Determining The Level of Trust in The Healthcare System

Yıl 2024, Cilt: 11 Sayı: 2, 290 - 302, 28.06.2024

Gamze Bayın Donar , Yasemin Hancıoğlu Başköy , Deniz Tugay Arslan , Gözde Yeşilaydın

https://doi.org/10.34087/cbusbed.1404809

Öz

The aim of this study is to determine the level of trust in the healthcare system among the Turkish population. The study was conducted in Turkey and aimed to gather information from individuals aged between 20 and 74. A total of 1020 participants were surveyed online using a Socio-Demographic Characteristics Form and a Multidimensional Trust Scale for the Healthcare System. The participants' scale score average was 56.32±10.65, indicating a moderate level of trust. The level of trust in the healthcare system showed statistically significant differences based on variables such as education level, income status, regular doctor check-up attendance, and the presence of a healthcare worker in the family. Policymakers are recommended to examine various factors identified in such studies that contribute to the formation and maintenance of trust. By analyzing these factors, effective strategies can be developed to enhance trust in the healthcare system. In this context, it is believed that improvements, particularly in the areas of healthcare quality and patient rights, will have a positive impact on trust. Considering that the level of trust in the healthcare system tends to increase as the experience of using healthcare services increases, it is recommended to identify economic and social factors related to healthcare inequalities that affect access to healthcare services and to make improvements in this regard. As trust levels may change over time, it is suggested to periodically measure the level of trust in the healthcare system within the community.

Anahtar Kelimeler

Trust, Healthcare Systems, Türkiye.

Sağlık Bakım Sistemine Duyulan Güven Düzeyinin Belirlenmesi

Öz

Bu çalışmanın amacı, Türk toplumunun sağlık bakım sistemine duyduğu güven düzeyini belirlemektir. Araştırmanın evrenini Türkiye’de yaşayan 20-74 yaş aralığındaki bireyler oluşturmuş ve online form aracılığıyla 1020 kişiye ulaşılmıştır. Veri; Sosyodemografik Özellikler Formu ve Sağlık Bakım Sistemine Çok Boyutlu Güven Ölçeği aracılığıyla toplanmıştır. Katılımcıların ölçek puan ortalaması 56,32±10,65 olup orta düzeydedir. Sağlık bakım sistemine güven düzeyi; eğitim düzeyi, gelir durumu, düzenli olarak doktor kontrolüne gitme durumu ve sağlık çalışanı yakını bulunma değişkenlerine göre istatistiksel olarak anlamlı farklılıklar göstermektedir. Politika yapıcıların, güvenin oluşmasına ve sürdürülmesine katkı sağlayan bu ve benzeri araştırmalarda belirlenen çeşitli faktörleri inceleyerek etkili stratejiler geliştirmesi önerilmektedir. Bu kapsamda özellikle sağlık hizmetinin kalitesi ve hasta hakları alanlarında iyileştirme yapılmasının güven üzerinde olumlu etki yaratacağı düşünülmektedir. Sağlık hizmeti kullanımı deneyimi arttıkça sağlık sistemine güven düzeyinin de arttığı dikkate alındığında sağlık hizmetlerine erişim üzerinde etkili olan sağlıkta eşitsizliğe ilişkin ekonomik ve sosyal faktörlerin tespiti ve bu kapsamda iyileştirme yapılması, güven düzeyi zaman içerisinde değişiklik gösterebileceği için toplumun sağlık bakım sistemine güven düzeyinin belirli aralıklarla ölçülmesi önerilmektedir.

Anahtar Kelimeler

Güven, Sağlık Bakım Sistemleri, Türkiye.

Kaynakça

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