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İŞE BAĞLI DUYGUSAL TÜKENMİŞLİK: BİR ÖLÇEK UYARLAMA ÇALIŞMASI

Year 2021, Volume: 30 Issue: 1, 142 - 149, 30.04.2021
https://doi.org/10.35379/cusosbil.828921

Abstract

Bu araştırmanın amacı “İşe Bağlı Duygusal Tükenmişlik Ölçeği”nin (Job-Related Emotional Exhaustion Scale) Türkçe uyarlamasını yapmak, geçerlilik ve güvenilirlik analizlerini gerçekleştirmektir. Araştırmanın örneklemini Isparta ili hizmet sektöründe çalışmakta olan çalışanlar oluşturmaktadır. Bu kapsamda 411 katılımcıya ulaşılmıştır. Gerçekleştirilen açımlayıcı faktör analizi neticesinde toplam varyansın %68’ini açıklayan 6 ifadeli ve tek boyutlu bir yapıya ulaşılmıştır. Gerçekleştirilen doğrulayıcı faktör analizi neticesinde ölçme aracının iyi uyum seviyesine sahip olduğu tespit edilmiştir. Ölçeğe dair gerçekleştirilen güvenilirlik analizi neticesinde ise Cronbach alfa iç tutarlılık katsayısı .903 olarak bulunmuş ayrıca iki yarı güvenilirliğe ait değerlerden madde korelasyonu .839, Spearman-Brown katsayısı ise .913 olarak bulunmuştur. Bu bilgiler ışığında “İşe Bağlı Duygusal Tükenmişlik Ölçeği”nin Türk kültürüne uygun, geçerli ve güvenilir bir ölçme aracı olduğunu ifade etmek mümkündür.

