BibTex RIS Cite

AKTİF-PASİF KULAKTAN KULAĞA İLETİŞİM VE AKTİF KULAKTAN KULAĞA İLETİŞİMİ ETKİLEYEN FAKTÖRLER ÜZERİNE BİR ÇALIŞMA

Year 2009, Volume: 64 Issue: 04, 101 - 116, 01.04.2009
https://doi.org/10.1501/SBFder_0000002140

Abstract

References

  • ALLSOP, Dee T./BASSETT, Bryce R./HOSKINS, James .A. (2007), “Word-of-Mouth Research: Principles and Applications,” Journal of Advertising Research: 398-411.
  • ARNDT, J./BARKSDALE, H.C./PERREAULT W.D. (1982), “Comparative Study of Attitudes Towards Marketing Consumerism and Government Regulation”, HUNT, H.K./DAY, R.L. (eds.), New Findings on Consumer Dissatisfaction and Complaining (Bloomington: Indiana University), Aktaran; BUTTLE, F.A. (1998), “Word of Mouth: Understanding and Managing Referrals Marketing,” Journal of Strategic Marketing, 6: 241-254.
  • BANSAL, Harvir S./VOYER, Peter A. (2000), “Word-of-Mouth Processes within a Services Purchase Decision Context,” Journal of Service Research, 3: 166-177.
  • BONE, P.F. (1992), “Determinants of Word-of-Mouth Communications During Product Consumption,” Advances in Consumer Research, 19: 579–583.
  • BROWN, Tom J./BARRY, Thomas E./DACIN, Peter A./GUNST, Richard F. (2005), “Spreading The Word: Investigating Antecedents of Consumer Positive Word of Mouth Intentions an Behaviors in a Retailing Context,” Journal of Academy of Marketing Science, 33: 123- 138.
  • BRUYN, Arnaud D./LILIEN, Gary L. (2008), “A Multi-Stage Model of Word-of-Mouth Influence Through Viral Marketing,” International Journal of Research in Marketing, 25: 151- 163.
  • CHRISTIANSEN, Tim/TAX, Stephen S. (2000), “Measuring Word of Mouth: The Questions of Who and When?,” Journal of Marketing Communications, 6: 185-199.
  • DICHTER, Ernst (1996), “How Word-of-Mouth Advertising Works,” Harvard Business Review, 44: 147-161.
  • DUHAN, Dale, F./JOHNSON, Scott D./WICOX, James B./HARRELL, Gilbert D. (1997), “Influences on Consumer Use of Word-of-Mouth Recommendation Sources,” Journal of the Academy of Marketing Science, 25/4: 283-295.
  • EAST, Robert,/HAMMOND, Kathy/LOMAX, Wendy (2008), “Measuring the Impact of Positive and Negative Word of Mouth on Brand Purchase Probability,” International Journal of Research in Marketing, 25: 215-224.
  • ENGEL, James F./KEGERREIS, Robert J./BLACKWELL, Roger D. (1969), “Word-of-Mouth Communication by the Innovator,” Journal of Marketing, 33: 15-19.
  • ENNEW, T. Christine,/BUNERJEE, Ashisk, K./LI, Derek (2000), “Managing Word of Mouth Communication: Empirical Evidence from India,” International Journal of Bank Marketing, 1: 75-83.
  • FILE, Karen M./CERMAK, Dianne S. P./PRINCE, Russ A. (1994), “Word-of-Mouth Effects in Professional Services Buyer Behavior,” The Service Industries Journal, 14/3: 301-314.
  • FOLLERTON, Gordon (2005), “How Commitment Both Enables and Undermines Marketing Relationship,” European Journal of Marketing, 39/11-12: 1372-1388.
  • HARRISON-WALKER, L. Jean (2001), “The Measurement of Word of Mouth Communication and A Investigation of Service Quality and Customer Commitment As Potential Antecedents,” Journal of Service Research, 4/1: 60-75.
