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Beş Yıldızlı Otellerde Çalışanların Demografik Özellikleri İle Örgütsel Bağlılıkları Arasındaki İlişkiyi Belirlemeye Yönelik Bir Araştırma: Adana İli Örneği

Year 2005, Volume: 14 Issue: 1, 395 - 412, 01.06.2005

Abstract

Companies that grasp the importance of human resources are willing to bind their employees to the organization in order to cope with the increasing competition conditions and in the meantime achieving the organizational purposes in an efficient and effective way Organizational loyalty that provides the employee participation and increase the overall efficiency of the organization has recently started to become an important topic The purpose of this study is to determine the correlation between the affective continuance and normative loyalty that are the three dimensions of organizational loyalty and demographic characteristics of employees Towards this purpose three dimensional organizational loyalty scale developed by Meyer and Allen was implemented to the employees of the five star hotels in the city of Adana In the field study that was conducted with the assistance of hotel department managers it is concluded that the affective continuance and normative loyalties of the hotel employees in the sample group show no difference depending on their gender marital status and total working periods in the hotel and position However it is determined that the mentioned hotel employees’ affective and continuance loyalties show significant difference depending on their age and education level whereas their affective loyalties show significant difference depending on their income level Key Words: Organizational Behaviour Dimensions of Organizational Loyalty Hotel Employees Five Star Hotels

References

  • Angle, H., Perry, J. (1981), "An Empirical Assessment of Organizational Commitment and Organizational Effectiveness", Administrative Science Quarterly, 26: 1-14.
  • Aven, F.F., Parker, B., McEnvoy, G.M. (1993), "Gender and Attitudinal Commitment to Organizations: A Meta Analysis", Journal of Applied Psychology, 72: 642-648.
  • Balay, R. (2000), Yönetici ve Öğretmenlerde Örgütsel Bağlılık, Ankara: Nobel Yayın Dağıtım.
  • Bolat, O. (2000), Konaklama İşletmelerinde İşgören Tatmini: İnsan Kaynakları Yönetimi Boyutuyla Bir Değerlendirme, Turizm İşletmelerinde İnsan Kaynakları Yönetimi. Hafta Sonu Semineri VII. Nevşehir.
  • Brown, R.B. (1996), "Organizational Commitment: Clarifying the Concept and Simplifying the Existing Construct Typology", Journal of Vocational Behavior, 49:230-251.
  • Brown, B.B. (2003), Employees' Organizational Commitment and Their Perception of Supervisors' Relations-Oriented and Task-Oriented Leadership Behaviors, Unpublished Dissertation, Falls Church, Virginia.
  • Coher, B.T. ve diğerleri (1985), "A Meta Analysis of the Relation of Job Characteristics to Job Satisfaction", Journal of Applied Psychology, 70 (2): 280-289.
  • Cohen, A. (1993), "Age and Tenure in Relation to Organizational Commitment: A Meta-Analysis", Basic and Applied Social Psychology, 14 (2): 143-159.
  • Feinstein, A.H. (2002), "A Study of Relationships Between Job Satisfaction and Organizational Commitment Among Restaurant Employees", Unpublished Dissertation.
  • Gilbert, J.A., Ivancevich J.M. (1999), "A Re-Examination of Organizational Commitment", Journal of Social Behavior & Personality, 14 (3): 385-397.
  • Hair, J.F., Robert, P.B., David, J.O. (2000), Marketing Research, International Edition, Irwin McGraw-Hill.
  • Huselid, M.A., Day, N.E. (1991), "Organizational Commitment, Job Involvement and Turnover: A Substantive and Methodological Analysis", Journal of Applied Psychology, 76 (3): 380-391.
  • Jaros, S.J. (1995), "An Assessment of Meyer&Allen's Three Component Model of Organizational Commitment and Turnover Intentions", Academy of Management Journal, 317-321.
  • Kurtuluş, K. (1998), Pazarlama Araştırmaları, İstanbul: Avcıol Basım Yayın.
  • Meyer, J.P., Allen, N.J. (1984), "Testing the "Side Bet Theroy" of Organizational Commitment: Some Methodological Considerations", Journal of Applied Psychology, 69: 372-378.
  • Meyer, J., Allen, N. (1997), Commitment in The Workplace, Thousand Oaks. CA: SAGE Publications.
  • Morrow, P. (1983), "Concept Redundancy in Organizational Research, The Case of Work Commitment", Journal of Occupational Behavior, 34: 40-56.
  • Mowday, R.T., Porter, L. W., Steers, R.M. (1982), Employee-Organizational Linkages: The Psychology of Commitment, Absenteeism and Turnove,. New York: Academic Press Inc.
  • Obeng, K., Ugboro, I. (2003), "Organizational Commitment Among Public Transit Employees: An Assessment Study", Journal of The Transportation Research Forum, 57 (2): 83-98.
  • Örücü, E., Asunakutlu, T., Öncü, G. (2003), Çalışanların İş Değerleri ve Bir Uygulama, İnceleme - Araştırma, İktisat İşletme ve Finans, 3-17.
  • Reichers, A.E. (1985), "A Review and Reconceptualization of Organizational Commitment", Academy of Management Review, 10 (3): 465–476.
  • Schwenk, C.R. (1986), "Information, Cognitive Biases and Commitment to A Course of Action", Academy of Management Review, 11 (2): 298-310.
  • Subramaniam, N., McManus, L., Mia, L. (2002), "Enhancing Hotel Managers' Organizational Commitment: An Investigation of the Impact of Structure, Need for Achievement and Participative Budgeting", Hospitality Management, 2: 303-320.
  • Susskind, A.M., Borchgrevink, K.P., Kacmar, K.P. (2000), "Customer Service Employees' Attitudes: An Examination of Construct Validity and A Path Model", International Journal of Hospitality Management, 19(1): 53-77.
  • Tarlan, D., Tütüncü, Ö. (2001), "Konaklama İşletmelerinde Başarım Değerlemesi ve İş Doyumu Analizi", Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 3 (2): 142.
  • Wasti, S. Arzu (2002), "Affective and Continuance Commitment To The Organization: Test of An Integrated Model in The Turkish Context", International Journal of Intercultural Relations, 26: 525-550.
  • Wasti, S. Arzu (2003), "Organizational Commitment, Turnover Intentions and The Influence of Cultural Values", Journal of Occupational and Organizational Psychology, 76:303-321.
  • White, M., Parks, J.M., Gallagher, D.G. (1995), "Validity Evidence for the Organizational Commitment Questionnaire in the Japanese Corporate Culture", Educational and Psychological Measurement, 55: 278-290.

