The research on the role of happiness at work in the relationship of emotional labor with organizational citizenship

Abstract

The research aims to examine the explanatory effects of "emotional labor" on "organizational citizenship behavior"(OCB) through the mediating role of "happiness at work" and to explore the interrelations among these variables. Based on Structural Equation Modeling (SEM) analysis conducted on a sample of 386 responses, the findings reveal that happiness at work positively influences employees’ OCB and serves a full mediator between emotional labor and OCB. The study reinforces the notion that happy employees are more likely to contribute to organizational goals and highlights the role of happiness at work in enhancing OCB in the context of emotional labor.

Keywords

• Emotional labor
• Happiness at work
• Organizational citizenship behavior
• Structural equation modelling

Duygusal emeğin örgütsel vatandaşlık ile ilişkisinde işte mutluluğun rolü üzerine bir araştırma

Abstract

Bu çalışmanın amacı, duygusal emeğin işte mutluluk aracılığı ile örgütsel vatandaşlık davranışı üzerindeki etkilerinin belirlenmesidir. Kolayda örnekleme yöntemi ile 386 katılımcıdan elde edilen veriye uygulanan Yapısal Eşitlik Modeli (YEM) analizinde, iş yerinde mutluluğun çalışanların örgütsel vatandaşlık davranışını olumlu yönde etkilediği, duygusal emek ile örgütsel vatandaşlık davranışı arasında tam aracılık etkisi olduğu belirlenmiştir. Çalışma, “mutlu çalışanların örgütün gereklerine uygun davranışlarla işyerinde daha çok katkı verebileceği” varsayımına güncel geçerlilik sağlamakta, duygusal emeklerinin varlığı söz konusu olduğunda mutlu çalışanların örgütsel vatandaşlık davranışlarını artırdığı yönünde tespitte bulunmaktadır.

Keywords

• Duygusal emek
• İşte mutluluk
• Örgütsel Vatandaşlık davranışı
• Yapısal eşitlik modellemesi

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