Otel işletmelerinin genel müdür profillerinin değerlendirilmesi üzerine bir araştırma

Abstract

Bu çalışma, Türkiye'de çalışan Türk otel genel müdürlerinin profillerini ve kariyer basamaklarını detaylı bir şekilde değerlendirmeyi ve genel müdürlerin yönetsel yeterlilik gereklerini tanımlamayı amaçlamaktadır. Çalışmanın anketi, internet kullanılarak 238 otel genel müdürüne uygulanmış, veriler SPSS paket programında analiz edilmiştir. Araştırmanın sonuçları göstermektedir ki, genel müdürlüğe ulaşmada önbüro bölümü baskın bir rol oynamakta ve iletişim becerisi genel müdürlük kariyeri için en önemli yönetsel gerek olarak değerlendirmektedir. Bu çalışmanın sonuçları, otelcilik sektöründe yönetici olabilmenin niteliklerini anlamaya çalışan hem mevcut ve potansiyel işgörenlere hem de bu alanda eğitim alan öğrencilere fayda sağlayacaktır.

Keywords

• otel yöneticileri,otel yönetimi,turizm sektörü,Türkiye,yönetsel nitelikler,çevrimiçi anket,ön büro,yönetim becerileri,otel çalışanları,konaklama sektörü,mesleki nitelikler

A research on evaluation of hotel general managers' profiles

Abstract

The objective of this study is to assess the detailed profile and career paths of Turkish hotel general managers (GMs) working in Turkey and identify their managerial qualifications needs. In the survey, 238 hotel general managers filled in the questionnaire through the Internet. The data was analyzed using the SPSS package. The results show that the front office function is the dominant route to hotel general management and communication skills are considered the most important for a career in hotel management. Findings of this study should provide benefits for both current/potential hotel employees and students of the hospitality schools in understanding the job qualifications required for the GM position.

Keywords

• hotel managers,hotel management,tourism sector,Turkey,managerial qualifications,online questionnaire,front office,management skills,hotel employees,hospitality industry,job qualifications

References

1. Akrivos, C., Ladkin, A. ve Reklitis, P. (2007). Hotel Managers’ Career Strategies for Success, International Journal of Contemporary Hospitality Management, 19(2): 107-119
2. Anderson, G. K. (1991). The Education and Training of General Managers in Scotland, International Journal of Contemporary Hospitality Management, 3(2): 26-29
3. Arnaldo, M. J. (1981). Hotel General Managers: A Profile, The Cornell Hotel and Restaurant Administration Quarterly, November, 22(3): 53-56
4. Birdir, K. (2002). General Manager Turnover and Root Causes, International Journal of Contemporary Hospitality Management, 14(1): 43-47
5. Birdir, K., Birdir, S.S., Unur, K. ve Çakıcı, C. (2009). Otel Genel Müdürlerinin Yönetsel Sorunları: Bir Alan Araştırması ve Sonuçları. 10. Ulusal Turizm Kongresi, 21-24 Ekim, Mersin, 872-888
6. Birkan, İ., Kozak, N. ve Yeşiltaş, M. (2001). Türkiye’deki Otel İşletmelerinin Genel Müdür Profili, Turizmde Vizyon, 1(1): 25-28
7. Bentivegna, A. ve Sluder, L. III (1989). Hotel GMs Bring Diverse Backgrounds to the Job, Lodging, 14(10): 61-62
8. Gilbert, D ve Guerrier, Y. (1997). UK Hospitality Managers Past and Present, The Service Industries Journal, 17(1): 115-132

