Relative Impact of Job and Organization Related Factors on Employees' Job Satisfaction in the Hotel Industry: The Case of Nevsehir

Abstract

This article investigates the relative importance of job and organization related groups of independent variables in explaining employee job satisfaction in the hotel industry. In lin

Keywords

• hotels,hotel employees,hotel management,nevsehir,job satisfaction,employee satisfaction,hierarchical multiple regression analysis,human resources management,tourism enterprises,hospitality companies,tourism industry,questionnaire

Otel İşletmelerinde İş ve İşletme ile İlgili Faktörlerin İşgören Tatmini Üzerindeki Görece Etkisi: Nevşehir Örneği

Öz

Bu çalışmanın amacı, otel işletmelerinde işgören tatminini belirleyen iş ve işletme ile ilgili değişken kümelerinin (gruplandırılmış değişkenlerin) iş tatminini açıklamadaki görece önemini ortaya koymaktır. Bu amaçla, otel işletmelerinde işgören tatminini belirleyen değişken kümelerini kapsayan bir model önerilmiş ve bu değişken gruplarının iş tatmini üzerindeki görece önemi, hiyerarşik çoklu reg-resyon analizi ile incelenmiştir. Sonuç olarak, otel çalışanlarının iş tatmini üzerinde en çok etkiye sahip değişken kümelerinin sırasıyla, İnsan kaynakları yönetimi uygulamaları ve sosyal ilişkiler olduğu tespit edilmiştir. Buna karşın stres veya rol faktörleri, işin özellikleri ve fiziksel ortam ile ilgili değişken kümelerinin iş tatminini açıklama açısından önemli olmadığı ortaya çıkmıştır. Bu bulguların otel işletmeleri yöneticileri açısından ne anlama geldiği ve yansımaları tartışılmıştır.

Anahtar Kelimeler

• oteller,otel çalışanları,otel yönetimi,nevşehir,iş tatmini,işgören tatmini,hiyerarşik çoklu regresyon analizi,insan kaynakları yönetimi,turizm işletmeleri,konaklama işletmeleri,turizm endüstrisi,anket

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