“Artık Daha Sakinim”: Profesyonel Şoförlere Yönelik Bir Öfke Yönetimi Müdahalesinin Nitel Değerlendirmesi

Abstract

Profesyonel otobüs şoförleri, yüksek iş talepleri, zorlu trafik koşulları ve kişilerarası etkileşim yoğunluğu nedeniyle sürücü öfkesine yatkın bir meslek grubudur. Öfke yönetimi müdahalelerinin etkinliği ağırlıklı olarak nicel sonuçlar kullanılarak değerlendirilmiş olsa da katılımcıların müdahale deneyimlerini ve değişim süreçlerine ilişkin algılarını yansıtan nitel kanıtlar sınırlı kalmaktadır. Bu çalışma, boylamsal, randomize kontrollü bir öfke yönetimi müdahalesinin nitel değerlendirme bileşenini sunmaktadır. Müdahale sonrasında, sekiz oturumluk öfke yönetimi grup terapisini tamamlayan, yüksek düzeyde öfkeye sahip 66 profesyonel otobüs şoföründen üç açık uçlu soruya verdikleri yanıtlar yazılı olarak toplanmıştır. Veriler, Kirkpatrick'in tepki düzeyi ve Kraiger, Ford ve Salas tarafından önerilen bilişsel, duygusal ve beceri temelli öğrenme çıktıları çerçevesinde, tümdengelimli içerik analizi kullanılarak analiz edilmiştir. Bilişsel çıktıların hem iş hem de iş dışı bağlamda en sık bildirilen tema olduğu görülmüştür. Katılımcılar özellikle bilişsel yeniden çerçeveleme, alternatif bakış açıları benimseme ve çözüm odaklı düşünme alanlarındaki kazanımları vurgulamışlardır. Duygusal çıktılarda, sakinleşme, öfke ve stresin azalması öne çıkmıştır; işe yönelik duygu ve tutumlarda da olumlu değişiklikler bildirilmiştir. Davranış kontrolü gibi beceri temelli sonuçlar da sıklıkla bildirilmiştir. Ayrıca, işle ilgili davranışlarda iyileşmeler, kazanımların aile ve yakın ilişkilere genelleştirildiği bildirilmiştir. Tepki düzeyinde ise, müdahaleye yönelik yüksek kabul edilebilirlik ve katılımcıların müdahalenin örgüt düzeyinde yaygınlaştırılmasına ilişkin beklentiler ifade edilmiştir. Genel olarak, bulgular öfke yönetimi grup terapisinin profesyonel sürücüler arasında bilişsel, duygusal ve davranışsal alanlarda anlamlı kazanımlar sağladığını göstermektedir.

Keywords

• öfke yönetimi
• otobüs şoförleri
• BDT
• katılımcı değerlendirmeleri
• algılanan kazanımlar

“I Feel Calmer Now”: A Qualitative Evaluation of an Anger Management Intervention for Professional Drivers

Abstract

Professional bus drivers constitute an occupational group that is particularly prone to driver anger due to high job demands, challenging traffic conditions, and frequent interpersonal interactions. Although the effectiveness of anger management interventions has predominantly been evaluated using quantitative outcomes, qualitative evidence capturing participants’ experiences of the intervention and their perceptions of change processes remains limited. This study reports the qualitative evaluation component of a randomized controlled trial and a longitudinal anger management intervention. Post-intervention, written responses to three open-ended questions were collected from 66 professional bus drivers with elevated levels of driver anger who completed an eight-session anger management group therapy. Data were analysed using deductive content analysis, guided by Kirkpatrick’s reaction level and the cognitive, affective, and skill-based learning outcomes framework proposed by Kraiger, Ford, and Salas. Cognitive outcomes emerged as the most frequently reported domain in both work-related and non-work contexts. Participants particularly highlighted gains in cognitive reframing, adopting alternative perspectives, and solution-focused thinking. In the affective outcomes, feelings of calm and reduced anger and stress were prominent; positive changes in feelings and attitudes toward work were also reported. Skill-based outcomes—such as, behavioural control—were also commonly reported. Also, improvements were reported in work-related behaviours, while gains were generalized to family and close relationships. Findings at the reaction level indicated high program acceptability and participants’ expectations regarding the dissemination of the intervention at the organizational level. Overall, the findings suggest that anger management group programs yield meaningful perceived gains across cognitive, emotional, and behavioural domains among professional drivers.

Keywords

• anger management
• bus drivers
• CBT
• participant evaluations

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