  • HERR, Paul M./KARDES, Frank R./KIM, John (1991), “Effects of Word-of-Mouth and ProductAttribute Information on Persuasion: An Accessibility-Diagnosticy Perspective,” Journal of Consumer Research, 17: 454-462.
  • KELLER, Ed (2007), “Unleashing the Power of Word of Mouth: Crating Brand Advocacy to Drive Growth,” Journal of Advertising Research: 448-452.
  • LAMPERT, Shlomo I./ROSENBERG, Larry J. (1975), “Word of Mouth Activity As Information Search: A Reappraisal,” Journal of Academy of Marketing Science, 3/4: 337-354.
  • MANGOLD, W. Glynn./MILLER, Fred/BROCKWAY, Gary R. (1999), “Word-of-Mouth Communication in the Service Marketplace,” The Journal of Services Marketing, 13/1: 73-89.
  • MATOS, Celso Agusto D./ROSSI, Carlos Alberto V. (2008), “Word of Mouth Communications in Marketing: A Meta-Analytic Review of the Antecedents and Moderators,” Journal of the Academy of Marketing Science, 36: 578-596.
  • MOORMAN, C./ZALTMAN, G./DESHPANDÉ R. (1992), “Relationships Between Providers and Users of Market Research: The Dynamics of Trust Within and Between Organizations,” Journal of Marketing Research, 29/3: 314–339.
  • ÖZER, Leyla/ANTEPLĀ2þLU, P×nar (2005), “Hizmet Sat×n Alma Sürecinde Kulaktan Kulaÿa ĀletiĂimin Etkisi,” Hacettepe Üniversitesi Āktisadi ve Ādari Bilimler Fakültesi Dergisi, 23/1: 203-224.
  • PODOSHEN, Jeffrey S. (2006), “Word of Mouth, Brand Loyalty, Acculturation and The American Jewish Consumer,” Journal of Consumer Marketing, 23: 266-282.
  • RANAWEERA, Chatura/ PRABHU, Jaideep (2003), “On The Relative Importance of Customer Satisfaction and Trust as Determinants of Customer Retention and Positive Word of Mouth,” Journal of Targeting, Measurement and Analysis for Marketing, 12/1: 82-90.
  • ROSEN, Emanuel (2000), The Anatomy of Buzz (Daubleday-Currency: New York).
  • SAMSON, Alain (2006), “Understanding the Buzz that Matters: Negative Vs Positive Word of Mouth,” International Journal of Market Research, 48: 647-656.
  • SERNOVITZ, Andy (2006), Word of Mouth Marketing (Kaplan Publishing: Chicago).
  • SINGH, Jagdip (1990), “Voice, Exit and Negative Word of Mouth Behaviors: An Investigation Across Three Service Categories,” Journal of the Academy of Marketing Science, 18: 1-15.
  • THOMAS, Grug M. (2004), “Building the Buzz in the Hive Mind,” Journal of Consumer Behavior, 4: 64-72.
  • VETTAS, Nikolaos (1997), “On the Informational Role of Quantities: Durable Goods and Consumer’s Word of Mouth Communication,” International Economic Review, 38/4: 915-944.
  • WANGENHEIM, Florian/BAYON, Tomas (2004), “Satisfaction, Loyalty and Word of Mouth within the Customer Base of a Utility Provider: Differences between Stayers, Switchers and Referral Switchers,” Journal of Consumer Behaviour, 3: 211-220.
  • WANGENHEIM, Florian/BAYON, Tomas (2007), “The Chain From Customer Satisfaction Via Word of Mouth Referrals to New Customer Acquisition,” Journal of the Academy of Marketing Science, 35: 233-249.
  • WOJNICKI, Andrea C./ GODES, David B. (2006), “Word of Mouth as Self Enhancement,” Harvard Business School Marketing Research Papers, 1-41.

