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Öğretmenlerin Kişilik Özelliklerinin Duygusal Emek Gösterimlerine Etkileri

Yıl 2012, Cilt: 9 Sayı: 1, 47 - 65, 01.06.2012

Öz

Bu çalışmada, kişilik özelliklerinin, genellikle hizmet sektörü çalışanlarında aranan, duygusal emek gösterimlerine etkileri Ankara’da görev yapan 402 öğretmen katılımcı üzerinde incelenmiştir. Çalışmada değişkenler arası ilişkiler ve etkileri korelasyon ve regresyon analizleri ile ortaya konurken, değişkenlere ait ölçeklerin doğrulanması esnasında yapısal eşitlik modelinden istifade edilmiştir. Yapılan analizlerde ulaşılan bulgulara göre, genel olarak beş faktör kişilik özelliklerinin duygusal emeği anlamlı olarak açıkladığı tespit edilmiştir. Özellikle değişkenler alt boyutlar olarak ele alındığında, nörotiklik ile yüzeysel rol yapma, öz disiplin ile derinden rol yapma, uyumluluk ve gelişime açıklık ile de doğal duygu gösterimleri arasında pozitif ve anlamlı ilişkilere rastlanılmıştır

Kaynakça

  • Acker, S. ;1995; Carry on Caring: The Work of Women Teachers, British Journal of Sociology of Education, 16(1):, 21-36.
  • Allport, G.W. Pattern and Growth in Personality; 1961; NewYork: Holt, Rinehart and Winston.
  • Ashforth, B.E., Humprey, R.H.;1993; Emotional Labor in Service Roles: The Influence of Identity, Academy and Management Journal, 18, 88- 115.
  • Austin, E. J., Dore, T. C. P., O’Donovan, K. M.; 2008; Associations of Personality and Emotional Intelligence with Display Rule Perceptions and Emotional Labor, Personality and Individual Differences, 44, 679– 688.
  • Bakker A.B., Van Der Zee K.I., Lewig K.A., Dollard M.F.; 2006; The Relationship Between the Big Five Personality Factors and Burnout: A Study Among Volunteer Counselors, The Journal of Social Psychology, 146(1), 31–50.
  • Barnett L.A.; 2006; Accounting for Leisure Preferences from Within: The Relative Contributions of Gender, Race or Ethnicity, Personality, Affective Style, and Motivational Orientation, Journal of Leisure Research, Vol. 38, No. 4, 445-474.
  • Barrick, M. R.,Mount, M.K.; 1991; The Big Five Personality Dimensions and Job Performance: A Meta-analysis, Personnel Psychology, 44, 1– 26.
  • Barrick, M.R., Mount,M.K. (2003). Meta-Analysis of the Relationship Between the Five Factor Model of persOnality and Holland’s Occupational Types, Personnel Psychology, 56, 45-74.
  • Barrick, M. R., Mount, M.K.; 2005; YES, Personality mAtters: Moving on to More Important Matters, Human Performance, 18, 359–372.
  • Basım, H.N., Çetin, F., Tabak, A.; 2009; Beş Faktör Kişilik Özelliklerinin Kişilerarası Çatışma Çözme Yaklaşımlarıyla İlişkisi, Türk Psikoloji Dergisi, 24 (63), 20-34.
  • Bono, J.E., Boles, T.L., Judge, T.A., Lauver, K.J.; 2002; The Role of Personality in Task and Relationship Conflict, Journal of Personality, 70 (3), 1311-1344.
  • Brislin, R.W., Lonner, W.J., Thorndike, R.M.; 1973; Cross Cultural Research Methods. New York, John Willey&Sons Pub.
  • Brotheridge, C., Grandey A.;2002; Emotional Labor and Burnout: Comparing Two Perspectives of People Work, Journal of Vocational Behavior, 60, 17-39.
  • Cattell, R.B.;1956; Validation and Intensification of The Sixteen Personality Factor Questionnaire, Journal of Clinical Psychology, 12(3), 205- 214.
  • Cheung, F. Y., Tang, C. S.;2009; Emotional İntelligence, Affectivity, and Emotional Labor Strategies, Journal of Individual Differences, 30, 75– 86.
  • Costa, P.T., Mccrae, R.R.; 1995; Domains and Facets: Hiyerarchical Personality Assessment Using the Revised NEO Personality Inventory, Journal of Personality Assessment, 64(1), 21-50.
