FROM INFORMATION CAPTURE TO KNOWLEDGE DISSEMINATION: HOW TO MEET THE STAKEHOLDERS` INFORMATION NEEDS?

Year 2009, Volume: 4 Issue: 1, 57 - 69, 01.06.2009

İlídio Tomás Lopes

Abstract

Traditional value chain, whose scope of application is essentially industrial, has ceased to be meaningful. They have been replaced by new business models (strongly developed through electronic platforms), structured around powerful “networks”. Sharing information, the use of communal structures, the speed of technological developments, the heightened use of resources, and its modular nature, instils strategies in this type of company which are based on a capacity to anticipate, innovate and make shared use of opportunities. Knowledge management is dominated by the applications of the second industrial revolution conquests and technological revolution, where information, aggregated to communication technologies, assumes a basic role in the sustainable development and in the company's level competitiveness. While marked by connectivity, information, convergence and mobility, knowledge management will be expressed, independently of the perspective analysis, in a strong and deep cultural transformation inside the companies and their relation with stakeholders. This is the genesis of an Electronic Knowledge Management Culture (EKMC). Based on fifty-one companies, most of them integrating the Euronext Lisbon Indexes, we have explored the typology of information (voluntary and non-voluntary) effectively released to stakeholders through corporate websites. Size of companies and net returns seems to contribute positively for the quality and quantity of information effectively disseminated.

Keywords

Information, Knowledge Dissemination, Stakeholders

FROM INFORMATION CAPTURE TO KNOWLEDGE DISSEMINATION: HOW TO MEET THE STAKEHOLDERS` INFORMATION NEEDS?

Abstract

Traditional value chain, whose scope of application is essentially industrial, has ceased to be meaningful. They
have been replaced by new business models (strongly developed through electronic platforms), structured around
powerful “networks”. Sharing information, the use of communal structures, the speed of technological
developments, the heightened use of resources, and its modular nature, instils strategies in this type of company
which are based on a capacity to anticipate, innovate and make shared use of opportunities.
Knowledge management is dominated by the applications of the second industrial revolution conquests and
technological revolution, where information, aggregated to communication technologies, assumes a basic role in
the sustainable development and in the company’s level competitiveness. While marked by connectivity,
information, convergence and mobility, knowledge management will be expressed, independently of the
perspective analysis, in a strong and deep cultural transformation inside the companies and their relation with
stakeholders. This is the genesis of an Electronic Knowledge Management Culture (EKMC).
Based on fifty-one companies, most of them integrating the Euronext Lisbon Indexes, we have explored the
typology of information (voluntary and non-voluntary) effectively released to stakeholders through corporate
websites. Size of companies and net returns seems to contribute positively for the quality and quantity of
information effectively disseminated.

