BibTex RIS Cite

Otel işletmelerinde işgörenlerin iş Tatminini Etkileyen işi Bırakma Eğilimi

Year 2010, Volume: 19 Issue: 2, 219 - 236, 01.06.2010

İlke Kaya

Abstract

This study aims to determine the levels of employee job satisfaction and examine hotel empoyees 8217; intents to quit The sample of study includes employees of 3 4 and 5 star hotels working in the Easthern Mediterranean Region of Turkey Factor dimensions of the scale developed are 8220;Communication and Integrity 8220;Promotion 8221; 8220;Supervisors 8221; 8220;the Nature of Work 1 8221; 8220;the Nature of Work 2 8221; 8220; Wages and Benefits 8221; 8220;Independence 8221; and 8220; Management 8221; The study findings suggested that the most important factor which affect job satisfaction of employees were 8220;Supervisors 8221; The other findings suggested that when job satisfaction increases intent to quit declines In this research findings further suggested that the most important factors which affects intent to quit of employees were 8220;the Nature of Work 1 2 8221; Key Words: Hotel organizations Job Satisfaction Intent to Quit MSQ JSS CSQ MOAQ Questionnaires

Keywords

-

References

  • Akıncı, Zeki. (2002). “Turizm Sektöründe İşgören İş Tatminini Etkileyen Faktörler: Beş Yıldızlı Konaklama İşletmelerinde Bir Uygulama”. Akdeniz Üniversitesi İktisadi ve İdari BilimlerFakültesi Dergisi, 2 (4 ): 1-25.
  • Ay, Ünal ve Karadal, Himmet. (1995). “Örgütsel İş Doyumu Etkenleri ve Doyum Düzeylerine İlişkin Yurtkur’da Bir Araştırma”. Çukurova Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 5 (1): 63-74.
  • Bardo, John ve Ross, R. H. (1982). “The Satisfaction of Industrial Workers as Predictors of Production, Turnover and Absenteeism”. Journal of Social Psychology, 118 (1): 29-39.
  • Barney, Jay B. (1986). “Organizational Culture; Can It Be A Sources of Sustained Competitive Advantage?”. Academy of Management Review, 11 (3): 656-665.
  • Baş, Türker ve Ardıç, Kadir. (2003). “The Impact of Age on the Job Satisfaction of Turkish Academicians”. Erişim Tarihi 25.10.2006, http://dergi. iibf.gazi.edu.tr/pdf/4306.pdf.
  • Batman, Orhan, Yıldırgan, Recep ve Soybalı, Hüseyin. (1999). “Otel İşletmelerinde Hizmet Kalitesinin Verimlilik ve İş Tatmini İle İlişkisi”. Tugev- Turizmde Seçme Makaleler, 32, Turizm Geliştirme ve Eğitim Vakfı Yayını, 49: 38-48.
  • Birdir, Kemal. (2000). “Türkiye’de Otel Genel Müdürlerinin İş Devir Süreleri ve Nedenleri Üzerine Bir Araştırma”. Anatolia: Turizm Araştırmaları Dergisi, 11: 142-148.
  • Birdir, Kemal ve Tepeci, Mustafa. (2003). “Otel Genel Müdürlerinde Tükenmişlik Sendromu ve Tükenmişliğin Genel Müdürlerin İşlerini Değiştirme Eğilimlerine Etkileri”. Anatolia: Turizm Araştırmaları Dergisi, 14 (2): 93-106.
  • Bolat, İnci. (2001). “Konaklama İşletmelerinde İşgören Tatmini: İnsan Kaynakları Yönetimi Boyutuyla Bir Değerlendirme”. Erciyes Üniversitesi Nevşehir Turizm İşletmeciliği ve Otelcilik Y. O. ve Kapadokya Turistik Otelciler ve İşletmeciler Derneği Turizm İşletmelerinde İnsan Kaynakları Yönetimi. 24-26 Kasım 2000, Hafta Sonu Semineri 7, Nevşehir.
  • Bush, Jennifer. (2002). 12 Tips for Increasing Your Job Satisfaction. Family Practice Management.
  • Cammann, Cortlandt, Fichman, Mark G., Jenkins, Douglas ve Klesh, John R. (1983). Assessing the Attitudes and Perceptions of Organization Members. p.71-138, John Wiley & Sons Inc.
  • Currivan, D.B. (1999). “The Casual Order of Job Satisfaction and Organization Commitment in Models of Employee Turnover”. HRM Review, 9 (4):495-525.
  • DeConinck, James B. ve Bachmann, Duane P. (1994). “Organizational Commitment and Turnover Intentions of Marketing Managers”. Journal of Applied Business Researh, 10 (3): 87.
  • Deinhart, J.R. ve Gregoire, M.B. (1993). “Job Satisfaction, Job Involvement, Job Security and Customer Focus of Quick Service Restaurant Employees”. Hospitality Research Journal, 16 (2): 29-43.
