ALGILANAN ÖRGÜT DESTEĞİ İLE ÜRETKENLİK KARŞITI İŞ DAVRANIŞI İLİŞKİSİNDE KENDİNİ İŞLETMEDEN HİSSETMENİN VE İŞTEN AİLEYE YÖNELİK ÇATIŞMANIN ROLÜ*

Abstract

Araştırmalar, algılanan örgüt desteğinin genel olarak üretkenlik karşıtı iş davranışlarının ortaya çıkmasını engellediğini göstermektedir. Bu araştırma, üretkenlik karşıtı iş davranışlarının bireye yönelik boyutunu inceleyerek sınırlı kalan algılanan örgüt desteği ile üretkenlik karşıtı iş davranışı ilişkisinde kendini işletmeden hissetme ve işten aileye yönelik çatışmanın aracılık etkisine odaklanmaktadır. Araştırma, İstanbul’ da faaliyet gösteren otel işletmelerinde yapılmış olup, elde edilen veriler yapısal eşitlik modeli ile analiz edilmiştir. Araştırma sonucunda algılanan örgüt desteği ile üretkenlik karşıtı iş davranışı (bireye yönelik) ilişkisinde kendini işletmeden hissetme ve işten aileye yönelik çatışmanın tam aracılık rolü olduğu bulunmuştur.

Keywords

• Üretkenlik Karşıtı İş Davranışı
• Algılanan Örgüt Desteği
• Kendini İşletmeden Hissetme
• İşten Aileye Yönelik Çatışma

THE ROLE OF PERCEIVED INSIDER STATUS AND WORK TO FAMILY CONFLICT IN THE RELATIONSHIP OF PERCEIVED ORGANIZATIONAL SUPPORT AND COUNTERPRODUCTIVE WORK BEHAVIOR

Abstract

References

1. Abas, C., Omar, F., Halim, F. W., & Hafidz, S. W. M. (2015). The mediating role of organizational-based self-esteem in perceived organizational support and counterproductive work behaviour relationship. International Journal of Business and Management, 10(9), 99.
2. Anderson, N., Ones, D. S., Sinangil, H. K., & Viswesvaran, C. (Eds.). (2001). Handbook of industrial, work & organizational psychology: Volume 1: Personnel Psychology.
3. Anderson, S. E., Coffey, B. S., & Byerly, R. T. (2002). Formal organizational initiatives and informal workplace practices: Links to work-family conflict and job-related outcomes. Journal of Management, 28(6), 787-810.
4. Armeli, S., Eisenberger, R., Fasolo, P., & Lynch, P. (1998). Perceived organizational support and police performance: The moderating influence of socioemotional needs. Journal of Applied Psychology, 83(2), 288.
5. Baron, R. M. & Kenny, D. A., (1986). The moderator and medaitor variable distinction in social psychological research: Conceptual, strategic and statistical considerations, Journal of Personality and Social Psychology, 51(16), 1173-1182.
6. Byrne, Z. S., & Hochwarter, W. A. (2008). Perceived organizational support and performance: Relationships across levels of organizational cynicism. Journal of Managerial Psychology. 23(1), 54-72.
7. Bennett, R. J., & Robinson, S. L. (2000). Development of a measure of workplace deviance. Journal Of Applied Psychology, 85(3), 349.
8. Bowling, N. A., & Gruys, M. L. (2010). Overlooked issues in the conceptualization and measurement of counterproductive work behavior. Human Resource Management Review, 20(1), 54-61.