  • Cüceloğlu, D.; 1991; İnsan ve Davranışı, 2. Basım İstanbul: Remzi Kitabevi.
  • Diefendorff, J. M., Croyle, M. H., Gosserand, R. H.; 2005; The dimensionality and Antecedents of Emotional Labor strateGies, Journal of Vocational Behavior, 66, 339–357.
  • Eysenck, H.J.; 1951; The Organization of Personality, Journal of Personality, 20(1), 101-107.
  • Fairweather, J.; 1993; Academic Values and Faculty Rewards, Review of Higher Education, 17(1):, 43-68.
  • Forero, C. G., Gallardo-Pujol, D., Maydeu-Olivares, A., Andrés-Pueyo, A.; 2009; A Longitudinal Model for Predicting Performance of Police Officers Using Personality and Behavioral Data, Criminal Justice and Behavior, 36, 591–606.
  • Goldberg, L. R.; 1990; An Alternative Description of Personality: The Big- Five Factor Structure, Journal of Personality and Social Psychology, 59 1216-1229.
  • Grandey, A. A.;2000; Emotion Regulation in the Workplace: A New Way to Conceptualise Emotional Labor, Journal of Occupational Health Psychology, 5, 95–110.
  • Grandey, A.; 2003; When the Show must go on: Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-rated Service Delivery, Academy of Management Journal, 46, 86-96.
  • Graziano, W.G., Jensen-Campell A.L., Hair, C.E.; 1996; Perceiving Interpersonal Conflict and Reacting to It: The Case for Agreeableness, Journal of Personality and Social Psychology, 70, 820-835.
  • Grumet, M.R.;1988; Bitter Milk: Women and Teaching, Amherst: University of Massachusetts Press.
  • Gursoy, D., Boylu, Y., Avci, U.; 2011; Identifying the Complex Relationships Among Emotional Labor and Its Correlates, International Journal of Hospitality Management, 30, 783– 794.
  • Hochschild, A.R.; 1979; Emotion Work, Feeling Rules, and Social Structure, American Journal of Sociology, 85(3), 551-75.
  • Hochschild, A. R.;1983; The Managed Heart. Berkeley, CA: University of California Press.
  • James, N.; 1989; Emotional Labour: Skill and Work in the Social Regulation of Feelings, Sociological Review.
  • Kiffin-Petersen, Sandra A. , Catherine L. Jordan, Geoffrey N. Soutar; 2011; The Big Five, Emotional Exhaustion and Citizenship Behaviors in Service Settings: The mediating Role of Emotional Labor, Personality and Individual Differences, 50 43–48.
  • Kim, H. J.; 2008; Hotel Service Providers’ Emotional Labour: The Antecedents and Effects on Burnout, International Journal of HospitalityManagement, 27(2),151-161.
  • Kruml, S.M. & Geddes, D.;2000; Exploring the dimensions of emotional labor: The hearth of Hochschild’s work. Management Communication Quarterly, 14, 8-49.
  • Man F., C.S. Öz.; 2009; Göründüğü Gibi Olamamak ya da Olduğu Gibi Görünememek: Çağrı Merkezlerinde Duygusal Emek, Çalışma ve Toplum, 1, 75-94.
  • McAdams, D.P.;1997; A Conceptual History of peRsonality Psychology, Handbook of Personality Psychology, Academic Press, , 3-39.
  • McCrae, R.R., Costa, .T.Jr.; 1991; Adding Liebe und Arbeit: The Full Five- Factor Model and Well-being, Personality and Social Psychology Bulletin, 17, 227-232.
  • McCrae, R.R., John, O.P.;1992; An Introduction to the Five Factor Model and its Implications, Journal of Personality, 60, 175-215.
  • Mccrae, R.R., Costa, P.T.; 1997; Personality Trait Structure as a Human Universal, American Psychologist, 52, 509-525.
  • McKinney, K.; 1988; Faces: Five Components of Quality Teaching, Teaching Sociology, 16(3), 298-301.
  • Mischel, W.; 1993; Introduction to Personality (Fifth Edition), Florida, Harcourt Brave Jovanovich College Publishers.