  • Dittrich, J.E. ve Carrel, M.R. (1976). “Dimension of Organizational Fairness as Predictors of Job Satisfaction, Absence and Turnover”. Academy of Management Proceedings, 79-84.
  • Downs, Cal W. ve Hazen, Michael. (1977). “Communication Satisfaction Questionnaire” Databank. Erişim Tarihi: 19.08.2006, www adresi: http://www. İmetacomm.otherpubs/appendix_b_cme2.pdf.
  • Downs, Cal W. ve Hazen, Michael. (1977). “Comprehensive Measures of Organizational Communication CSQ”. Erişim Tarihi: 18.09.2008, http://uwec.edu/ Sampson/measures/CSQ.htm.
  • Ergeneli, Azize ve Eryiğit, Mehmet. (2001). “Öğretim Elemanlarının İş Tatmini: Ankara’da Devlet ve Özel Üniversite Karşılaştırması”. Hacettepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 19 (2): 159-178.
  • Ghiselli, Richard F., Lalopa, Joseph M. ve Bai, Billy. (2001). “Job Satisfaction, Life Satisfaction and Turnover Intent”. Cornell Hotel and Restaurant Administration Quarterly, 42 (2): 28.
  • Hackman, Richard J. ve Oldham, G.R. (1975). “Development of the Job Diagnostic Survey” Journal of Applied Psychology, 60: 159-170.
  • Hiemstra, S.J. (1987). Analysis and The Future Needs of Human Resource Used in the Lodging Industry. Department of Restaurant, Hotel, Tourism and Instititional Management. Purdue University, West Lafayette, India, USA.
  • Horton, B.W. ve Ghiselli, R. (1999). Identification of Variables Influencing Food and Beverage Turnover. In The Practice of Graduate Research in Hospitality and Tourism, Eds.. K.S.Chon, Binhampton, NY: Haworth Press.
  • Karp, H.P., Nickson, J.W ve Jack, W. (1973). “Motivation Hygiene Deprivation as a Predictor of Job Turnover”. Personnel Psychology, 26: 337-384.
  • LaLopa, Joseph. (1997). “Commitment and Turnover in Resorts Jobs”. Journal of Hospitality & Tourism Researh, 21: 11-26.
  • Lambert, E.G., Hogan, N.L., Barton, S.M. (2001). “The Impact of Job Satisfaction on Turnover Intent, a Test of a Structural Measurement Modelling a National Sample of Workers”. Social Science Journal, 38 (2): 233-251.
  • Lam, Terry, Baum, Tom ve Pine, Ray. (2001). “Study of Managerial Job Satisfaction in Hong Kong’s Chinese Restaurants”. International Journal of Contemporary Hospitality Management, 13 (1): 35-42.
  • Locke, Edwin A. (1976). Nature and Causes of Job Satisfaction. In M.D. Dunette (Eds.). Handbook of Industrial and Organizational Psychology, pp.1297-1349. Chicago: Rand McNally.
  • Maurice, A.(1998). “Happy Workers Miss Fewer Days Study” National Underwriter/ Property and Casualty Risk & Benefits,102 (48): 13-21.
  • Matteson, M.T. ve Ivanevich, J.M. (1987). Controlling Work Related Stress. London: Jossey- Bass.
  • Mok, Connie ve Doriann, Finley. (1986). “Job Satisfaction and Its Relationship to Demographics and Turnover of Hotel Food- Service Workers in Hong Kong”. International Journal of. Hospitality Management, 5 (2): 71-78.
  • Mount, Daniel J. ve Bartlett, A.L. (2002). “Development of a Job Satsfaction Factor Model for The Lodging Industry”. Journal of Human Resources in Hospitality & Tourism, Haworth Press, 1 (1): 17-39. Erişim Tarihi: 19.07.2007 http:www.haworthpressinc.com/store/product.asp?sku=J171.TheHaworth Press.
  • Pavesic, David V. ve Brymer, Robert A. (1990). “Job Satisfaction: What’s Happening to The Young Managers?”. The Cornell H.R.A. Quarterly, p. 90-96.
  • Pizam, A. ve Ellis. T. (1999). Absenteeism and Turnover in The Hospitality Industry. In
  • D. Lee- Ross (Eds.). HRM in The Tourism and Hospitality Industry: International
  • Perspectives on Small to Medium-Sized Enterprices”, 109-131. London: Cassel.
  • Philips, D.J. (1990). “The Price Tag on Turnover”. Personnel Journal, December: 58- 61.
  • Porter, Lyman W. ve Steers, M. (1973). “Organizational Work and Personnel Factors in
  • Employee Turnover and Absenteeism”. Psychological Bulletin, 80: 151-176.
  • Reichel, Arie ve Pizam Abraham. (1984). “Job Satisfaction, Lifestyle and Demographics of U.S. Hospitality Industry Worker- Versus Others”. International Journal of Hospitality Management, 3 (3), p.32.