9. Choi, H. J., & Kim, Y. T. (2012). Work‐family conflict, work‐family facilitation, and job outcomes in the Korean hotel industry. International Journal of Contemporary Hospitality Management, 4(7), 1011-1028.
10. Cho, E., & Tay, L. (2016). Domain satisfaction as a mediator of the relationship between work–family spillover and subjective well-being: A longitudinal study. Journal of Business and Psychology, 31(3), 445-457.
11. Çelik, H. E., & Yılmaz, V. (2016). LISREL 9.1 ile yapısal eşitlik modellemesi: Temel kavramlar-uygulamalar-programlama. İstanbul: Anı Yayıncılık.
12. Darrat, M., Amyx, D., & Bennett, R. (2010). An investigation into the effects of work–family conflict and job satisfaction on salesperson deviance. Journal of Personal Selling & Sales Management, 30(3), 239-251.
13. Dixon, M. A., & Sagas, M. (2007). The relationship between organizational support, work-family conflict, and the job-life satisfaction of university coaches. Research quarterly for exercise and sport, 78(3), 236-247.
14. Einarsen, S., Mikkelsen, E. G., & Matthiesen, S. B. (2003). The psychology of bullying at work: Explaining the detrimental effects on victims. University of Bergen. Norway. 13(2), 202-248.
15. Eısenberger, R., Cummıngs, J., Armelı, S. ve Lynch, P. (1997). Perceived Organizational Support, Discretionary treatment and innovation. Journal of Applied Psychology, 82(2), 812-820.
16. Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I. L., & Rhoades, L. (2002). Perceived supervisor support: contributions to perceived organizational support and employee retention. Journal of applied psychology, 87(3), 565.
17. Ford, M. T., Heinen, B. A., & Langkamer, K. L. (2007). Work and family satisfaction and conflict: a meta-analysis of cross-domain relations. Journal of Applied Psychology, 92(1), 57.
18. Frone, M. R. (2003). Work-family balance. J. C. Quick & L. E. Tetrick (Eds.), Handbook Of Occupational Health Psychology, (143-162) Washington D.C.: American Psychological Association.
19. Fuller, J. B., Barnett, T., Hester, K., & Relyea, C. (2003). A social identity perspective on the relationship between perceived organizational support and organizational commitment. The Journal of Social Psychology, 143(6), 789-791.
20. Grandey, A., L Cordeiro, B., & C Crouter, A. (2005). A longitudinal and multi‐source test of the work–family conflict and job satisfaction relationship. Journal of occupational and Organizational Psychology, 78(3), 305-323.
21. Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work and family roles. Academy of Management Review, 10(1), 76-88.
22. Gupta, V., Agarwal, U. A., & Khatri, N. (2016). The relationships between perceived organizational support, affective commitment, psychological contract breach, organizational citizenship behaviour and work engagement. Journal of Advanced Nursing, 72(11), 2806-2817.
23. Gurbuz, S., Turunc, O., & Celik, M. (2013). The impact of perceived organizational support on work–family conflict: Does role overload have a mediating role?. Economic and Industrial Democracy, 34(1), 145-160.
24. Hair, J.F., Jr, Sarstedt, M., Hopkins, L. ve Kuppelwieser, V.G. (2014). Partial Least Squares Structural Equation Modeling (PLS-SEM): An Emerging Tool in Business Research, European Business Review, 26(2), 106–121.
25. Halbesleben, J. R., Wheeler, A. R., & Rossi, A. M. (2012). The costs and benefits of working with one's spouse: A two‐sample examination of spousal support, work–family conflict, and emotional exhaustion in work‐linked relationships. Journal of Organizational Behavior, 33(5), 597-615.
26. Halbesleben, J. R. B, Neveu, J. P., Underdahl, P., Westman, M. (2014). Getting to the "COR": Understanding the role of resources in conservation of resources theory, Journal of Management, 40(5), 1334-1364.
27. Hammer, L. B., Bauer, T. N., & Grandey, A. A. (2003). Work-family conflict and work-related withdrawal behaviors. Journal of Business and Psychology, 17(3), 419-436.
28. Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44(3), 513.
29. Hobfoll, S. E. (2002). Social and psychological resources and adaptation. Review of General Psychology, 6(4), 307-324.
30. Hollinger, R. C. (1986). Acts against the workplace: Social bonding and employee deviance. Deviant Behavior, 7(1), 53-75.
31. Hui, C., Lee, C., & Wang, H. (2015). Organizational inducements and employee citizenship behavior: The mediating role of perceived insider status and the moderating role of collectivism. Human Resource Management, 54(3), 439-456.
32. Kossek, E. E., Pichler, S., Bodner, T., & Hammer, L. B. (2011). Workplace social support and work–family conflict: A meta‐analysis clarifying the influence of general and work–family‐specific supervisor and organizational support. Personnel Psychology, 64(2), 289-313.
33. Köksal, O. (2012). Sosyal değişim teorisi çerçevesinde güven ve algılanan aidiyet durumunun örgütsel vatandaşlık davranışı ve saldırgan davranışlar üzerine etkisi. (Yayımlanmamış doktora tezi). Erciyes Üniversitesi, Erciyes.
34. Krishnan, J., & Mary, V. S. (2012). Perceived organisational support–an overview on its antecedents and consequences. International Journal of Multidisciplinary Research, 2(4), 2-3.
35. Lapalme, M. È., Stamper, C. L., Simard, G., & Tremblay, M. (2009). Bringing the outside in: Can “external” workers experience insider status?. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 30(7), 919-940.