AKTİF-PASİF KULAKTAN KULAĞA İLETİŞİM VE AKTİF KULAKTAN KULAĞA İLETİŞİMİ ETKİLEYEN FAKTÖRLER ÜZERİNE BİR ÇALIŞMA

Year 2009, Volume: 64 Issue: 04, 101 - 116, 01.04.2009
https://doi.org/10.1501/SBFder_0000002140

Abstract

Günümüz bilgi teknolojilerindeki h zl ilerlemeler sayesinde insanlar aras ndaki mesafelersalmakta ve ileti im daha da kolayla maktad r. Bu deim pazarlama alan açndan kulaktan kula aileti imin önemini daha da art rmaktad r. Özellikle reklam n çok maliyetli oldu u ve tüketicilerin reklamdankaç ndoldukça fazla katk sa layabilecektir. Bu çal man n amac , aktif kulaktan kula a ileti imi etkileyen; pasifkulaktan kula a ileti im, mü teri tatmini ve bahem de özellikli bir ürün olan cep telefonu açnda 403 üniversite ö rencisi üzerinde incelenmesidir.Ke fedici faktör analizi ve do rusal regresyon analizleri sonucundaki çal ma bulgular nda, hem özellikliürün hem de dü ük özellikli üründe mü terilerin aktif kulaktan kula a ileti imlerinin, pasif kulaktan kula aileti im, mü teri tatmini ve ba