  • Savaşır, I. (1994). “Ölçek uyarlamasındaki sorunlar ve bazı çözüm yolları”. Türk Psikoloji Dergisi, 9 (33): 27-32.
  • Scott, K.D. ve Taylor, G.S. (1985). “An Examination of Conflicting Findings on the Relationship Between Job Satisfaction and Absenteeism : A Meta Analysis” Academy of Management Journal, September, 599-612.
  • Sightler, Kevin W. ve Adams, Janets. (1999). “Differences Between Stayers and Leavers Among Part-Time Workers” Journal of Managerial Issues, 11(1), p:110-122.
  • Sims, Wiley J. (2003). Managing Labour Turnover in The Tourism Industry. NewYork: Nova Science Publishers.
  • Shaw, J.D. (1999). “Job Satisfaction and Turnover Intentions, The Moderating Role of Positive Affect”. Journal of Social Psychology, 39 (2): 242-245.
  • Spector, Paul E. (1997) “Job Satisfaction Survey”. Erişim Tarihi: 29.05.08, http://chuma.cos.usf.edu/ spector/scales/jssscale.html.
  • Spector, Paul E. (1997). Job Satisfaciton. USA: Sage Publication Ltd.
  • Swerlow, Skip ve Roehl, Wesley S. (2003). “Managing Job Satisfaction in The Russian Lodging Industry: Cultural Analysis and Implications”. New York: Nova Science Publishers.
  • Sommers, M.J. (1996). “Modelling Employee Withdrawal Behavior Over Time : A Study of Turnover Using Analysis”. Journal of Occupational & Organizational Psychology, 69 (4): 315-327.
  • Taner, Bahar. (1993). Büyük Otellerde Yönetim Biçimlerinin Personel Üzerindeki Etkileri ve Yöneticilerin Personele Yaklaşımlarında Bir Sistem Önerisi, Doktora Tezi. Çukurova Üniversitesi Sosyal Bilimler Estitüsü.
  • Testa, Mark R., Williams, John M. ve Pietrzak, Dale. (1998). “The Development of The Cruise Line Job Satisfaction Qusttionnaire”. Journal of Travel Research (36): 13-19.
  • Trevor, C.O. (2001). “Interactions Among Actual Ease-of-Movement Determinants and Job Satisfaction in The Prediction of Voluntary Turnover”. Academy of Management Journal, 44 (4): 621-639.
  • Türker, N. (1998). “Konaklama İşletmelerinde İşgörenlerin İşten Ayrılma ve Çıkarılma Nedenleri ve İşgücü Devri: Uygulamalı Bir Çalışmanının Değerlendirilmesi”. Turizmde Seçme Makaleler, (30): 37-62.
  • Tütüncü, Özkan. (2000). “Karayolu Ulaştırma İşletmelerinde İşten Ayrılma Eğiliminin Analizi”. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 2(4): s.106-120.
  • Tütüncü, Özkan. (2000). “Kar Amacı Gütmeyen Yiyecek İşletmelerinde İş Doyumunun Analizi”. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 2 (3): 1- 13.
  • Tütüncü, Özkan. (2002). “Seyahat Acentalarında İş Tanımlama Ölçeği Kapsamında İş Doyumunun Ölçülmesi: İzmir İli Uygulaması” Anatolia: Turizm Araştırmaları Dergisi, 13(2): 129-138.
  • Tony, S. ve Cathy, A.E. (1995). “ Motivating Hotel Employees”. February, 7-20.
  • Wagner, J.A. ve Gooding, R.Z. (1987). “Shared Influence and Organizational Behavior:
  • A Meta Analysis of Situational Variables Expected to Moderate Participant-Out
  • Come Relationships” Academy of Management Journal, 30 (3): 524-541.
  • Weiss, D.J., Dawis, R.V., England, G.W., ve Lofquist, L. H. (1967). Manual for The
  • Minnesota Satisfaction Questionnaire (Minnesota Studies in Vocational
  • Rehabilitation. No. 22, Minneapolis: University of Minnesota.
  • Wild, R. ve Hill, A.B., Ridgeway, C.C. (1970). “Job Satisfaction and Labor Turnover Amongst Women Workers”. Journal of Management Studies, 7 (1): 78-87.
  • Wright, T.A. ve Cropanzano, R. (1997). “Well-being, Satisfaction and Job Performance: Another Look at The Happy/Productive Workers Thesis”. Academy of Management Proceedings, 364-371.
  • White, Gerald L. (1995). “Employee Turnover: The Hidden Drain on Profits”. HR Focus, 72 (1): 15.
  • Vroom, Victor H. (1964). Work and Motivation. New York: Wiley.
  • Zohar, D. ve Monachello, M. (1996). “Stress and Copying”. In F. Go, M. Monachello
  • and T. Baum (Eds.): Human Resource Management in The Hospitality Industry,
  • 168. New York: John Wiley & Sons Inc.

