Effect of Nurses’ Satisfaction with Performance Appraisal System on Organisational Trust: A Cross-sectional Study

Yıl 2025, Sayı: 9, 9 - 19, 24.11.2025

Leyla Afşar , Şehrinaz Polat , Hanife Tiryaki Şen , Hikmet Erkan

https://doi.org/10.26650/CURARE.2025.1656541

Öz

Objective: This study aims to examine the impact of nurses’ satisfaction with the performance appraisal system on their organisational trust levels.

Method: A cross-sectional and descriptive design was employed, involving 677 nurses who met the study’s inclusion criteria. Participants were selected using convenience sampling. Data collection was carried out using a Personal Information Form, the Satisfaction with Performance Appraisal System Scale, and the Organisational Trust Scale. In addition to descriptive statistics, the following tests were used for group comparisons: independent samples t-test, Mann–Whitney U test, one-way ANOVA, and Kruskal Wallis test. The Spearman correlation test was used for the relationship analysis, and multivariate linear regression analysis was performed to examine the determinants of the dependent variable. The results were interpreted based on a 95% confidence interval and a p<0.05 significance level.

Results: The findings revealed that satisfaction with the performance appraisal system was average (2.28±1.05) and organisational trust was above average (4.35±0.89). A statistically significant positive correlation was found between satisfaction with the performance appraisal system and organisational trust among nurses (p<0.05). In addition, higher satisfaction with the performance appraisal system was associated with increased organisational trust (p<0.05).

Conclusion: Findings indicate that improving nurses’ satisfaction with performance appraisal systems is an essential strategy to enhance organisational trust in healthcare settings

Anahtar Kelimeler

Organisational Trust , Performance Appraisal System , Satisfaction , Nurse

Etik Beyan

This study was approved by the ethics committee of Istanbul University Istanbul Faculty of Medicine (Date 19.10.2017; Number 1155). Permission was also obtained from the hospital administration where the study was conducted (Date 04.01.2018; Number 5327). Informed Consent: All participants provided written consent prior to their participation in the study.

