Factors influencing student satisfaction of undergraduate students during online learning

Funda Guven; Adiya Ibrayeva; Yenlik Dairova; Batyrkhan Shutenov

Research Article

Çevrimiçi öğrenme sırasında lisans öğrencilerinin öğrenci memnuniyetini etkileyen faktörler

Year 2024, Volume: 10 Issue: 2, 154 - 175, 31.07.2024

Funda Guven Adiya Ibrayeva Yenlik Dairova Batyrkhan Shutenov

Abstract

This article will compare student participation, emotional well-being, and adaptation to online learning. We conducted surveys at Nazarbayev University in Astana in Kazakhstan, since students faced online learning during COVID-19. This study aimed to gain insight into the possible correlation between the rapid switch to online learning and student satisfaction and the perspective of considering offline or regular learning.
Our results show first that live group discussions are positively associated with satisfaction. Secondly, the levels of stress experienced by a student is a significant factor during online learning. It was revealed that the satisfaction level decreases as the stress levels increase during online learning. Moreover, students' belonging to the university community and culture and actively participating in university activities are linked to higher satisfaction levels. Lastly, access to technical equipment, such as cameras, microphones, and headphones, is also essential for student satisfaction.

Keywords

satisfaction, belonging, online learning, Kazakhstan, COVID-19

Ethical Statement

The survey received approval from the board ( IREC) at Nazarbayev University.

Supporting Institution

Nazarbayev University

Project Number

Reference# 280720FD1903

Thanks

Batyrkhan Shutenov prepared statistics and cleansed the data.

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