OTEL İŞLETMELERİNDE İŞGÖRENLERİN İŞ TATMİNİNİ ETKİLEYEN İŞİ BIRAKMA EĞİLİMİ

Year 2010, Volume: 19 Issue: 2, 219 - 236, 01.06.2010

İlke Kaya

Abstract

Bu çalışma otel işletmelerindeki işgörenlerin iş tatmin düzeylerinin ölçülmesi ve işlerini bırakma eğilimlerinin araştırılmasını amaçlamaktadır Araştırmanın örneklemi Türkiye 8217;de Doğu Akdeniz Bölgesi 8217;nde faaliyet gösteren 3 4 ve 5 yıldızlı otel işletmelerindeki işgörenlerden oluşmaktadır Geliştirilen ölçeğin faktör boyutları 8220;İletişim ve Bütünlük 8221; 8220;Terfi 8221; 8220;Amirler 8221; 8220;İşin Doğası 1 Fiziksel olmayan faktörler 8221; 8220;İşin Doğası 2 Fiziksel olan faktörler 8221; 8220;Ücret ve Ek İmkanlar 8221; 8220;Özgürlük 8221; ve 8220;Yönetim 8221;dir Çalışmanın sonuçlarına göre işgörenlerin iş tatminini etkileyen en önemli faktör 8220;Amirler 8221; dir İş tatmini arttığında işi bırakma eğilimi azalmaktadır İşin Doğası 1 2 fiziksel ve fiziksel olmayan faktörler 8217;den duyulan memnuniyet arttıkça da işi bırakma eğilimi azalmaktadır

