Dimensions of Vehicle Quality: Scale Development Study

Bülent Yıldız; Ertuğrul Çavdar

doi:10.47103/bilturk.773732

TR EN

Dimensions of Vehicle Quality: Scale Development Study

Abstract

The aim of this study was to develop a scale to evaluate vehicle quality (cars and light commercial vehicles). The study also compared owners’ assessment of the current status of their vehicles with the level of importance they assigned to the dimensions of vehicle quality. The sample consisted of 561 automobile owners. Data were collected using a questionnaire. Analysis revealed nine dimensions; reliability, user-friendliness, serviceability, performance, high-endness, aesthetics, perceived quality, comfort, and price. The gap between vehicle quality importance level and current vehicle status scores was greatest in the dimension “high-endness,” followed by serviceability, reliability, comfort, price, key features, user-friendliness, perceived quality, and “aesthetics.”

Keywords

Vehicle quality, Quality Dimensions, Quality

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Details

Primary Language

English

Subjects

Business Administration

Journal Section

Research Article

Authors

Bülent Yıldız
0000-0002-5368-2805
Türkiye

Ertuğrul Çavdar ^*
0000-0002-1522-8775
Türkiye

Publication Date

October 22, 2020

Submission Date

July 24, 2020

Acceptance Date

August 28, 2020

Published in Issue

Year 2020 Volume: 2 Number: 4

DOI

https://doi.org/10.47103/bilturk.773732

IZ

https://izlik.org/JA27UE26RL

APA

Yıldız, B., & Çavdar, E. (2020). Dimensions of Vehicle Quality: Scale Development Study. BİLTÜRK Journal of Economics and Related Studies, 2(4), 500-522. https://doi.org/10.47103/bilturk.773732

AMA

1.Yıldız B, Çavdar E. Dimensions of Vehicle Quality: Scale Development Study. BILTURK. 2020;2(4):500-522. doi:10.47103/bilturk.773732

Chicago

Yıldız, Bülent, and Ertuğrul Çavdar. 2020. “Dimensions of Vehicle Quality: Scale Development Study”. BİLTÜRK Journal of Economics and Related Studies 2 (4): 500-522. https://doi.org/10.47103/bilturk.773732.

EndNote

Yıldız B, Çavdar E (October 1, 2020) Dimensions of Vehicle Quality: Scale Development Study. BİLTÜRK Journal of Economics and Related Studies 2 4 500–522.

IEEE

[1]B. Yıldız and E. Çavdar, “Dimensions of Vehicle Quality: Scale Development Study”, BILTURK, vol. 2, no. 4, pp. 500–522, Oct. 2020, doi: 10.47103/bilturk.773732.

ISNAD

Yıldız, Bülent - Çavdar, Ertuğrul. “Dimensions of Vehicle Quality: Scale Development Study”. BİLTÜRK Journal of Economics and Related Studies 2/4 (October 1, 2020): 500-522. https://doi.org/10.47103/bilturk.773732.

JAMA

1.Yıldız B, Çavdar E. Dimensions of Vehicle Quality: Scale Development Study. BILTURK. 2020;2:500–522.

MLA

Yıldız, Bülent, and Ertuğrul Çavdar. “Dimensions of Vehicle Quality: Scale Development Study”. BİLTÜRK Journal of Economics and Related Studies, vol. 2, no. 4, Oct. 2020, pp. 500-22, doi:10.47103/bilturk.773732.

Vancouver

1.Bülent Yıldız, Ertuğrul Çavdar. Dimensions of Vehicle Quality: Scale Development Study. BILTURK. 2020 Oct. 1;2(4):500-22. doi:10.47103/bilturk.773732

Cited By

Elektrikli/Elektronik Tüketici Ürünlerinde Kalite Değerlendirme Kriterleri: Nitel bir Araştırma

Alanya Akademik Bakış

https://doi.org/10.29023/alanyaakademik.1076130

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