  • Morgan, C.T.; 2000; Psikolojiye Giriş, (çev: Hacettepe Üniversitesi Psikoloji Bölümü), Hacettepe Üniversitesi Yayınları, Ankara, , 311.
  • Morris, J.A., Feldman D.C.; 1996; The Dimensions, Antecedents, and Consequences of Emotional Labor, Academy of Management Review, 21 (4), 986-1010.
  • Mount, M.K., Barrick M.R., Scullen S.M., Rounds J.;2005; . Higher-order Dimensions of the Big Five Personality Traits and The Big Six Vocational Interest Types, Personal Psychology, 58, 447-478.
  • Özgen, Işıl; 2010; Turizm İşletmelerinde Duygusal Emek, Detay Yayıncılık, Ankara, 2010.
  • Pierce, J.L.; 1995; Gender Trials:Emotional Lives in Contemporary Law Firms, Berkeley: University of California Press.
  • Rafaeli, A., Sutton R.; 1987; Expression of Emotion as Part of the Work Role, Academy of Management Review,12(1), 23-37.
  • Rupp D.E., Mccance, A.S., Spencer, S., Sonntag K.; 2008; Customer (In) Justice and Emotional Labor: The Role of Perspective Taking, Anger, and Emotional Regulation, Journal of Management, Vol. 34 No. 5, 903-924.
  • Schmitt, D. P., Allik, J., McCrae, R. R. & Benet-Martinez, V.; 2007; The Geographic Distribution of Big Five Personality Traits: Patterns and Profiles of Human Self-description Across 56 Nations., Journal of Cross-Cultural Psychology, 38 (2), 173-212.
  • Schneider, B.; 2007; Evolution of Study and Practice of Personality at Work, Human Resource Managment, 46(4), 583-610
  • Sohn, Hae-K., Lee T.J.; 2012; Relationship Between HEXACO Personality Factors and Emotional Labour of Service Providers in the Tourism İndustry, Tourism Management, 33, 116-125.
  • Somer, O.; 1998; Beş Faktör Modeli, Türk Psikoloji Yazıları, Cilt 1, No 2.
  • Sutton, R.E., Wheatley, K..F., 2003; Teachers’ Emotions and Teaching: A Review of the Literature and Directions for Future Research, Educational Psychology Review, 15, 27-358.
  • Sümer, N., Lajunen, T. ve Özkan, T.; 2005; Big Five Personality Traits As the Distal Predictors of Road Accident Involvement, G. Underwood (Ed.),Traffic and Transport Psychology, Elsevier Ltd.
  • Tabak A., Basım H.N., Tatar, İ., Çetin F.; 2010; İzlenim Yönetimi Taktiklerinde Beş Faktör Kişilik Özelliklerinin Rolü: Savunma Sanayiinde Bir Araştırma , Ege Akademik Bakış, 10 (2), 539-557
  • Tan, H. H., Foo, M. D., Chong, C. L., Ng, R.; 2003; Situational and Dispositional Predictors of Displays of Positive Emotions, Journal of Organizational Behavior, 24, 961–978.
  • Tobin, R.M., Graziano, W.G., Vanman, E.J., Tassinary, L.G.; 2000; Personality, Emotional Experience, and Efforts to Control Emotions, Journal of Personality and Social Psychology, 79, 656–669.
  • Van Egeren, L. F.; 2009; A Cybernetic Model of Global Personality Traits, Personality Social Psychology Review, 13, 92.
  • Wharton, A.S., Erickson R.J.; 1993; Managing Emotions on the Job and at Home: Understanding the Consequences of Multiple Emotional Roles, Academy of Management Review.
  • Wharton, A.S.; 1999; The Psychological Consequences of Emotional Labour, The Annals of the American Academy of Political and Social Science, 561, 158-176.
  • Wolak, J., Marcus, G.E.; 2007; Personality and Emotional Response: Strategic and Tactical Responses to Changing Political Circumstances, The ANNALS of the American Academy of Political and Social Science, 614, 172.
  • Yu, H. K., Kim, M. Y., Jung, H. K.; 2007; The Relations Between the Big 5 Personality Factors, Organizational Support Recognition, and Customer Orientation in the Restaurant Sector, Hotel Management Review, 16(5), 201-219.

