Effect of Nurses’ Satisfaction with Performance Appraisal System on Organisational Trust: A Cross-sectional Study

Abstract

Objective: This study aims to examine the impact of nurses’ satisfaction with the performance appraisal system on their organisational trust levels. Method: A cross-sectional and descriptive design was employed, involving 677 nurses who met the study’s inclusion criteria. Participants were selected using convenience sampling. Data collection was carried out using a Personal Information Form, the Satisfaction with Performance Appraisal System Scale, and the Organisational Trust Scale. In addition to descriptive statistics, the following tests were used for group comparisons: independent samples t-test, Mann–Whitney U test, one-way ANOVA, and Kruskal Wallis test. The Spearman correlation test was used for the relationship analysis, and multivariate linear regression analysis was performed to examine the determinants of the dependent variable. The results were interpreted based on a 95% confidence interval and a p<0.05 significance level. Results: The findings revealed that satisfaction with the performance appraisal system was average (2.28±1.05) and organisational trust was above average (4.35±0.89). A statistically significant positive correlation was found between satisfaction with the performance appraisal system and organisational trust among nurses (p<0.05). In addition, higher satisfaction with the performance appraisal system was associated with increased organisational trust (p<0.05). Conclusion: Findings indicate that improving nurses’ satisfaction with performance appraisal systems is an essential strategy to enhance organisational trust in healthcare settings

Keywords

• Organisational Trust
• Performance Appraisal System
• Satisfaction
• Nurse

Ethical Statement

This study was approved by the ethics committee of Istanbul University Istanbul Faculty of Medicine (Date 19.10.2017; Number 1155). Permission was also obtained from the hospital administration where the study was conducted (Date 04.01.2018; Number 5327). Informed Consent: All participants provided written consent prior to their participation in the study.

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