References

  • Bozionelos, N. (2006). Mentoring and expressive network resources: Their relationship with career success and emotional exhaustion among Hellenes employees involved in emotion work. The International Journal of Human Resource Management, 17(2), 362-378.
  • Brown, L. A. & Roloff, M. E. (2011). Extra-role time, burnout, and commitment: The power of promises kept. Business Communication Quarterly, 74(4), 450-474.
  • Brown, C. G. (2012). A systematic review of the relationship between self-efficacy and burnout in teachers. Educational and Child Psychology, 29(4), 47.
  • Burke, R. J. & Richardson, A. M. (2000). Psychological burnout in organizations. Handbook of organizational behavior, 2, 327-368.
  • Burke, R. J. & Greenglass, E. R. (2001). Hospital restructuring, work-family conflict and psychological burnout among nursing staff. Psychology & health, 16(5), 583-594.
  • Büyüköztürk, Ş. (2003). Sosyal bilimler için veri analizi el kitabı. Ankara: Pegem Akademi Yayıncılık. Cherniss, C. & Cherniss, C. (1980). Staff burnout: Job stress in the human services (p. 21). Beverly Hills, CA: Sage publications.
  • Cooper, C. L. & Cooper, C. P. & Dewe, P. J. & O'Driscoll, M. P. & O'Driscoll, M. P. (2001). Organizational stress: A review and critique of theory, research, and applications. Sage.
  • Cole, M. S. & Bernerth, J. B. & Walter, F. & Holt, D. T. (2010). Organizational justice and individuals' withdrawal: Unlocking the influence of emotional exhaustion. Journal of Management Studies, 47(3), 367-390.
  • Cox, T. & Kuk, G. & Leiter, M. P. (1993). Burnout, health, work stress, and organizational healthiness. Cropanzano, R. & Rupp, D. E. & Byrne, Z. S. (2003). The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors. Journal of Applied psychology, 88(1), 160.
  • Edwards, J. R. & Baglioni, A. J. & Cooper, C. L. (1990). Examining the relationships among self-report measures of the Type A behavior pattern: The effects of dimensionality, measurement error, and differences in underlying constructs. Journal of Applied Psychology, 75(4), 440–454
  • Forza, C. & Filippini, R. (1998). TQM impact on quality conformance and customer satisfaction: a causal model. International journal of production economics, 55(1), 1-20.
  • Freudenberger, H. J. (1986). The issues of staff burnout in therapeutic communities. Journal of psychoactive drugs, 18(3), 247-251.
  • Garrosa, E. & Moreno-Jimenez, B. & Liang, Y. & Gonzalez, J. L. (2008). The relationship between socio-demographic variables, job stressors, burnout, and hardy personality in nurses: An exploratory study. International journal of nursing studies, 45(3), 418-427.
  • Ghorpade, J. & Lackritz, J. & Singh, G. (2007). Burnout and personality: Evidence from academia. Journal of career assessment, 15(2), 240-256.
  • Gkorezis, P. & Petridou, E. & Krouklidou, T. (2015). The detrimental effect of machiavellian leadership on employees’ emotional exhaustion: organizational cynicism as a mediator. Europe's journal of psychology, 11(4), 619.
  • Halbesleben, J. R. & Bowler, W. M. (2007). Emotional exhaustion and job performance: the mediating role of motivation. Journal of applied psychology, 92(1), 93.
  • Houkes, I. & Janssen, P. P. & De Jonge, J. & Bakker, A. B. (2003). Specific determinants of intrinsic work motivation, emotional exhaustion and turnover intention: A multisample longitudinal study. Journal of Occupational and organizational Psychology, 76(4), 427-450.
  • Jeon, L. & Buettner, C. K. & Grant, A. A. (2018). Early childhood teachers’ psychological well-being: Exploring potential predictors of depression, stress, and emotional exhaustion. Early education and development, 29(1), 53-69.
  • Kline, P. (1994). A general description of factor analysis. An Easy Guide to Factor Analysis. Lee, R. T. & Ashforth, B. E. (1996). A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of applied Psychology, 81(2), 123.
  • Mäkikangas, A. & Kinnunen, U. (2003). Psychosocial work stressors and well-being: Self-esteem and optimism as moderators in a one-year longitudinal sample. Personality and individual differences, 35(3), 537-557.
  • Maslach, C. & Jackson, S. E. (1984). Burnout in organizational settings. Applied social psychology annual. Maslach, C. & Schaufeli, W. B. & Leiter, M. P. (2001). Job burnout. Annual review of psychology, 52(1), 397-422.
  • Moon, T. W. & Hur, W. M. (2011). Emotional intelligence, emotional exhaustion, and job performance. Social Behavior and Personality: an international journal, 39(8), 1087-1096.
  • Nunnally, J. C. (1978). Psychometric theory. New York: McGraw-Hill.
  • Omdahl, B. L. & O'Donnell, C. (1999). Emotional contagion, empathic concern and communicative responsiveness as variables affecting nurses’ stress and occupational commitment. Journal of Advanced Nursing, 29(6), 1351-1359.
  • Papathanasiou, I. V. & Fradelos, E. C. & Kleisiaris, C. F. & Tsaras, K. & Kalota, M. A. & Kourkouta, L. (2014). Motivation, leadership, empowerment and confidence: their relation with nurses’ burnout. Materia socio-medica, 26(6), 405.
  • Schaible, L. M. & Gecas, V. (2010). The impact of emotional labor and value dissonance on burnout among police officers. Police Quarterly, 13(3), 316-341.
  • Schermuly, C. C. & Meyer, B. (2016). Good relationships at work: The effects of Leader–Member Exchange and Team–Member Exchange on psychological empowerment, emotional exhaustion, and depression. Journal of Organizational Behavior, 37(5), 673-691.
  • Schulz, R. & Greenley, J. R. & Brown, R. (1995). Organization, management, and client effects on staff burnout. Journal of health and social behavior, 333-345.
  • Shanafelt, T. D. & Boone, S. & Tan, L. & Dyrbye, L. N. & Sotile, W. & Satele, D., ... & Oreskovich, M. R. (2012). Burnout and satisfaction with work-life balance among US physicians relative to the general US population. Archives of internal medicine, 172(18), 1377-1385.
  • Shirom, A. & Cooper, C. L. & Robertson, I. T. (1989). International review of industrial and organizational psychology.
  • Skaalvik, E. M. & Skaalvik, S. (2016). Teacher stress and teacher self-efficacy as predictors of engagement, emotional exhaustion, and motivation to leave the teaching profession. Creative Education, 7(13), 1785.
  • Stordeur, S. & D'hoore, W. & Vandenberghe, C. (2001). Leadership, organizational stress, and emotional exhaustion among hospital nursing staff. Journal of advanced nursing, 35(4), 533-542.
  • Wang, Y. & Liu, L. & Wang, J. & Wang, L. (2012). Work‐family conflict and burnout among Chinese doctors: the mediating role of psychological capital. Journal of occupational health, 54(3), 232-240.
  • West, C. P. & Dyrbye, L. N. & Sloan, J. A. & Shanafelt, T. D. (2009). Single item measures of emotional exhaustion and depersonalization are useful for assessing burnout in medical professionals. Journal of general internal medicine, 24(12), 1318.
  • Wharton, A. S. (1993). The affective consequences of service work: Managing emotions on the job. Work and occupations, 20(2), 205-232.
  • Wittmer, J. L. & Martin, J. E. (2010). Emotional exhaustion among employees without social or client contact: The key role of nonstandard work schedules. Journal of Business and Psychology, 25(4), 607-623.
  • Yeniçeri, Ö. & Demirel, Y. & Seçkin, Z. (2009). Örgütsel adalet ile duygusal tükenmişlik arasındaki ilişki: İmalat sanayi çalışanları üzerine bir araştırma. Karamanoğlu Mehmetbey Üniversitesi Sosyal ve Ekonomik Araştırmalar Dergisi, 2009(1), 83-99.
Year 2021, Volume: 30 Issue: 1, 142 - 149, 30.04.2021
https://doi.org/10.35379/cusosbil.828921