The Effects of Teachers’ Personalities on Their Emotional Labor Display

Yıl 2012, Cilt: 9 Sayı: 1, 47 - 65, 01.06.2012

Öz

In this study, the effects of personal traits on emotional labor displays are examined on 402 teachers working in Ankara district. While the relations between the variables and their effects are asserted with correlation and regression analysis, the structural equation model is used for the validations of scales. According to the findings, five big personalities explain emotional labor significantly as a whole. Especially, at the level of sub-factors, we find positive and significant relationship between neuroticism and surface acting, conscientiousness and deep acting, agreeableness, openness to experience and natural feelings

Kaynakça

  • Acker, S. ;1995; Carry on Caring: The Work of Women Teachers, British Journal of Sociology of Education, 16(1):, 21-36.
  • Allport, G.W. Pattern and Growth in Personality; 1961; NewYork: Holt, Rinehart and Winston.
  • Ashforth, B.E., Humprey, R.H.;1993; Emotional Labor in Service Roles: The Influence of Identity, Academy and Management Journal, 18, 88- 115.
  • Austin, E. J., Dore, T. C. P., O’Donovan, K. M.; 2008; Associations of Personality and Emotional Intelligence with Display Rule Perceptions and Emotional Labor, Personality and Individual Differences, 44, 679– 688.
  • Bakker A.B., Van Der Zee K.I., Lewig K.A., Dollard M.F.; 2006; The Relationship Between the Big Five Personality Factors and Burnout: A Study Among Volunteer Counselors, The Journal of Social Psychology, 146(1), 31–50.
  • Barnett L.A.; 2006; Accounting for Leisure Preferences from Within: The Relative Contributions of Gender, Race or Ethnicity, Personality, Affective Style, and Motivational Orientation, Journal of Leisure Research, Vol. 38, No. 4, 445-474.
  • Barrick, M. R.,Mount, M.K.; 1991; The Big Five Personality Dimensions and Job Performance: A Meta-analysis, Personnel Psychology, 44, 1– 26.
  • Barrick, M.R., Mount,M.K. (2003). Meta-Analysis of the Relationship Between the Five Factor Model of persOnality and Holland’s Occupational Types, Personnel Psychology, 56, 45-74.
  • Barrick, M. R., Mount, M.K.; 2005; YES, Personality mAtters: Moving on to More Important Matters, Human Performance, 18, 359–372.
  • Basım, H.N., Çetin, F., Tabak, A.; 2009; Beş Faktör Kişilik Özelliklerinin Kişilerarası Çatışma Çözme Yaklaşımlarıyla İlişkisi, Türk Psikoloji Dergisi, 24 (63), 20-34.
  • Bono, J.E., Boles, T.L., Judge, T.A., Lauver, K.J.; 2002; The Role of Personality in Task and Relationship Conflict, Journal of Personality, 70 (3), 1311-1344.
  • Brislin, R.W., Lonner, W.J., Thorndike, R.M.; 1973; Cross Cultural Research Methods. New York, John Willey&Sons Pub.
  • Brotheridge, C., Grandey A.;2002; Emotional Labor and Burnout: Comparing Two Perspectives of People Work, Journal of Vocational Behavior, 60, 17-39.
  • Cattell, R.B.;1956; Validation and Intensification of The Sixteen Personality Factor Questionnaire, Journal of Clinical Psychology, 12(3), 205- 214.
  • Cheung, F. Y., Tang, C. S.;2009; Emotional İntelligence, Affectivity, and Emotional Labor Strategies, Journal of Individual Differences, 30, 75– 86.
  • Costa, P.T., Mccrae, R.R.; 1995; Domains and Facets: Hiyerarchical Personality Assessment Using the Revised NEO Personality Inventory, Journal of Personality Assessment, 64(1), 21-50.
  • Cüceloğlu, D.; 1991; İnsan ve Davranışı, 2. Basım İstanbul: Remzi Kitabevi.
  • Diefendorff, J. M., Croyle, M. H., Gosserand, R. H.; 2005; The dimensionality and Antecedents of Emotional Labor strateGies, Journal of Vocational Behavior, 66, 339–357.