Keywords

Otel İşletmeleri İş Tatmini İşi Bırakma Eğilimi MSQ JSS CSQ MOAQ anketleri

References

  • Akıncı, Zeki. (2002). “Turizm Sektöründe İşgören İş Tatminini Etkileyen Faktörler: Beş Yıldızlı Konaklama İşletmelerinde Bir Uygulama”. Akdeniz Üniversitesi İktisadi ve İdari BilimlerFakültesi Dergisi, 2 (4 ): 1-25.
  • Ay, Ünal ve Karadal, Himmet. (1995). “Örgütsel İş Doyumu Etkenleri ve Doyum Düzeylerine İlişkin Yurtkur’da Bir Araştırma”. Çukurova Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 5 (1): 63-74.
  • Bardo, John ve Ross, R. H. (1982). “The Satisfaction of Industrial Workers as Predictors of Production, Turnover and Absenteeism”. Journal of Social Psychology, 118 (1): 29-39.
  • Barney, Jay B. (1986). “Organizational Culture; Can It Be A Sources of Sustained Competitive Advantage?”. Academy of Management Review, 11 (3): 656-665.
  • Baş, Türker ve Ardıç, Kadir. (2003). “The Impact of Age on the Job Satisfaction of Turkish Academicians”. Erişim Tarihi 25.10.2006, http://dergi. iibf.gazi.edu.tr/pdf/4306.pdf.
  • Batman, Orhan, Yıldırgan, Recep ve Soybalı, Hüseyin. (1999). “Otel İşletmelerinde Hizmet Kalitesinin Verimlilik ve İş Tatmini İle İlişkisi”. Tugev- Turizmde Seçme Makaleler, 32, Turizm Geliştirme ve Eğitim Vakfı Yayını, 49: 38-48.
  • Birdir, Kemal. (2000). “Türkiye’de Otel Genel Müdürlerinin İş Devir Süreleri ve Nedenleri Üzerine Bir Araştırma”. Anatolia: Turizm Araştırmaları Dergisi, 11: 142-148.
  • Birdir, Kemal ve Tepeci, Mustafa. (2003). “Otel Genel Müdürlerinde Tükenmişlik Sendromu ve Tükenmişliğin Genel Müdürlerin İşlerini Değiştirme Eğilimlerine Etkileri”. Anatolia: Turizm Araştırmaları Dergisi, 14 (2): 93-106.
  • Bolat, İnci. (2001). “Konaklama İşletmelerinde İşgören Tatmini: İnsan Kaynakları Yönetimi Boyutuyla Bir Değerlendirme”. Erciyes Üniversitesi Nevşehir Turizm İşletmeciliği ve Otelcilik Y. O. ve Kapadokya Turistik Otelciler ve İşletmeciler Derneği Turizm İşletmelerinde İnsan Kaynakları Yönetimi. 24-26 Kasım 2000, Hafta Sonu Semineri 7, Nevşehir.
  • Bush, Jennifer. (2002). 12 Tips for Increasing Your Job Satisfaction. Family Practice Management.
  • Cammann, Cortlandt, Fichman, Mark G., Jenkins, Douglas ve Klesh, John R. (1983). Assessing the Attitudes and Perceptions of Organization Members. p.71-138, John Wiley & Sons Inc.
  • Currivan, D.B. (1999). “The Casual Order of Job Satisfaction and Organization Commitment in Models of Employee Turnover”. HRM Review, 9 (4):495-525.
  • DeConinck, James B. ve Bachmann, Duane P. (1994). “Organizational Commitment and Turnover Intentions of Marketing Managers”. Journal of Applied Business Researh, 10 (3): 87.
  • Deinhart, J.R. ve Gregoire, M.B. (1993). “Job Satisfaction, Job Involvement, Job Security and Customer Focus of Quick Service Restaurant Employees”. Hospitality Research Journal, 16 (2): 29-43.
  • Dittrich, J.E. ve Carrel, M.R. (1976). “Dimension of Organizational Fairness as Predictors of Job Satisfaction, Absence and Turnover”. Academy of Management Proceedings, 79-84.
  • Downs, Cal W. ve Hazen, Michael. (1977). “Communication Satisfaction Questionnaire” Databank. Erişim Tarihi: 19.08.2006, www adresi: http://www. İmetacomm.otherpubs/appendix_b_cme2.pdf.
  • Downs, Cal W. ve Hazen, Michael. (1977). “Comprehensive Measures of Organizational Communication CSQ”. Erişim Tarihi: 18.09.2008, http://uwec.edu/ Sampson/measures/CSQ.htm.
  • Ergeneli, Azize ve Eryiğit, Mehmet. (2001). “Öğretim Elemanlarının İş Tatmini: Ankara’da Devlet ve Özel Üniversite Karşılaştırması”. Hacettepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 19 (2): 159-178.
  • Ghiselli, Richard F., Lalopa, Joseph M. ve Bai, Billy. (2001). “Job Satisfaction, Life Satisfaction and Turnover Intent”. Cornell Hotel and Restaurant Administration Quarterly, 42 (2): 28.