Keywords

xx

References

• Alavi, Maryam and Leidner, Dorothy E. (2001) “Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues”, MIS Quarterly, Vol. 25, N. º 1, March, pp. 107-136.
• Boisot, M H. (1995) Information Space: A Framework for Learning in Organizations, Institutions and Culture, London UK: Routledge.
• Bontis, Nick (2001) “Assessing Knowledge assets: a review of the models used to measure intellectual capital”, International Journal of Management Reviews, vol. 3, Issue 1, pp. 41-60.
• Choo, Chun Wei (2001) “Environmental scanning as information seeking and organizational learning” http://InformationR.net/ir/7-1/papper112.html].
• Vol. 7, Nº1 [Available at:
• CMVM – Comissão do Mercado de Valores Mobiliários, Estudos, available online at http://www.cmvm.pt
• Davenport, Thomas and Prusak, Laurence (1998) Working Knowledge – How Organizations Manage What they Know, Boston, MA: Harvard Business School Press.
• Dretske, Fred I. (1981) Knowledge & the Flow of Information, Cambridge, MA: Bradford Books.
• Drucker, Peter (1993) Post-Capitalist Society, New York, NY: Harper Collins.
• Dzinkowshi, Ramona (2000) “The measurement and management of intellectual capital”, Management Accounting, February, pp. 32-36.
• Gigerenzer, Gerd (2005) Calcular o Risco – Aprender a Lidar com a Incerteza, Lisboa: Gradiva.
• Jacobsen, Kristine; Hofman-Bang, Peder; Nordby Jr, Reidar (2005) “The IC Rating™ model by Intellectual Capital Sweden”, Journal of Intellectual Capital, Vol. 6, N. º 4, pp. 570-587.
• Kelly, Kevin (1998) New Rules for the New Economy, Middlesex: Penguin Books.
• Leidner, Dorothy E. (1998) “Understanding Information Cultures: integrating knowledge management into organizations” INSEAD working paper, Paris: INSEAD.
• Lopes, Ilídio T.; Rodrigues, Ana Maria G. (2007) “Knowledge Management Systems and Performance Analysis in Electronic Business Models”, The ICFAI Journal of Knowledge Management”, Vol. V, N. º2, Panjagutta, Hydebarad India, March, ISSN 0972-9216, pp. 7-19.
• Lynn, B. E. (2000) “Intellectual capital – Unearthing hidden value by managing intellectual assets”, Ivey Business Journal, January-February, pp. 48-52.
• Marchand, Donald A.; Wiiliam J. Kettinger and John D. Rollins (2001) Information Orientation: the link to business performance, New York: Oxford University Press.
• Nonaka, Ikujiro (1994) “A Dynamic Theory of Organizational Knowledge Creation”, Organization Science, Vol.5, n. º1, February, pp. 14-37.
• Nonaka, Ikujiro and Takeuchi, Hirotaka (1995) The Knowledge – Creating Company, New York: Oxford University Press.
• Quigley, E. J. and Debons, A. (1999) “Interrogative Theory of Information and Knowledge”, in Proceedings of SIGCPR ´99, ACM Press, New Orleans, LA, pp. 4-10.
• Ross, S. (1993) “The economic theory of agency: The main’s problem”, American Economic Review, 63, pp. 13-139.
• Roos, Johan; Roos, G ran; Dragonetti, Nicola C.; Edvinsson, Leif (1997) Intellectual Capital: navigating the new business landscape, London: Macmillan Press.
• Shapiro, Carl and Varian, hal. R. (1999) Information rules: a Strategic Guide to the Network Economy, Boston, MA: Harvard Business Scholl Press.
• Stewart, Thomas A. (1994) “Your Company’s Most Valuable Asset: Intellectual capital”, Fortune, October, pp.68-74.
• Stewart, Thomas A. (1997) Intellectual Capital – The New Wealth of Organizations, London: Nicholas Brealey Publishing.
• Sveiby, Kark Erik (1997) The New Organizational Wealth: managing and measuring knowledge-based assets, San Francisco, CA: Berrett-Kowhler Publishers.
• Szábo, Katalin (1999) “Networks in Hyper-Competition - Decomposition of Companies into Molecular Units and their Re-Integration into Networks”, Journal of European Business Education, Issue 9, n. º 1, December, pp.80-92.
• Tapscott, Don; Ticoll, David and Lowy, Ticoll (2000) Digital Capital – Harnessing the Power of Business Webs, Boston, MA: Harvard Business Scholl Press.
• Teece, David J. (1998) “Capturing Value form Knowledge Assets: The New Economy, Markets for Know-How, and Intangible Assets”, California Management Review, Vol.40, n. º3, Spring, pp. 55-79.
• Tofler, Alvin (1990) Os Novos Poderes, Lisboa: Círculo de Leitores.
• Tiwana, Amrit (2000) The Knowledge Management Toolkit: Orchestrating IT, Strategy, and Knowledge Platforms, Second Edition, New Jersey: Prentice Hall.
• Tuomi, I. (2000) “Data is More than Knowledge: Implications of the Reversed Hierarchy for Knowledge Management and Organizational Memory”, Journal of Management Information Systems, Winter, Vol.16, n. º3, pp. 103-117.
• Zack, M. H. (1999) “Managing codified knowledge”, Sloan Management Review, 40, 4, pp. 45-58.
• Willigan, Walter L. (2001) “Leveraging your Intellectual Property: A Proven Path to Value Extraction”, Valuation of Intangible Assets in Global Operations, Farok J. Contractor (Editor), London: Quorum Books.