Öğretmenlerin Kişilik Özelliklerinin Duygusal Emek Gösterimlerine Etkileri

Year 2012, Volume: 9 Issue: 1, 47 - 65, 01.06.2012

Memduh Begenirbaş , Rukiye Can Yalçın

Abstract

Bu çalışmada, kişilik özelliklerinin, genellikle hizmet sektörü çalışanlarında aranan, duygusal emek gösterimlerine etkileri Ankara’da görev yapan 402 öğretmen katılımcı üzerinde incelenmiştir. Çalışmada değişkenler arası ilişkiler ve etkileri korelasyon ve regresyon analizleri ile ortaya konurken, değişkenlere ait ölçeklerin doğrulanması esnasında yapısal eşitlik modelinden istifade edilmiştir. Yapılan analizlerde ulaşılan bulgulara göre, genel olarak beş faktör kişilik özelliklerinin duygusal emeği anlamlı olarak açıkladığı tespit edilmiştir. Özellikle değişkenler alt boyutlar olarak ele alındığında, nörotiklik ile yüzeysel rol yapma, öz disiplin ile derinden rol yapma, uyumluluk ve gelişime açıklık ile de doğal duygu gösterimleri arasında pozitif ve anlamlı ilişkilere rastlanılmıştır

Keywords

Kişilik, Duygusal Emek, Öğretmen

The Effects of Teachers’ Personalities on Their Emotional Labor Display

Abstract

In this study, the effects of personal traits on emotional labor displays are examined on 402 teachers working in Ankara district. While the relations between the variables and their effects are asserted with correlation and regression analysis, the structural equation model is used for the validations of scales. According to the findings, five big personalities explain emotional labor significantly as a whole. Especially, at the level of sub-factors, we find positive and significant relationship between neuroticism and surface acting, conscientiousness and deep acting, agreeableness, openness to experience and natural feelings

Keywords

Personality, Emotional Labor, Teacher

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