  • Eysenck, H.J.; 1951; The Organization of Personality, Journal of Personality, 20(1), 101-107.
  • Fairweather, J.; 1993; Academic Values and Faculty Rewards, Review of Higher Education, 17(1):, 43-68.
  • Forero, C. G., Gallardo-Pujol, D., Maydeu-Olivares, A., Andrés-Pueyo, A.; 2009; A Longitudinal Model for Predicting Performance of Police Officers Using Personality and Behavioral Data, Criminal Justice and Behavior, 36, 591–606.
  • Goldberg, L. R.; 1990; An Alternative Description of Personality: The Big- Five Factor Structure, Journal of Personality and Social Psychology, 59 1216-1229.
  • Grandey, A. A.;2000; Emotion Regulation in the Workplace: A New Way to Conceptualise Emotional Labor, Journal of Occupational Health Psychology, 5, 95–110.
  • Grandey, A.; 2003; When the Show must go on: Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-rated Service Delivery, Academy of Management Journal, 46, 86-96.
  • Graziano, W.G., Jensen-Campell A.L., Hair, C.E.; 1996; Perceiving Interpersonal Conflict and Reacting to It: The Case for Agreeableness, Journal of Personality and Social Psychology, 70, 820-835.
  • Grumet, M.R.;1988; Bitter Milk: Women and Teaching, Amherst: University of Massachusetts Press.
  • Gursoy, D., Boylu, Y., Avci, U.; 2011; Identifying the Complex Relationships Among Emotional Labor and Its Correlates, International Journal of Hospitality Management, 30, 783– 794.
  • Hochschild, A.R.; 1979; Emotion Work, Feeling Rules, and Social Structure, American Journal of Sociology, 85(3), 551-75.
  • Hochschild, A. R.;1983; The Managed Heart. Berkeley, CA: University of California Press.
  • James, N.; 1989; Emotional Labour: Skill and Work in the Social Regulation of Feelings, Sociological Review.
  • Kiffin-Petersen, Sandra A. , Catherine L. Jordan, Geoffrey N. Soutar; 2011; The Big Five, Emotional Exhaustion and Citizenship Behaviors in Service Settings: The mediating Role of Emotional Labor, Personality and Individual Differences, 50 43–48.
  • Kim, H. J.; 2008; Hotel Service Providers’ Emotional Labour: The Antecedents and Effects on Burnout, International Journal of HospitalityManagement, 27(2),151-161.
  • Kruml, S.M. & Geddes, D.;2000; Exploring the dimensions of emotional labor: The hearth of Hochschild’s work. Management Communication Quarterly, 14, 8-49.
  • Man F., C.S. Öz.; 2009; Göründüğü Gibi Olamamak ya da Olduğu Gibi Görünememek: Çağrı Merkezlerinde Duygusal Emek, Çalışma ve Toplum, 1, 75-94.
  • McAdams, D.P.;1997; A Conceptual History of peRsonality Psychology, Handbook of Personality Psychology, Academic Press, , 3-39.
  • McCrae, R.R., Costa, .T.Jr.; 1991; Adding Liebe und Arbeit: The Full Five- Factor Model and Well-being, Personality and Social Psychology Bulletin, 17, 227-232.
  • McCrae, R.R., John, O.P.;1992; An Introduction to the Five Factor Model and its Implications, Journal of Personality, 60, 175-215.
  • Mccrae, R.R., Costa, P.T.; 1997; Personality Trait Structure as a Human Universal, American Psychologist, 52, 509-525.
  • McKinney, K.; 1988; Faces: Five Components of Quality Teaching, Teaching Sociology, 16(3), 298-301.
  • Mischel, W.; 1993; Introduction to Personality (Fifth Edition), Florida, Harcourt Brave Jovanovich College Publishers.
  • Morgan, C.T.; 2000; Psikolojiye Giriş, (çev: Hacettepe Üniversitesi Psikoloji Bölümü), Hacettepe Üniversitesi Yayınları, Ankara, , 311.
  • Morris, J.A., Feldman D.C.; 1996; The Dimensions, Antecedents, and Consequences of Emotional Labor, Academy of Management Review, 21 (4), 986-1010.