BEŞ YILDIZLI OTELLERDE ÇALIŞANLARIN DEMOGRAFİK ÖZELLİKLERİ İLE ÖRGÜTSEL BAĞLILIKLARI ARASINDAKİ İLİŞKİYİ BELİRLEMEYE YÖNELİK BİR ARAŞTIRMA: ADANA İLİ ÖRNEĞİ

Year 2005, Volume: 14 Issue: 1, 395 - 412, 01.06.2005

Abstract

Etkin ve verimli bir şekilde işletme amaçlarını gerçekleştirme doğrultusunda, insan
kaynaklarının önemini kavrayan işletmeler, artan rekabet koşullarıyla başa çıkabilmek
için mevcut çalışanlarını örgüte bağlamak istemektedirler. Çalışanların işletmeye
katılımını ve örgütün genel olarak etkinliğinin artırılmasını sağlayan örgütsel bağlılık,
son yıllarda oldukça önem kazanan bir konu haline gelmiştir.
Bu araştırmanın amacı; çalışanların demografik özellikleri ile örgütsel
bağlılığın üç boyutu olan duygusal, devam ve normatif bağlılıkları arasında bir ilişki
olup olmadığını tespit etmektir. Bu amaç doğrultusunda Adana ilinde faaliyet gösteren
beş yıldızlı otel işletmelerindeki çalışanlara, literatürde yer alan Meyer ve Allen
tarafından geliştirilen üç boyutlu örgütsel bağlılık ölçeği uygulanmıştır.
Otellerdeki departman yöneticileri aracılığıyla yürütülen alan çalışmasında,
örneklem kapsamındaki otel çalışanlarının duygusal, devam ve normatif bağlılıklarının,
cinsiyet, medeni durum, bulundukları otel ve pozisyondaki toplam çalışma sürelerine
göre farklılık göstermedikleri ortaya çıkmıştır. Ancak, çalışanların devam bağlılıklarının
yaş ve eğitim düzeylerine; duygusal bağlılıklarının ise yaş, eğitim ve gelir düzeylerine
göre anlamlı bir farklılık gösterdiği belirlenmiştir.