References

  • ALLSOP, Dee T./BASSETT, Bryce R./HOSKINS, James .A. (2007), “Word-of-Mouth Research: Principles and Applications,” Journal of Advertising Research: 398-411.
  • ARNDT, J./BARKSDALE, H.C./PERREAULT W.D. (1982), “Comparative Study of Attitudes Towards Marketing Consumerism and Government Regulation”, HUNT, H.K./DAY, R.L. (eds.), New Findings on Consumer Dissatisfaction and Complaining (Bloomington: Indiana University), Aktaran; BUTTLE, F.A. (1998), “Word of Mouth: Understanding and Managing Referrals Marketing,” Journal of Strategic Marketing, 6: 241-254.
  • BANSAL, Harvir S./VOYER, Peter A. (2000), “Word-of-Mouth Processes within a Services Purchase Decision Context,” Journal of Service Research, 3: 166-177.
  • BONE, P.F. (1992), “Determinants of Word-of-Mouth Communications During Product Consumption,” Advances in Consumer Research, 19: 579–583.
  • BROWN, Tom J./BARRY, Thomas E./DACIN, Peter A./GUNST, Richard F. (2005), “Spreading The Word: Investigating Antecedents of Consumer Positive Word of Mouth Intentions an Behaviors in a Retailing Context,” Journal of Academy of Marketing Science, 33: 123- 138.
  • BRUYN, Arnaud D./LILIEN, Gary L. (2008), “A Multi-Stage Model of Word-of-Mouth Influence Through Viral Marketing,” International Journal of Research in Marketing, 25: 151- 163.
  • CHRISTIANSEN, Tim/TAX, Stephen S. (2000), “Measuring Word of Mouth: The Questions of Who and When?,” Journal of Marketing Communications, 6: 185-199.
  • DICHTER, Ernst (1996), “How Word-of-Mouth Advertising Works,” Harvard Business Review, 44: 147-161.
  • DUHAN, Dale, F./JOHNSON, Scott D./WICOX, James B./HARRELL, Gilbert D. (1997), “Influences on Consumer Use of Word-of-Mouth Recommendation Sources,” Journal of the Academy of Marketing Science, 25/4: 283-295.
  • EAST, Robert,/HAMMOND, Kathy/LOMAX, Wendy (2008), “Measuring the Impact of Positive and Negative Word of Mouth on Brand Purchase Probability,” International Journal of Research in Marketing, 25: 215-224.
  • ENGEL, James F./KEGERREIS, Robert J./BLACKWELL, Roger D. (1969), “Word-of-Mouth Communication by the Innovator,” Journal of Marketing, 33: 15-19.
  • ENNEW, T. Christine,/BUNERJEE, Ashisk, K./LI, Derek (2000), “Managing Word of Mouth Communication: Empirical Evidence from India,” International Journal of Bank Marketing, 1: 75-83.
  • FILE, Karen M./CERMAK, Dianne S. P./PRINCE, Russ A. (1994), “Word-of-Mouth Effects in Professional Services Buyer Behavior,” The Service Industries Journal, 14/3: 301-314.
  • FOLLERTON, Gordon (2005), “How Commitment Both Enables and Undermines Marketing Relationship,” European Journal of Marketing, 39/11-12: 1372-1388.
  • HARRISON-WALKER, L. Jean (2001), “The Measurement of Word of Mouth Communication and A Investigation of Service Quality and Customer Commitment As Potential Antecedents,” Journal of Service Research, 4/1: 60-75.
  • HERR, Paul M./KARDES, Frank R./KIM, John (1991), “Effects of Word-of-Mouth and ProductAttribute Information on Persuasion: An Accessibility-Diagnosticy Perspective,” Journal of Consumer Research, 17: 454-462.
  • KELLER, Ed (2007), “Unleashing the Power of Word of Mouth: Crating Brand Advocacy to Drive Growth,” Journal of Advertising Research: 448-452.
  • LAMPERT, Shlomo I./ROSENBERG, Larry J. (1975), “Word of Mouth Activity As Information Search: A Reappraisal,” Journal of Academy of Marketing Science, 3/4: 337-354.
  • MANGOLD, W. Glynn./MILLER, Fred/BROCKWAY, Gary R. (1999), “Word-of-Mouth Communication in the Service Marketplace,” The Journal of Services Marketing, 13/1: 73-89.
  • MATOS, Celso Agusto D./ROSSI, Carlos Alberto V. (2008), “Word of Mouth Communications in Marketing: A Meta-Analytic Review of the Antecedents and Moderators,” Journal of the Academy of Marketing Science, 36: 578-596.
  • MOORMAN, C./ZALTMAN, G./DESHPANDÉ R. (1992), “Relationships Between Providers and Users of Market Research: The Dynamics of Trust Within and Between Organizations,” Journal of Marketing Research, 29/3: 314–339.
  • ÖZER, Leyla/ANTEPLĀ2þLU, P×nar (2005), “Hizmet Sat×n Alma Sürecinde Kulaktan Kulaÿa ĀletiĂimin Etkisi,” Hacettepe Üniversitesi Āktisadi ve Ādari Bilimler Fakültesi Dergisi, 23/1: 203-224.
  • PODOSHEN, Jeffrey S. (2006), “Word of Mouth, Brand Loyalty, Acculturation and The American Jewish Consumer,” Journal of Consumer Marketing, 23: 266-282.
  • RANAWEERA, Chatura/ PRABHU, Jaideep (2003), “On The Relative Importance of Customer Satisfaction and Trust as Determinants of Customer Retention and Positive Word of Mouth,” Journal of Targeting, Measurement and Analysis for Marketing, 12/1: 82-90.
  • ROSEN, Emanuel (2000), The Anatomy of Buzz (Daubleday-Currency: New York).
  • SAMSON, Alain (2006), “Understanding the Buzz that Matters: Negative Vs Positive Word of Mouth,” International Journal of Market Research, 48: 647-656.
  • SERNOVITZ, Andy (2006), Word of Mouth Marketing (Kaplan Publishing: Chicago).
  • SINGH, Jagdip (1990), “Voice, Exit and Negative Word of Mouth Behaviors: An Investigation Across Three Service Categories,” Journal of the Academy of Marketing Science, 18: 1-15.
  • THOMAS, Grug M. (2004), “Building the Buzz in the Hive Mind,” Journal of Consumer Behavior, 4: 64-72.
  • VETTAS, Nikolaos (1997), “On the Informational Role of Quantities: Durable Goods and Consumer’s Word of Mouth Communication,” International Economic Review, 38/4: 915-944.
  • WANGENHEIM, Florian/BAYON, Tomas (2004), “Satisfaction, Loyalty and Word of Mouth within the Customer Base of a Utility Provider: Differences between Stayers, Switchers and Referral Switchers,” Journal of Consumer Behaviour, 3: 211-220.
  • WANGENHEIM, Florian/BAYON, Tomas (2007), “The Chain From Customer Satisfaction Via Word of Mouth Referrals to New Customer Acquisition,” Journal of the Academy of Marketing Science, 35: 233-249.
  • WOJNICKI, Andrea C./ GODES, David B. (2006), “Word of Mouth as Self Enhancement,” Harvard Business School Marketing Research Papers, 1-41.
There are 33 citations in total.

