.” Journal of Marketing Research, 38(3): 362-75.
21. Kalmuk, G. and Acar, A.Z. (2018). “Mediating Variable Effect of Entrepreneurship in Relation Between Innovation and Performance in Private Hospitals.” Hacettepe Journal of Health Administration, 21(4): 655-673.
22. Kanji, G. K. (2002). Measuring Business Excellence. Taylor & Francis e-Library.
23. Kanji, G. K. and Moura, S. P. (2003). “Sustaining Healthcare Excellence Through Performance Measurement.” Total Quality Management and Business Excellence, 14(3): 269-289.
24. Karaca, G. and Marsap, A. (2021). “The Effect of Strategic Orientations and Innovation on Business Performance and A Research.”. Muhakeme Journal, 4(1): 28-45.
25. Kazak, C. F. Z. (2010). “Psychometric Properties of The Turkish Version of The Situational Motivation Scale–SIMS.” Turkey Clinics Journal of Sport Sciences, 2(2): 86-94.
26. Kendir, V., Sinsoysal, B., Orcanli, K. and Boztoprak, H. (2019). “Mediating Role of Organizational Learning in The Relation Between Organizational Culture and Organizational Innovativeness.”, KAUJEASF, 10(20): 881-908. https://doi.org/10.36543/kauiibfd.2019.037
27. Khalfallah, M., Ben Salem, A., Zorgati, H. and Lakhal, L. (2022). “Innovation Mediating Relationship Between TQM And Performance: Cases Of Industrial Certified Companies.” The TQM Journal, 34(3): 552-575.
28. Lee, V. H., Ooi, K. B., Tan, B. I. and Chong, A. Y. L. (2010). “A Structural Analysis Of The Relationship Between TQM Practices And Product Innovation.”Asian Journal of Technology Innovation, 18(1): 73-96.
29. Llach, J., Casadesus, M. and Marimon, F. (2011). “Relationship Between Quality‐Management Systems And Organizational Innovations.” Human Factors and Ergonomics in Manufacturing & Service Industries, 21(1): 52-66.
30. Markides, C. (1998). “Strategic Innovation in Established Companies.” MIT Sloan Management Review, 39(3): 31-42.
31. Ministry of Health, (2020), “Quality Standards in Health (Hospital)” https://shgmkalitedb.saglik.gov.tr/Eklenti/41258/0/skshastane-seti-s-61-09082021pdf.pdf (Date of Access: 01.11.2021)
32. Ministry of Health, “Private Hospital List” https://shgmozelhasdb.saglik.gov.tr/TR-53567/ozel-hastane-listesi-faal.html# (Date of Access: 18.12.2021)
33. Ministry of Health, “Private Hospital List” https://shgmozelhasdb.saglik.gov.tr/TR-53567/ozel-hastane-listesi-faal.html# (Date of Access 18.12.2021)
34. Mol, M. J. and Birkinshaw, J. (2009). “The Sources of Management Innovation: When Firms Introduce New Management Practices.” Journal of Business Research, 62: 1269-1280.
35. OECD, (2001), “Cities and Regions in The New Learning Economy.” OECD Publishing, Paris. https://doi.org/10.1787/9789264189713-en.
36. OECD, (2015), “Frascati Manual: Guidelines for Collecting and Reporting Data on Research and Experimental Development, The measurement of scientific, technological and innovation activities.” OECD Publishing, Paris. https://dx.doi.org/10.1787/9789264239012-en
37. Ozay, M. A. and Kaymaz, K. (2023). “A Research on Innovative Work Behavior and Its Antecedents.” Afyon Kocatepe University Journal of Social Sciences, 25(1): 275-293.
38. Ozturk, A. (2018). “Examining The Relationship Between Innovative Trends in Service Innovation and Organizational Resilience in The Health Sector.” Phd Thesis, Kocaeli Unıversity, Institute of Social Sciences, Kocaeli.
39. Prajogo, D. I. and Sohal, A. S. (2003). “The Relationship Between TQM Practices, Quality Performance, And Innovation Performance: An Empirical Examination.” International Journal of Quality & Reliability Management, 20(8): 901-918.
40. Saluvan, M. and Kaya, S. (2010). " Performance Measurement in Hospitals." Journal of Productivity, 4: 1-26.
41. Shadfar, M. and Malekmohammadi, I. (2013). “Application of Structural Equation Modeling (SEM) in Restructuring State Intervention Strategies Toward Paddy Production Development.” International Journal of Academic Research in Business and Social Sciences, 3(12): 576- 618. http://dx.doi.org/10.6007/IJARBSS/v3-i12/472
42. Shao, A. T. (2002). Marketing Research: An Aid To Decision Making. South-Western: Thomson Learning.
43. Soomro, B. A., Mangi, S. and Shah, N. (2021). “Strategic Factors and Significance of Organizational Innovation and Organizational Learning in Organizational Performance.” European Journal of Innovation Management, 24(2): 481-506.
44. Soylu, Y. and Ileri, H. (2010). “S. U. Meram Medical Faculty Hospital in Example of Strategic Management Practise.” Journal of Selcuk University Social Sciences Vocational School, 13(1-2): 79-96.
45. Stewart, L. J. and Lockamy, A. (2001). “Improving Competitiveness Through Performance-Measurement Systems: An Integrated Performance-Measurement System Can Improve Competitiveness By Meshing The Organization's Long-Term Goals With Its Day-To-Day Clinical and Administrative Functions.” Healthcare Financial Management, 55(12): 46-51.
46. Wang, C. L. and Ahmed, P. K. (2004). “The Development and Validation of The Organisational Innovativeness Construct Using Confimatory Factor Analysis.” European Journal of Innovation Management, 7(4): 303-313.
47. Widodo, S. A., Turmudi, T., Dahlan, J. A., Harini, E. and Sulistyowati, F. (2020). “Confirmatory Factor Analysis Sosiomathematics Norm among Junior High School Student.” International Journal of Evaluation and Research in Education, 9(2): 448-455. http://doi.org/10.11591/ijere.v9i2.20445
48. Wu, J. H. and Wang, Y. M. (2006). “Measuring KMS Success: A Respecification of The De Lone and Mc Lean's Model.” Inf Manage, 43: 728-739. https://doi.org/10.1016/j.im.2006.05.002
49. Zerenler, M. and Karakus, G. (2017). “The Effects of Product and Process Innovation on Enterprises Performance: A Case Study.” Dokuz Eylul University The Journal of Graduate School of Social Sciences, 19(2): 305-331. http://dx.doi.org/10.16953/deusbed.28926