Abstract

References

  • Bozionelos, N. (2006). Mentoring and expressive network resources: Their relationship with career success and emotional exhaustion among Hellenes employees involved in emotion work. The International Journal of Human Resource Management, 17(2), 362-378.
  • Brown, L. A. & Roloff, M. E. (2011). Extra-role time, burnout, and commitment: The power of promises kept. Business Communication Quarterly, 74(4), 450-474.
  • Brown, C. G. (2012). A systematic review of the relationship between self-efficacy and burnout in teachers. Educational and Child Psychology, 29(4), 47.
  • Burke, R. J. & Richardson, A. M. (2000). Psychological burnout in organizations. Handbook of organizational behavior, 2, 327-368.
  • Burke, R. J. & Greenglass, E. R. (2001). Hospital restructuring, work-family conflict and psychological burnout among nursing staff. Psychology & health, 16(5), 583-594.
  • Büyüköztürk, Ş. (2003). Sosyal bilimler için veri analizi el kitabı. Ankara: Pegem Akademi Yayıncılık. Cherniss, C. & Cherniss, C. (1980). Staff burnout: Job stress in the human services (p. 21). Beverly Hills, CA: Sage publications.
  • Cooper, C. L. & Cooper, C. P. & Dewe, P. J. & O'Driscoll, M. P. & O'Driscoll, M. P. (2001). Organizational stress: A review and critique of theory, research, and applications. Sage.
  • Cole, M. S. & Bernerth, J. B. & Walter, F. & Holt, D. T. (2010). Organizational justice and individuals' withdrawal: Unlocking the influence of emotional exhaustion. Journal of Management Studies, 47(3), 367-390.
  • Cox, T. & Kuk, G. & Leiter, M. P. (1993). Burnout, health, work stress, and organizational healthiness. Cropanzano, R. & Rupp, D. E. & Byrne, Z. S. (2003). The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors. Journal of Applied psychology, 88(1), 160.
  • Edwards, J. R. & Baglioni, A. J. & Cooper, C. L. (1990). Examining the relationships among self-report measures of the Type A behavior pattern: The effects of dimensionality, measurement error, and differences in underlying constructs. Journal of Applied Psychology, 75(4), 440–454
  • Forza, C. & Filippini, R. (1998). TQM impact on quality conformance and customer satisfaction: a causal model. International journal of production economics, 55(1), 1-20.
  • Freudenberger, H. J. (1986). The issues of staff burnout in therapeutic communities. Journal of psychoactive drugs, 18(3), 247-251.
  • Garrosa, E. & Moreno-Jimenez, B. & Liang, Y. & Gonzalez, J. L. (2008). The relationship between socio-demographic variables, job stressors, burnout, and hardy personality in nurses: An exploratory study. International journal of nursing studies, 45(3), 418-427.
  • Ghorpade, J. & Lackritz, J. & Singh, G. (2007). Burnout and personality: Evidence from academia. Journal of career assessment, 15(2), 240-256.
  • Gkorezis, P. & Petridou, E. & Krouklidou, T. (2015). The detrimental effect of machiavellian leadership on employees’ emotional exhaustion: organizational cynicism as a mediator. Europe's journal of psychology, 11(4), 619.
  • Halbesleben, J. R. & Bowler, W. M. (2007). Emotional exhaustion and job performance: the mediating role of motivation. Journal of applied psychology, 92(1), 93.
  • Houkes, I. & Janssen, P. P. & De Jonge, J. & Bakker, A. B. (2003). Specific determinants of intrinsic work motivation, emotional exhaustion and turnover intention: A multisample longitudinal study. Journal of Occupational and organizational Psychology, 76(4), 427-450.
  • Jeon, L. & Buettner, C. K. & Grant, A. A. (2018). Early childhood teachers’ psychological well-being: Exploring potential predictors of depression, stress, and emotional exhaustion. Early education and development, 29(1), 53-69.
  • Kline, P. (1994). A general description of factor analysis. An Easy Guide to Factor Analysis. Lee, R. T. & Ashforth, B. E. (1996). A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of applied Psychology, 81(2), 123.