Details

Primary Language Turkish
Journal Section Research Articles
Authors

Akın Koçak This is me

Sertaç Çiftci This is me

Publication Date April 1, 2009
Submission Date July 31, 2014
Published in Issue Year 2009 Volume: 64 Issue: 04

Cite

APA Koçak, A., & Çiftci, S. (2009). AKTİF-PASİF KULAKTAN KULAĞA İLETİŞİM VE AKTİF KULAKTAN KULAĞA İLETİŞİMİ ETKİLEYEN FAKTÖRLER ÜZERİNE BİR ÇALIŞMA. Ankara Üniversitesi SBF Dergisi, 64(04), 101-116. https://doi.org/10.1501/SBFder_0000002140
AMA Koçak A, Çiftci S. AKTİF-PASİF KULAKTAN KULAĞA İLETİŞİM VE AKTİF KULAKTAN KULAĞA İLETİŞİMİ ETKİLEYEN FAKTÖRLER ÜZERİNE BİR ÇALIŞMA. SBF Dergisi. April 2009;64(04):101-116. doi:10.1501/SBFder_0000002140
Chicago Koçak, Akın, and Sertaç Çiftci. “AKTİF-PASİF KULAKTAN KULAĞA İLETİŞİM VE AKTİF KULAKTAN KULAĞA İLETİŞİMİ ETKİLEYEN FAKTÖRLER ÜZERİNE BİR ÇALIŞMA”. Ankara Üniversitesi SBF Dergisi 64, no. 04 (April 2009): 101-16. https://doi.org/10.1501/SBFder_0000002140.
EndNote Koçak A, Çiftci S (April 1, 2009) AKTİF-PASİF KULAKTAN KULAĞA İLETİŞİM VE AKTİF KULAKTAN KULAĞA İLETİŞİMİ ETKİLEYEN FAKTÖRLER ÜZERİNE BİR ÇALIŞMA. Ankara Üniversitesi SBF Dergisi 64 04 101–116.
IEEE A. Koçak and S. Çiftci, “AKTİF-PASİF KULAKTAN KULAĞA İLETİŞİM VE AKTİF KULAKTAN KULAĞA İLETİŞİMİ ETKİLEYEN FAKTÖRLER ÜZERİNE BİR ÇALIŞMA”, SBF Dergisi, vol. 64, no. 04, pp. 101–116, 2009, doi: 10.1501/SBFder_0000002140.
ISNAD Koçak, Akın - Çiftci, Sertaç. “AKTİF-PASİF KULAKTAN KULAĞA İLETİŞİM VE AKTİF KULAKTAN KULAĞA İLETİŞİMİ ETKİLEYEN FAKTÖRLER ÜZERİNE BİR ÇALIŞMA”. Ankara Üniversitesi SBF Dergisi 64/04 (April 2009), 101-116. https://doi.org/10.1501/SBFder_0000002140.
JAMA Koçak A, Çiftci S. AKTİF-PASİF KULAKTAN KULAĞA İLETİŞİM VE AKTİF KULAKTAN KULAĞA İLETİŞİMİ ETKİLEYEN FAKTÖRLER ÜZERİNE BİR ÇALIŞMA. SBF Dergisi. 2009;64:101–116.
MLA Koçak, Akın and Sertaç Çiftci. “AKTİF-PASİF KULAKTAN KULAĞA İLETİŞİM VE AKTİF KULAKTAN KULAĞA İLETİŞİMİ ETKİLEYEN FAKTÖRLER ÜZERİNE BİR ÇALIŞMA”. Ankara Üniversitesi SBF Dergisi, vol. 64, no. 04, 2009, pp. 101-16, doi:10.1501/SBFder_0000002140.
Vancouver Koçak A, Çiftci S. AKTİF-PASİF KULAKTAN KULAĞA İLETİŞİM VE AKTİF KULAKTAN KULAĞA İLETİŞİMİ ETKİLEYEN FAKTÖRLER ÜZERİNE BİR ÇALIŞMA. SBF Dergisi. 2009;64(04):101-16.