36. Las Heras, M., Rofcanin, Y., Matthijs Bal, P., & Stollberger, J. (2017). How do flexibility i‐deals relate to work performance? Exploring the roles of family performance and organizational context. Journal Of Organizational Behavior, 38(8), 1280-1294.
37. Lawrence, T. B., & Robinson, S. L. (2007). Ain't misbehavin: Workplace deviance as organizational resistance. Journal Of Management, 33(3), 378-394.
38. LeBlanc, M. M., & Kelloway, E. K. (2002). Predictors and outcomes of workplace violence and aggression. Journal Of Applied Psychology, 87(3), 444.
39. Lıu, Z. Q., Deng, C. J., Lıao, J. Q., & Long, L. R. (2015). Organizational support, perceived status and employees' innovative behavior: Perspective of employment diversity. Journal of Management Sciences in China, 18, 80-94.
40. Masterson, S. S., & Stamper, C. L. (2003). Perceived organizational membership: An aggregate framework representing the employee–organization relationship. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 24(5), 473-490.
41. Meydan, C., & Şeşen, H. (2015). Yapısal Eşitlik Modeli AMOS Uygulamaları. Ankara: Detay Yayıncılık.
42. Nauman, S., Zheng, C., & Naseer, S. (2020). Job insecurity and work–family conflict. International Journal of Conflict Management, 31(5), 729-751.
43. Netemeyer, R. G., Boles, J. S., & McMurrian, R. (1996). Development and validation of work–family conflict and family–work conflict scales. Journal of applied psychology, 81(4), 400-422.
44. O'Driscoll, M. P., Poelmans, S., Spector, P. E., Kalliath, T., Allen, T. D., Cooper, C. L., & Sanchez, J. I. (2003). Family-responsive interventions, perceived organizational and supervisor support, work-family conflict, and psychological strain. International Journal of Stress Management, 10(4), 326-344.
45. Özdevecioğlu, M., & Balcı, İnce F. (2011). Algılanan içsellik statüsünün örgütsel vatandaşlık davranışı üzerindeki etkisi. Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, (37), 41-64.
46. Pearson, C. M., Andersson, L. M. ve Porath, C. L. (2005). Workplace incivility. In S. Fox ve P. E. Spector (Ed), Counterproductive work behavior: Investigations of actors and targets (177-200). Washington, DC: American Psychological Association
47. Pekdemir, I., & Koçoğlu Sazkaya, M. (2014). İşkoliklik ile iş yaşam dengesi arasındaki ilişkide kişilik özelliklerinin aracılık rolü üzerine bir araştırma. Abant İzzet Baysal Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 14(1), 309-338.
48. Riggle, R. J., Edmondson, D. R., & Hansen, J. D. (2009). A meta-analysis of the relationship between perceived organizational support and job outcomes: 20 years of research. Journal Of Business Research, 62(10), 1027-1030.
49. Robinson, S. L., & Bennett, R. J. (1995). A typology of deviance workplace behaviors: a multidimensional scaling study. Academy of Management Journal, 38, 555-572.
50. Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: a review of the literature. Journal of Applied Psychology, 87(4), 698-714.
51. Rofcanin, Y., de Jong, J. P., Las Heras, M., & Kim, S. (2018). The moderating role of prosocial motivation on the association between family-supportive supervisor behaviours and employee outcomes. Journal Of Vocational Behavior, 107, 153-167.
52. Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill building approach. United Kingdom: John Wiley & Sons.
53. Shacklock, K., & Brunetto, Y. (2012). The intention to continue nursing: work variables affecting three nurse generations in Australia. Journal of Advanced Nursing, 68(1), 36-46.
54. Shin, S. H., Ahn, J. S., & Kim, M. J. (2019). Effects of emotional labor and perceived organizational support on the job attitude of public health workers. The Korean Journal of Health Service Management, 13(1), 1-13.
55. Spector, P. E., & Fox, S. (2002). An emotion-centered model of voluntary work behavior: some parallels between counterproductive work behavior (CWB) and organizational citizenship behavior (OCB). Human Resources Management Review, 12, 269-292.
56. Spector, P. E., Fox, S., Penney, L. M., Bruursema, K., Goh, A., & Kessler, S. (2006). The dimensionality of counterproductivity: Are all counterproductive behaviors created equal?. Journal of Vocational Behavior, 68(3), 446-460.
57. Stamper, C. L., & Masterson, S. S. (2002). Insider or outsider? How employee perceptions of insider status affect their work behavior. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 23(8), 875-894.
58. Tajfel, H., & Turner, J. C. (1979). An integrative theory of intergroup conflict. W. G. Austin & S. Worchel (Eds.), The social psychology of intergroup relations (33–47). Monterey, CA: Brooks/Cole
59. Ten Brummelhuis, L. L., & Bakker, A. B. (2012). A resource perspective on the work–home interface: The work–home resources model. American Psychologist, 67(7), 545.
60. Tepper, B. J. (2000). Consequences of abusive supervision. Academy Of Management Journal, 43(2), 178-190.
61. Turunç, Ö., & Findikli, M. A. (2015). Algılanan Lıder Destegı Ile Is-Aıle Çatısması Ilıskısınde Kendını Isletmeden Hıssetmenın Düzenleyıcı Etkısı: Turızm Sektörü Örnegı. Kafkas University. Faculty of Economics and Administrative Sciences. Journal, 6(10), 113.
62. Vatankhah, S., Javid, E., & Raoofi, A. (2017). Perceived organizational support as the mediator of the relationships between high-performance work practices and counter-productive work behavior: Evidence from airline industry. Journal of Air Transport Management, 59, 107-115.
63. Xiong Chen, Z., & Aryee, S. (2007). Delegation and employee work outcomes: An examination of the cultural context of mediating processes in China. Academy of Management Journal, 50(1), 226-238.