Kaynakça

• 1 Baş E, Öztürk H. HemşireLerin değerLendirmesiyLe hastaneLerde örgütseL güven düzeyi (OrganisationaL Trust LeveL in HospitaLs Through Nurses' EvaLuation). SağLık ve HemşireLik Yönetimi Dergisi (JournaL of HeaLth and Nursing Management). 2024;11(2):243-253. google scholar
• 2 Joseph J, Varghese B. İmpact of AnnuaL AppraisaL Processes on Nurses’ Job Performance and Satisfaction: A Systematic Review. İranian JournaL of HeaLth Sciences. 2024;12(4):305-316. google scholar
• 3 Ko Y, Yu S, Jeong SH. Effects of nursing power and organisationaL trust on nurses’ responsiveness and orientation to patient needs. Nursing Öpen. 2020;7:1807-1814. google scholar
• 4 NdLovu S, Van Wyk NC, Leech R. ‘ProfessionaL nurses’ perspectives of an ideaL performance management process’. HeaLth SA Gesondheid. 2024;29(0):a2595. google scholar
• 5 İqbaL N, Ahmad N, Haider Z, BatooL Y, UL-ain Q. İmpact of performance appraisaL on empLoyee performance invoLving the moderating roLe of motivation. Öman Chapter Arab J Bus Manag Rev. 2013;34(981):1-20. google scholar
• 6 ALy NAEFM, EL-Shanawany SM. İnfluence of performance appraisaL satisfaction on nurses’ motivation and their work outcomes in criticaL care and toxicoLogy units. Eur Sci J. 2016;12(20). google scholar
• 7 Kutty J, Varghese B. İmpact of annuaL appraisaL processes on nurses’ job performance and satisfaction: A systematic review. İran J HeaLth Sci. 2024;12(4):305-316 google scholar
• 8 Homauni A, Mosadeghrad AM, Jaafaripooyan E. The effectiveness of empLoyee performance appraisaL system in the heaLth sector: Evidence from İranian organisations. Asia Pacific JournaL of HeaLth Management. 2021;16(4):36-44. google scholar
• 9 HeLaL İ. The impact of performance appraisaLs on empLoyee productivity: The case of the Lebanese retaiL sector. European JournaL of Business and Management Research. 2022;7(5):109-117. google scholar
• 10 Deepa E, Kuppusamy S. İmpact of the performance appraisaL system on job satisfaction, empLoyee engagement, organisationaL citizenship behaviour and productivity. İndian J AppL Res. 2014;4(2):4-6. google scholar
• 11 Çakmak AF, Biçer İH. Performans değerleme sisteminden duyulan memnuniyeti etkileyen unsurlar. İTÜ Sosyal Bilimler Dergisi. 2006;3(1):3-14. google scholar
• 12 Gözükara İ, Hatipoğlu Z, Güneş Ö. The impact of the perceived leadership style on performance appraisal satisfaction and organisational diagnosis in terms of turnover. google scholar
• 13 Percunda AD, Taniasari N, Chalidyanto D. Organisational justice and performance appraisal satisfaction: a study in a suburban hospital in Indonesia. Eurasian J Biosci. 2020;14(2). google scholar
• 14 Saraih UN, Karim KM, Ahmad R, Nordin N. The development model of performance appraisal satisfaction in relation to organisational justice: evidence from public higher educational institution. J Adv Res Bus Manag Stud. 2017;6(1):72-85. google scholar
• 15 Miharja M, Sacipto R, Nguyen QTT, Nguyen PT, Usanti TP. How interactional justice within organisations impacts counterproductive work behaviours and self-efficacy in the presence of performance appraisal satisfaction. Int J Innov Creat Change. 2020;10(11):459-477. google scholar
• 16 Mehrez A, Alamiri F. An assessment of performance appraisal satisfaction levels among physicians: investigation from the healthcare sector in Qatar. Manag Sci Lett. 2019;9:1833-1846. google scholar
• 17 Ismail H, Gali N. Relationships among performance appraisal satisfaction, work-family conflict, and job stress. J Manag Organ. 2017;23(3):356-372. google scholar
• 18 Ishaque A, Rehman SU, Tufail M, Khan Q, Shah M, Khan Y. Impact of employee satisfaction with performance appraisal system on employee work performance: mediating role of intrinsic motivation. J Manag Sci. 2017;11. google scholar
• 19 Weerakkody WAS, Mahalekamge WGS. The relationship between performance appraisal satisfaction and employee outcomes: with special reference of Bank of Ceylon Head Office.2013. google scholar
• 20 Fakhimi F, Raisy A. Satisfaction with performance appraisal from the employees’ perspective and its behavioural outcomes (case study of headquarters offices of Bank Refah). Eur Online J Nat Soc Sci. 2013;2(3):296. google scholar
• 21 Naeem M, Jamal W, Riaz MK. The relationship of employees’ performance appraisal satisfaction with employees’ outcomes: evidence from higher educational institutes. FWU J Soc Sci. 2017;11(2):71-81. google scholar
• 22 Ahuja KK, Padhy P, Srivastava G. Performance appraisal satisfaction & organisational commitment. Indian J Ind Relat. 2018;53(4):675-692. google scholar
• 23 Dursun S, Gökçe A, Aytaş S. Performans değerlendirme sisteminden duyulan çalışan memnuniyeti ile örgütsel vatandaşlık davranışı arasındaki ilişkide iş tatmininin aracılık rolü. Gümüşhane Univ Sos Bilim Enst Elektr Derg. 2020;11(2):484-493. google scholar
• 24 Hamzah M, Tamam B, Atiqullah A, Surahman F. The role of performance appraisal satisfaction on work engagement and its impact on turnover intention: an empirical study at Pamekasan Regency, Indonesia. Int J Multicult Multirelig Underst. 2022;9(6):236-243. google scholar