9. Guerrier, Y. (1987). Hotel Manager’s Careers and Their Impact on Hotels in Britain, International Journal of Hospitality Management, 6(3): 121-130
10. Guerrier, Y ve Lockwood, A. (1989). Core and Peripheral Employees in Hotel Operations, Personel Review, 18 (1): 9-15
11. Harper, S., Brown, C. ve Irvine, W. (2005). Qualifications: a Fasttrack to Hotel General Manager? International Journal of Contemporary Hospitality Management, (17)1: 51-64
12. Jayawardena, C. (2000). International Hotel Manager, International Journal of Contemporary Hospitality Management, 12(1): 67-69
13. Kim, M.S. (1994). Tourist Hotel General Managers in Korea: a Profile, International Journal of Hospitality Management, 13(1): 7-17
14. Kim, S.S., Chun, H. ve Petrick, J. F. (2009). Career Path Profiles of General Managers of Korean Super Deluxe Hotels and Factors Influencing their Career Development: Vocational Insights for HTM Students and Hotel Employees, Journal of Hospitality, Leisure, Sport & Tourism Education, 8(2): 97-116
15. Koyuncu, M. ve Yılmaz, İ. (2002). Nevşehir’de Faaliyet Gösteren Otel İşletmeleri Yöneticilerinin Profilinin Belirlenmesine Yönelik Bir İnceleme, Anatolia: Turizm Araştırmaları Dergisi, 13(1): 56-62
16. Ladkin, A. (2002). Career Analysis: A Case Study of Hotel General Managers in Australia, Tourism Management, 23(4): 379-388
17. Ladkin, A. ve Juwaheer, T.D. (2000). The Career Paths of Hotel General Managers in Mauritius, International Journal of Contemporary Hospitality Management, 12(2): 119-125
18. Ladkin, A. ve Riley, M. (1996). Mobility and Structure in the Career Paths of UK Hotel Managers: a Labour Market Hybrid of the Bureaucratic Model? Tourism Management, 17(6): 443-452
19. Li, L., Tse, E.C.Y. ve Xie, L. (2007). Hotel General Manager Profile in China: A Case of Guangdong Province, International Journal of Contemporary Hospitality Management, (19)4: 263-274
20. Melrose-Woodman, J. (1978). Profile of the British Manager, Management Survey Report No. 38, British Institute of Management
21. Nebel, E.C. (1991). Managing Hotels Effectively: Lessons from Outstanding General Managers. New York: Van Nostrand Reinhold
22. Nebel, E.C., Lee J. ve Vidakovic, B. (1995). Hotel General Manager Career Paths in the United States, International Journal of Hospitality Management, 14(3/4): 245-260
23. Nebel, E.C. ve Ghei, A. (1993). A Conceptual Framework of the Hotel General Manager’s Job, Journal of Hospitality & Tourism Research, 6(3): 27-38
24. Pickworth, J. R. (1982). Managerial Jobs in Chain Organizations, Cornell Hospitality Quarterly, 22(3): 30-33
25. Riley, M. (1990). Role of Age Distributions in Career Path Analysis: an Example of U.K. Hotel Managers, Tourism Management, 15(l): 38-44
26. Riley, M. ve Turam, K. (1989). The Career Paths of UK Hotel Managers: A Developmental Approach, Signet Quarterly, 1(1): 1-13
27. Roddy, J. (1989). Career Development of Hotel Managers in Hong Kong, International Journal of Hospitality Management, 8(3): 215-225
28. Shortt, G. (1989) Work Activities of Hotel Managers in Northern Ireland: A Mintzbergian Analysis, International Journal of Hospitality Management, 8(2), 121-130
29. Steele, R. (2003). Career Analysis: A Study of Low, Mid, and High Level Managers in the Hotel Industry in Auckland, New Zealand, Sociological Association of Aotearoa New Zealand Annual Conference, 9-11 December, Auckland University of Technology, Auckland. http: //www.saanz.rsnz.org/Steele.doc adresinden alınmıştır
30. (Erişim tarihi: 25.12.2009)
31. Wilson, M.E. (1998). Gendered Career Paths, Personnel Review, 27(5): 396-411
32. Woods, R. H. (1998). Hotel General Managers, The Cornell Hotel and Restaurant Administration Quarterly, 39(6): 38-44
33. Worsfold, P. (1989). A Personality Profile of the Hotel Manager, International Journal of Hospitality Management, (8)1: 51-62