  • Mäkikangas, A. & Kinnunen, U. (2003). Psychosocial work stressors and well-being: Self-esteem and optimism as moderators in a one-year longitudinal sample. Personality and individual differences, 35(3), 537-557.
  • Maslach, C. & Jackson, S. E. (1984). Burnout in organizational settings. Applied social psychology annual. Maslach, C. & Schaufeli, W. B. & Leiter, M. P. (2001). Job burnout. Annual review of psychology, 52(1), 397-422.
  • Moon, T. W. & Hur, W. M. (2011). Emotional intelligence, emotional exhaustion, and job performance. Social Behavior and Personality: an international journal, 39(8), 1087-1096.
  • Nunnally, J. C. (1978). Psychometric theory. New York: McGraw-Hill.
  • Omdahl, B. L. & O'Donnell, C. (1999). Emotional contagion, empathic concern and communicative responsiveness as variables affecting nurses’ stress and occupational commitment. Journal of Advanced Nursing, 29(6), 1351-1359.
  • Papathanasiou, I. V. & Fradelos, E. C. & Kleisiaris, C. F. & Tsaras, K. & Kalota, M. A. & Kourkouta, L. (2014). Motivation, leadership, empowerment and confidence: their relation with nurses’ burnout. Materia socio-medica, 26(6), 405.
  • Schaible, L. M. & Gecas, V. (2010). The impact of emotional labor and value dissonance on burnout among police officers. Police Quarterly, 13(3), 316-341.
  • Schermuly, C. C. & Meyer, B. (2016). Good relationships at work: The effects of Leader–Member Exchange and Team–Member Exchange on psychological empowerment, emotional exhaustion, and depression. Journal of Organizational Behavior, 37(5), 673-691.
  • Schulz, R. & Greenley, J. R. & Brown, R. (1995). Organization, management, and client effects on staff burnout. Journal of health and social behavior, 333-345.
  • Shanafelt, T. D. & Boone, S. & Tan, L. & Dyrbye, L. N. & Sotile, W. & Satele, D., ... & Oreskovich, M. R. (2012). Burnout and satisfaction with work-life balance among US physicians relative to the general US population. Archives of internal medicine, 172(18), 1377-1385.
  • Shirom, A. & Cooper, C. L. & Robertson, I. T. (1989). International review of industrial and organizational psychology.
  • Skaalvik, E. M. & Skaalvik, S. (2016). Teacher stress and teacher self-efficacy as predictors of engagement, emotional exhaustion, and motivation to leave the teaching profession. Creative Education, 7(13), 1785.
  • Stordeur, S. & D'hoore, W. & Vandenberghe, C. (2001). Leadership, organizational stress, and emotional exhaustion among hospital nursing staff. Journal of advanced nursing, 35(4), 533-542.
  • Wang, Y. & Liu, L. & Wang, J. & Wang, L. (2012). Work‐family conflict and burnout among Chinese doctors: the mediating role of psychological capital. Journal of occupational health, 54(3), 232-240.
  • West, C. P. & Dyrbye, L. N. & Sloan, J. A. & Shanafelt, T. D. (2009). Single item measures of emotional exhaustion and depersonalization are useful for assessing burnout in medical professionals. Journal of general internal medicine, 24(12), 1318.
  • Wharton, A. S. (1993). The affective consequences of service work: Managing emotions on the job. Work and occupations, 20(2), 205-232.
  • Wittmer, J. L. & Martin, J. E. (2010). Emotional exhaustion among employees without social or client contact: The key role of nonstandard work schedules. Journal of Business and Psychology, 25(4), 607-623.
  • Yeniçeri, Ö. & Demirel, Y. & Seçkin, Z. (2009). Örgütsel adalet ile duygusal tükenmişlik arasındaki ilişki: İmalat sanayi çalışanları üzerine bir araştırma. Karamanoğlu Mehmetbey Üniversitesi Sosyal ve Ekonomik Araştırmalar Dergisi, 2009(1), 83-99.
There are 37 citations in total.

Details

Primary Language Turkish
Journal Section Articles
Authors

Ahmet Günay 0000-0002-7826-3682

Publication Date April 30, 2021
Submission Date November 20, 2020
Published in Issue Year 2021 Volume: 30 Issue: 1

Cite

APA Günay, A. (2021). İŞE BAĞLI DUYGUSAL TÜKENMİŞLİK: BİR ÖLÇEK UYARLAMA ÇALIŞMASI. Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 30(1), 142-149. https://doi.org/10.35379/cusosbil.828921