  • Mount, M.K., Barrick M.R., Scullen S.M., Rounds J.;2005; . Higher-order Dimensions of the Big Five Personality Traits and The Big Six Vocational Interest Types, Personal Psychology, 58, 447-478.
  • Özgen, Işıl; 2010; Turizm İşletmelerinde Duygusal Emek, Detay Yayıncılık, Ankara, 2010.
  • Pierce, J.L.; 1995; Gender Trials:Emotional Lives in Contemporary Law Firms, Berkeley: University of California Press.
  • Rafaeli, A., Sutton R.; 1987; Expression of Emotion as Part of the Work Role, Academy of Management Review,12(1), 23-37.
  • Rupp D.E., Mccance, A.S., Spencer, S., Sonntag K.; 2008; Customer (In) Justice and Emotional Labor: The Role of Perspective Taking, Anger, and Emotional Regulation, Journal of Management, Vol. 34 No. 5, 903-924.
  • Schmitt, D. P., Allik, J., McCrae, R. R. & Benet-Martinez, V.; 2007; The Geographic Distribution of Big Five Personality Traits: Patterns and Profiles of Human Self-description Across 56 Nations., Journal of Cross-Cultural Psychology, 38 (2), 173-212.
  • Schneider, B.; 2007; Evolution of Study and Practice of Personality at Work, Human Resource Managment, 46(4), 583-610
  • Sohn, Hae-K., Lee T.J.; 2012; Relationship Between HEXACO Personality Factors and Emotional Labour of Service Providers in the Tourism İndustry, Tourism Management, 33, 116-125.
  • Somer, O.; 1998; Beş Faktör Modeli, Türk Psikoloji Yazıları, Cilt 1, No 2.
  • Sutton, R.E., Wheatley, K..F., 2003; Teachers’ Emotions and Teaching: A Review of the Literature and Directions for Future Research, Educational Psychology Review, 15, 27-358.
  • Sümer, N., Lajunen, T. ve Özkan, T.; 2005; Big Five Personality Traits As the Distal Predictors of Road Accident Involvement, G. Underwood (Ed.),Traffic and Transport Psychology, Elsevier Ltd.
  • Tabak A., Basım H.N., Tatar, İ., Çetin F.; 2010; İzlenim Yönetimi Taktiklerinde Beş Faktör Kişilik Özelliklerinin Rolü: Savunma Sanayiinde Bir Araştırma , Ege Akademik Bakış, 10 (2), 539-557
  • Tan, H. H., Foo, M. D., Chong, C. L., Ng, R.; 2003; Situational and Dispositional Predictors of Displays of Positive Emotions, Journal of Organizational Behavior, 24, 961–978.
  • Tobin, R.M., Graziano, W.G., Vanman, E.J., Tassinary, L.G.; 2000; Personality, Emotional Experience, and Efforts to Control Emotions, Journal of Personality and Social Psychology, 79, 656–669.
  • Van Egeren, L. F.; 2009; A Cybernetic Model of Global Personality Traits, Personality Social Psychology Review, 13, 92.
  • Wharton, A.S., Erickson R.J.; 1993; Managing Emotions on the Job and at Home: Understanding the Consequences of Multiple Emotional Roles, Academy of Management Review.
  • Wharton, A.S.; 1999; The Psychological Consequences of Emotional Labour, The Annals of the American Academy of Political and Social Science, 561, 158-176.
  • Wolak, J., Marcus, G.E.; 2007; Personality and Emotional Response: Strategic and Tactical Responses to Changing Political Circumstances, The ANNALS of the American Academy of Political and Social Science, 614, 172.
  • Yu, H. K., Kim, M. Y., Jung, H. K.; 2007; The Relations Between the Big 5 Personality Factors, Organizational Support Recognition, and Customer Orientation in the Restaurant Sector, Hotel Management Review, 16(5), 201-219.
Toplam 61 adet kaynakça vardır.

Ayrıntılar

Diğer ID JA44ND24TM
Bölüm Araştırma Makalesi
Yazarlar

Memduh Begenirbaş

Rukiye Can Yalçın Bu kişi benim

Yayımlanma Tarihi 1 Haziran 2012
Yayımlandığı Sayı Yıl 2012 Cilt: 9 Sayı: 1

Kaynak Göster

APA Begenirbaş, M., & Yalçın, R. C. (2012). Öğretmenlerin Kişilik Özelliklerinin Duygusal Emek Gösterimlerine Etkileri. Çağ Üniversitesi Sosyal Bilimler Dergisi, 9(1), 47-65.