References

  • Angle, H., Perry, J. (1981), "An Empirical Assessment of Organizational Commitment and Organizational Effectiveness", Administrative Science Quarterly, 26: 1-14.
  • Aven, F.F., Parker, B., McEnvoy, G.M. (1993), "Gender and Attitudinal Commitment to Organizations: A Meta Analysis", Journal of Applied Psychology, 72: 642-648.
  • Balay, R. (2000), Yönetici ve Öğretmenlerde Örgütsel Bağlılık, Ankara: Nobel Yayın Dağıtım.
  • Bolat, O. (2000), Konaklama İşletmelerinde İşgören Tatmini: İnsan Kaynakları Yönetimi Boyutuyla Bir Değerlendirme, Turizm İşletmelerinde İnsan Kaynakları Yönetimi. Hafta Sonu Semineri VII. Nevşehir.
  • Brown, R.B. (1996), "Organizational Commitment: Clarifying the Concept and Simplifying the Existing Construct Typology", Journal of Vocational Behavior, 49:230-251.
  • Brown, B.B. (2003), Employees' Organizational Commitment and Their Perception of Supervisors' Relations-Oriented and Task-Oriented Leadership Behaviors, Unpublished Dissertation, Falls Church, Virginia.
  • Coher, B.T. ve diğerleri (1985), "A Meta Analysis of the Relation of Job Characteristics to Job Satisfaction", Journal of Applied Psychology, 70 (2): 280-289.
  • Cohen, A. (1993), "Age and Tenure in Relation to Organizational Commitment: A Meta-Analysis", Basic and Applied Social Psychology, 14 (2): 143-159.
  • Feinstein, A.H. (2002), "A Study of Relationships Between Job Satisfaction and Organizational Commitment Among Restaurant Employees", Unpublished Dissertation.
  • Gilbert, J.A., Ivancevich J.M. (1999), "A Re-Examination of Organizational Commitment", Journal of Social Behavior & Personality, 14 (3): 385-397.
  • Hair, J.F., Robert, P.B., David, J.O. (2000), Marketing Research, International Edition, Irwin McGraw-Hill.
  • Huselid, M.A., Day, N.E. (1991), "Organizational Commitment, Job Involvement and Turnover: A Substantive and Methodological Analysis", Journal of Applied Psychology, 76 (3): 380-391.
  • Jaros, S.J. (1995), "An Assessment of Meyer&Allen's Three Component Model of Organizational Commitment and Turnover Intentions", Academy of Management Journal, 317-321.
  • Kurtuluş, K. (1998), Pazarlama Araştırmaları, İstanbul: Avcıol Basım Yayın.
  • Meyer, J.P., Allen, N.J. (1984), "Testing the "Side Bet Theroy" of Organizational Commitment: Some Methodological Considerations", Journal of Applied Psychology, 69: 372-378.
  • Meyer, J., Allen, N. (1997), Commitment in The Workplace, Thousand Oaks. CA: SAGE Publications.
  • Morrow, P. (1983), "Concept Redundancy in Organizational Research, The Case of Work Commitment", Journal of Occupational Behavior, 34: 40-56.
  • Mowday, R.T., Porter, L. W., Steers, R.M. (1982), Employee-Organizational Linkages: The Psychology of Commitment, Absenteeism and Turnove,. New York: Academic Press Inc.
  • Obeng, K., Ugboro, I. (2003), "Organizational Commitment Among Public Transit Employees: An Assessment Study", Journal of The Transportation Research Forum, 57 (2): 83-98.
  • Örücü, E., Asunakutlu, T., Öncü, G. (2003), Çalışanların İş Değerleri ve Bir Uygulama, İnceleme - Araştırma, İktisat İşletme ve Finans, 3-17.
  • Reichers, A.E. (1985), "A Review and Reconceptualization of Organizational Commitment", Academy of Management Review, 10 (3): 465–476.
  • Schwenk, C.R. (1986), "Information, Cognitive Biases and Commitment to A Course of Action", Academy of Management Review, 11 (2): 298-310.
  • Subramaniam, N., McManus, L., Mia, L. (2002), "Enhancing Hotel Managers' Organizational Commitment: An Investigation of the Impact of Structure, Need for Achievement and Participative Budgeting", Hospitality Management, 2: 303-320.
  • Susskind, A.M., Borchgrevink, K.P., Kacmar, K.P. (2000), "Customer Service Employees' Attitudes: An Examination of Construct Validity and A Path Model", International Journal of Hospitality Management, 19(1): 53-77.
  • Tarlan, D., Tütüncü, Ö. (2001), "Konaklama İşletmelerinde Başarım Değerlemesi ve İş Doyumu Analizi", Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 3 (2): 142.
  • Wasti, S. Arzu (2002), "Affective and Continuance Commitment To The Organization: Test of An Integrated Model in The Turkish Context", International Journal of Intercultural Relations, 26: 525-550.
  • Wasti, S. Arzu (2003), "Organizational Commitment, Turnover Intentions and The Influence of Cultural Values", Journal of Occupational and Organizational Psychology, 76:303-321.
  • White, M., Parks, J.M., Gallagher, D.G. (1995), "Validity Evidence for the Organizational Commitment Questionnaire in the Japanese Corporate Culture", Educational and Psychological Measurement, 55: 278-290.
There are 28 citations in total.

Details

Primary Language Turkish
Journal Section Articles
Authors

Doç.dr. Azmi Yalçın This is me

Öğr.gör. Fatma Nur İplik This is me

Publication Date June 1, 2005
Submission Date December 29, 2013
Published in Issue Year 2005 Volume: 14 Issue: 1

Cite

APA Yalçın, D. A., & İplik, Ö. F. N. (2005). BEŞ YILDIZLI OTELLERDE ÇALIŞANLARIN DEMOGRAFİK ÖZELLİKLERİ İLE ÖRGÜTSEL BAĞLILIKLARI ARASINDAKİ İLİŞKİYİ BELİRLEMEYE YÖNELİK BİR ARAŞTIRMA: ADANA İLİ ÖRNEĞİ. Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 14(1), 395-412.