• 25 Khawrin MK, Abid I, Aadil M. Performance appraisal satisfaction as a predictor of work motivation of employees at the Ministry of Higher Education of Afghanistan.2022. google scholar
• 26 Usman M, Fan L, Haq MA, Hussain N. Outcomes of employees’ reactions towards the characteristics of the performance appraisal system: a case study of a commercial bank in Pakistan. Eur J Bus Manag. 2014;6(15):2222-28839. google scholar
• 27 Ismail HN, Rishani M. The relationships among performance appraisal satisfaction, career development and creative behaviour. J Dev Areas. 2018;52(3):109-124. google scholar
• 28 Aleassa HM. Performance appraisal satisfaction and counterproductive behaviours: direct and moderating effects. Int J Bus Adm. 2014;5(1):76-89. google scholar
• 29 Aksoy C. Çalışanların örgütsel adalat ve örgütsel güven algıları arasındaki ilişkinin incelenmesi. Int J Manag Adm. 2017;1(1):1-11. google scholar
• 30 Kanten P. İşgörenlerde işe adanmanın ve proaktif davranışların oluşumunda örgütsel güven ile örgütsel özdeşleşmenin rolü. [Doktora tezi]. Isparta: Süleyman Demirel Üniversitesi Sosyal Bilimler Enstitüsü; 2012. google scholar
• 31 Nedkovski V, Guerci M, De Battisti F, Siletti E. Organisational ethical climates and employee's trust in colleagues, the supervisor, and the organisation. J Bus Res. 2017;71:19-26. google scholar
• 32 Huff L, Kelley L. Levels of organisational trust in individualistic versus collectivist societies: a seven-nation study. Organ Sci. 2003;14(1):81-90. google scholar
• 33 Moradi T, Mehraban MA, Moeini M. Comparison of the perceptions of managers and nursing staff towards performance appraisal. Iran J Nurs Midwifery Res. 2017;22(2):128. google scholar
• 34 Kurtuluş K. Araştırma Yöntemleri. Türkmen Kitabevi. (2010). İstanbul. google scholar
• 35 Murphy E. Employee acceptance of performance appraisal: participation in the development of a performance appraisal system [dissertation]. Chicago (IL): Illinois Institute of Technology; 1986. google scholar
• 36 Yücel PZ. Örgütsel güven ve iş tatmini ilişkisi ve bir araştırma. Yayınlanmamış Yüksek Lisans Tezi, İstanbul Üniversitesi Sosyal Bilimler Enstitüsü, 2006. google scholar
• 37 Altuntaş S, Baykal U. Reliability and validity of organisational trust scale in nursing. Florence Nightingale J Nurs. 2010;18(1):10-18. google scholar
• 38 Polat Ş, Ay F. Do Individual and vocational features affect nurses' job satisfaction and organisational trust levels? Arc Health Sci Res. 2020;2(2):167-177. google scholar
• 39 Yıldırım D, Bahçecik AN. Nurses' authentic leadership perceptions and organisational trust levels: A correlation and cross-sectional study. Turkiye Klinikleri Journal of Nursing Sciences. 2024;16(3):798-805. google scholar
• 40 Belsito CA, Reutzel CR. SME employee performance appraisal formalisation and trust in leadership change. Int J Organ Anal. 2020;28(2):434-456. google scholar
• 41 Mulvaney MA. Examining the role of employee participation, supervisor trust, and appraisal reactions in a pay-for-performance appraisal system. Public Organ Rev. 2019;19(2):201-225. google scholar
• 42 Ryu G, Hong SW. The mediating effect of trust in supervisors in the relationship between constructive performance feedback and perceived fairness of performance appraisal. Public Perform Manag Rev. 2020;43(4):871-888. google scholar
• 43 Cho YJ, Lee JW. Performance management and trust in supervisors. Rev Public Pers Adm. 2012;32(3):236-259. google scholar
• 44 Nazaruddin I, Sofyani H, Putri CM, Fatmaningrum ES, Wahyuni F. Ethical leadership and performance appraisal satisfaction: the mediating role of trust. In: Advances in Business, Management and Entrepreneurship. Boca Raton (FL): CRC Press; 2020. p. 627-631. google scholar
• 45 Aryal NP, Hamal JB, Bhatta N. Performance appraisal, job satisfaction and organisational commitment in Nepalese Commercial Banks. Marsyangdi Journal. 2022;3(1):38-50. google scholar
• 46 Rodrigues RI, Gomes C, Junça-Silva A. The role of satisfaction with performance appraisal: a comparative study between the public and private sector. Revista Brasileira de Gestao de Negocios. 2023;25:72-87. google scholar
• 47 Shyoukhi L, Lipinski J. The relationship between the performance appraisal system and employee job satisfaction in higher education ınstitutions in Palestine. Journal of Management Policy and Practice. 2024;25(3):26-40. google scholar
• 48 Naji A, Ben Mansour J, Leclerc A. Performance Appraisal System and Employee Satisfaction: The role of trust towards supervisors. Journal of Human Resources Management and Labour Studies. 2015;3(1):40-53. google scholar
• 49 Hahm SY, Gu M, Sok S. Influences of communication ability, organisational intimacy, and trust among colleagues on the job satisfaction of nurses in comprehensive nursing care service units. Frontiers in Public Health. 2024;12:1354972. google scholar
• 50 Abdullah AGKB, Ismail A, Ling YL. Do perceived organisational justice and trust determine the satisfaction of performance appraisal practice? A case of Malaysian secondary school teachers. Adv Soc Sci Res J. 2015;2(8). google scholar