  • Hackman, Richard J. ve Oldham, G.R. (1975). “Development of the Job Diagnostic Survey” Journal of Applied Psychology, 60: 159-170.
  • Hiemstra, S.J. (1987). Analysis and The Future Needs of Human Resource Used in the Lodging Industry. Department of Restaurant, Hotel, Tourism and Instititional Management. Purdue University, West Lafayette, India, USA.
  • Horton, B.W. ve Ghiselli, R. (1999). Identification of Variables Influencing Food and Beverage Turnover. In The Practice of Graduate Research in Hospitality and Tourism, Eds.. K.S.Chon, Binhampton, NY: Haworth Press.
  • Karp, H.P., Nickson, J.W ve Jack, W. (1973). “Motivation Hygiene Deprivation as a Predictor of Job Turnover”. Personnel Psychology, 26: 337-384.
  • LaLopa, Joseph. (1997). “Commitment and Turnover in Resorts Jobs”. Journal of Hospitality & Tourism Researh, 21: 11-26.
  • Lambert, E.G., Hogan, N.L., Barton, S.M. (2001). “The Impact of Job Satisfaction on Turnover Intent, a Test of a Structural Measurement Modelling a National Sample of Workers”. Social Science Journal, 38 (2): 233-251.
  • Lam, Terry, Baum, Tom ve Pine, Ray. (2001). “Study of Managerial Job Satisfaction in Hong Kong’s Chinese Restaurants”. International Journal of Contemporary Hospitality Management, 13 (1): 35-42.
  • Locke, Edwin A. (1976). Nature and Causes of Job Satisfaction. In M.D. Dunette (Eds.). Handbook of Industrial and Organizational Psychology, pp.1297-1349. Chicago: Rand McNally.
  • Maurice, A.(1998). “Happy Workers Miss Fewer Days Study” National Underwriter/ Property and Casualty Risk & Benefits,102 (48): 13-21.
  • Matteson, M.T. ve Ivanevich, J.M. (1987). Controlling Work Related Stress. London: Jossey- Bass.
  • Mok, Connie ve Doriann, Finley. (1986). “Job Satisfaction and Its Relationship to Demographics and Turnover of Hotel Food- Service Workers in Hong Kong”. International Journal of. Hospitality Management, 5 (2): 71-78.
  • Mount, Daniel J. ve Bartlett, A.L. (2002). “Development of a Job Satsfaction Factor Model for The Lodging Industry”. Journal of Human Resources in Hospitality & Tourism, Haworth Press, 1 (1): 17-39. Erişim Tarihi: 19.07.2007 http:www.haworthpressinc.com/store/product.asp?sku=J171.TheHaworth Press.
  • Pavesic, David V. ve Brymer, Robert A. (1990). “Job Satisfaction: What’s Happening to The Young Managers?”. The Cornell H.R.A. Quarterly, p. 90-96.
  • Pizam, A. ve Ellis. T. (1999). Absenteeism and Turnover in The Hospitality Industry. In
  • D. Lee- Ross (Eds.). HRM in The Tourism and Hospitality Industry: International
  • Perspectives on Small to Medium-Sized Enterprices”, 109-131. London: Cassel.
  • Philips, D.J. (1990). “The Price Tag on Turnover”. Personnel Journal, December: 58- 61.
  • Porter, Lyman W. ve Steers, M. (1973). “Organizational Work and Personnel Factors in
  • Employee Turnover and Absenteeism”. Psychological Bulletin, 80: 151-176.
  • Reichel, Arie ve Pizam Abraham. (1984). “Job Satisfaction, Lifestyle and Demographics of U.S. Hospitality Industry Worker- Versus Others”. International Journal of Hospitality Management, 3 (3), p.32.
  • Savaşır, I. (1994). “Ölçek uyarlamasındaki sorunlar ve bazı çözüm yolları”. Türk Psikoloji Dergisi, 9 (33): 27-32.
  • Scott, K.D. ve Taylor, G.S. (1985). “An Examination of Conflicting Findings on the Relationship Between Job Satisfaction and Absenteeism : A Meta Analysis” Academy of Management Journal, September, 599-612.
  • Sightler, Kevin W. ve Adams, Janets. (1999). “Differences Between Stayers and Leavers Among Part-Time Workers” Journal of Managerial Issues, 11(1), p:110-122.
  • Sims, Wiley J. (2003). Managing Labour Turnover in The Tourism Industry. NewYork: Nova Science Publishers.
