The Role Of Leadership Practices In Organizational Emotion Management: A Qualitative Research In The Aviation Industry

Öz

Leadership is the power to influence people in a group and direct people to a specific goal. Leadership for organizations; It means taking on a mentoring role to keep up with changes in the competitive environment, gain advantage, and contribute to sustainability. In particular, leaders who guide employees are identified with the ability to manage organizational emotions like an orchestra conductor by supporting employees in their working lives and supporting the building of responsibility and self-confidence. In this regard, regardless of the sector and institution, a leader is expected to have the ability to navigate differences. While some sectors require vertical control because they require intense expertise, others are more flexible. However, the aviation sector, which we chose to implement as the key here, needs both features. However, regardless of the sector, it is not possible to talk about leadership characteristics that are suitable for all conditions, as different variability requires different leadership characteristics. The fact that leadership needs this diversity in practice requires a certain level of flexibility and capacity. This aims to correctly direct the network of relationships at the organizational level. Based on this, this research focuses on the leader-follower relationship and aims to determine the role of leaders in emotional management through their followers. This expansion took place in the aviation sector, whose operational business processes and dynamics are relatively different compared to other service sectors. Content analysis, a qualitative analysis method, was used in the research. The sample of the research, for which a focus group interview was held, consists of 22 professionals working in the aviation industry. The interviews conducted in the research were analyzed with the maxqda 22 program, conceptual coding was made and the findings were determined in terms of relationship intensity and the results were presented.

Anahtar Kelimeler

• Leadership
• Human Resource Management
• Aviation Management
• Organizational Behavior

ÖRGÜTSEL DUYGU YÖNETİMİNDE LİDERLİK UYGULAMALARININ ROLÜ: HAVACILIK SEKTÖRÜNDE NİTEL BİR ARAŞTIRMA

Öz

Liderlik, bir gruptaki insanları etkileme ve insanları belirli bir hedefe yönlendirme gücü olarak tanımlanmaktadır. Organizasyonlar için liderlik; Rekabet ortamındaki değişimlere ayak uydurmak, avantaj sağlamak ve sürdürülebilirliğe katkıda bulunmak için mentorluk rolü üstlenmek anlamına gelir. Özellikle çalışanlara rehberlik eden liderler, çalışanları çalışma hayatlarında destekleyerek, sorumluluk ve özgüven inşasını destekleyerek örgütsel duyguları bir orkestra şefi gibi yönetebilme becerisiyle özdeşleştirilmektedir. Bu bakımdan sektör ve kurum ne olursa olsun bir liderin farklılıkları yönetebilme becerisine sahip olması bekleniyor. Bazı sektörler yoğun uzmanlık gerektirdiğinden dikey kontrole ihtiyaç duyarken, bazıları daha esnektir. Ancak burada anahtar olarak hayata geçirmeyi seçtiğimiz havacılık sektörünün her iki özelliğe de ihtiyacı var. Ancak sektör ne olursa olsun, her koşula uygun liderlik özelliklerinden bahsetmek mümkün değildir çünkü farklı değişkenlik, farklı liderlik özelliklerini gerektirir. Özellikle liderliğin pratikte bu çeşitliliğe ihtiyaç duyması belli düzeyde bir esneklik kapasitesi gerektirmektedir. Bunun amacı örgütsel düzeydeki ilişki ağını doğru yönlendirmektir. Buradan hareketle bu araştırma, lider-takipçi ilişkisine odaklanmakta ve takipçileri aracılığıyla liderlerin duygu yönetimindeki rolünü belirlemeyi amaçlamaktadır. Bu genişleme, operasyonel iş süreçleri ve dinamikleri diğer hizmet sektörlerine göre nispeten farklı olan havacılık sektöründe gerçekleşti. Araştırmada nitel analiz yöntemlerinden içerik analizi kullanılmıştır. Odak grup görüşmesi gerçekleştirilen araştırmanın örneklemini havacılık sektöründe çalışan 22 profesyonel oluşturmaktadır. Araştırmada yapılan görüşmeler maxqda 22 programı ile analiz edilerek kavramsal kodlamalar yapılmış ve ilişki yoğunluğu açısından bulgular belirlenerek sonuçlar sunulmuştur.

Anahtar Kelimeler

• Liderlik
• İnsan Kaynakları Yönetimi
• Havacılık Yönetimi
• Örgütsel Davranış

Kaynakça

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