  • Shaw, J.D. (1999). “Job Satisfaction and Turnover Intentions, The Moderating Role of Positive Affect”. Journal of Social Psychology, 39 (2): 242-245.
  • Spector, Paul E. (1997) “Job Satisfaction Survey”. Erişim Tarihi: 29.05.08, http://chuma.cos.usf.edu/ spector/scales/jssscale.html.
  • Spector, Paul E. (1997). Job Satisfaciton. USA: Sage Publication Ltd.
  • Swerlow, Skip ve Roehl, Wesley S. (2003). “Managing Job Satisfaction in The Russian Lodging Industry: Cultural Analysis and Implications”. New York: Nova Science Publishers.
  • Sommers, M.J. (1996). “Modelling Employee Withdrawal Behavior Over Time : A Study of Turnover Using Analysis”. Journal of Occupational & Organizational Psychology, 69 (4): 315-327.
  • Taner, Bahar. (1993). Büyük Otellerde Yönetim Biçimlerinin Personel Üzerindeki Etkileri ve Yöneticilerin Personele Yaklaşımlarında Bir Sistem Önerisi, Doktora Tezi. Çukurova Üniversitesi Sosyal Bilimler Estitüsü.
  • Testa, Mark R., Williams, John M. ve Pietrzak, Dale. (1998). “The Development of The Cruise Line Job Satisfaction Qusttionnaire”. Journal of Travel Research (36): 13-19.
  • Trevor, C.O. (2001). “Interactions Among Actual Ease-of-Movement Determinants and Job Satisfaction in The Prediction of Voluntary Turnover”. Academy of Management Journal, 44 (4): 621-639.
  • Türker, N. (1998). “Konaklama İşletmelerinde İşgörenlerin İşten Ayrılma ve Çıkarılma Nedenleri ve İşgücü Devri: Uygulamalı Bir Çalışmanının Değerlendirilmesi”. Turizmde Seçme Makaleler, (30): 37-62.
  • Tütüncü, Özkan. (2000). “Karayolu Ulaştırma İşletmelerinde İşten Ayrılma Eğiliminin Analizi”. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 2(4): s.106-120.
  • Tütüncü, Özkan. (2000). “Kar Amacı Gütmeyen Yiyecek İşletmelerinde İş Doyumunun Analizi”. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 2 (3): 1- 13.
  • Tütüncü, Özkan. (2002). “Seyahat Acentalarında İş Tanımlama Ölçeği Kapsamında İş Doyumunun Ölçülmesi: İzmir İli Uygulaması” Anatolia: Turizm Araştırmaları Dergisi, 13(2): 129-138.
  • Tony, S. ve Cathy, A.E. (1995). “ Motivating Hotel Employees”. February, 7-20.
  • Wagner, J.A. ve Gooding, R.Z. (1987). “Shared Influence and Organizational Behavior:
  • A Meta Analysis of Situational Variables Expected to Moderate Participant-Out
  • Come Relationships” Academy of Management Journal, 30 (3): 524-541.
  • Weiss, D.J., Dawis, R.V., England, G.W., ve Lofquist, L. H. (1967). Manual for The
  • Minnesota Satisfaction Questionnaire (Minnesota Studies in Vocational
  • Rehabilitation. No. 22, Minneapolis: University of Minnesota.
  • Wild, R. ve Hill, A.B., Ridgeway, C.C. (1970). “Job Satisfaction and Labor Turnover Amongst Women Workers”. Journal of Management Studies, 7 (1): 78-87.
  • Wright, T.A. ve Cropanzano, R. (1997). “Well-being, Satisfaction and Job Performance: Another Look at The Happy/Productive Workers Thesis”. Academy of Management Proceedings, 364-371.
  • White, Gerald L. (1995). “Employee Turnover: The Hidden Drain on Profits”. HR Focus, 72 (1): 15.
  • Vroom, Victor H. (1964). Work and Motivation. New York: Wiley.
  • Zohar, D. ve Monachello, M. (1996). “Stress and Copying”. In F. Go, M. Monachello
  • and T. Baum (Eds.): Human Resource Management in The Hospitality Industry,
  • 168. New York: John Wiley & Sons Inc.
There are 69 citations in total.

Details

Primary Language Turkish
Journal Section Articles
Authors

İlke Kaya This is me

Publication Date June 1, 2010
Submission Date December 29, 2013
Published in Issue Year 2010 Volume: 19 Issue: 2

Cite

APA Kaya, İ. (2010). OTEL İŞLETMELERİNDE İŞGÖRENLERİN İŞ TATMİNİNİ ETKİLEYEN İŞİ BIRAKMA EĞİLİMİ. Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 19(2), 219-236.