Çalışmaya Tutkunluk, Çalışan Sesi ve Sessiz İstifa Arasındaki Etkileşim: Banka Çağrı Merkezi Çalışanları Üzerine Nicel Bir İnceleme

Year 2026, Issue: 89 , 261 - 280 , 30.04.2026

Fatih Gönül

https://izlik.org/JA56PU69BE

Abstract

Çağrı merkezleri müşteri deneyimi ve ilişkilerinde önemli bir rol üstlenmekte; ancak çalışanların yüksek stres altında çalışmaları personel devrini artırmakta, çalışan bağlılığını zorlaştırmaktadır. Uzaktan çalışan müşteri temsilcileri, örgütsel bağlılığın zayıflaması ve çalışanlar arası sınırlı etkileşim nedeniyle sessiz istifaya daha yatkın görülmektedir. Bununla birlikte, çalışanların işlerine duydukları tutkunun güçlü olması ve örgüt içinde seslerini duyurabilmeleri, sessiz istifayı önleyici bir unsur olarak öne çıkmaktadır. Bu çerçevede çalışmanın amacı, çalışmaya tutkunluk, çalışan sesi ve sessiz istifa arasındaki ilişkileri analiz etmek ve bu değişkenlerin demografik özelliklere göre farklılıklarını incelemektir. Araştırmanın örneklemi, özel bir bankaya hizmet veren 125 çağrı merkezi çalışanından oluşmaktadır. Veriler, kolayda örnekleme yöntemiyle çevrimiçi anket aracılığıyla toplanmış ve SPSS 23 paket programı kullanılarak korelasyon ve regresyon analizleri gerçekleştirilmiştir. Regresyon analizi sonuçları, çalışmaya tutkunluk ve çalışan sesinin sessiz istifa üzerinde anlamlı bir etkide bulunmadığını ortaya koymuştur. Bununla birlikte, çalışmaya tutkunluğun çalışan sesi üzerinde olumlu bir etkisi olduğu belirlenmiştir. Ayrıca, t testi sonuçları kadın çalışanların erkek çalışanlara kıyasla daha yüksek sessiz istifa düzeyine sahip olduklarını ve çalışmaya tutkunluk düzeylerinin daha düşük olduğunu ortaya koymuştur.

Keywords

Çalışmaya tutkunluk , Çalışanların sesi , Sessiz istifa , Çağrı merkezi çalışanları

The Interaction Between Work Engagement, Employee Voice and Quiet Quitting: A Quantitative Study on Bank Call Center Employees

https://izlik.org/JA56PU69BE

Abstract

Call centers play a crucial role in customer experience and relationships; nevertheless, working under high stress increases employee turnover and challenges employee engagement. Call center employees working remotely are more likely to engage in quiet quitting due to poor organizational commitment and limited interaction between employees. Nevertheless, employees' strong work engagement and the ability to make their voices heard within the organization are considered potential mitigating factors against quiet quitting. Accordingly, the purpose of this study is to analyze the relationships among work engagement, employee voice, and quiet quitting, while also examining differences in these variables based on demographic characteristics. The research sample consists of 125 call center employees working for a private bank. Data were collected through an online survey using a convenience sampling method, and correlation and regression analyses were conducted via the SPSS 23 statistical package. The results of the regression analysis indicate that neither work engagement nor employee voice has a significant effect on quiet quitting. However, work engagement was found to have a positive influence on employee voice. Furthermore, t-test results revealed that female employees, compared to male employees, exhibited higher levels of quiet quitting and lower levels of work engagement.

Keywords

Work engagement , Employee voice , Quiet quitting , Call center employees

References

• Alexis, M. (2022, August 28). Quiet quitting statistics. Teambuilding.Com. https://teambuilding.com/blog/quiet-quitting-statistics
• Alfayad, Z., & Arif, L. S. M. (2017). Employee voice and job satisfaction: An application of Herzberg two-factor theory. International Review of Management and Marketing, 7(1), 150-156.
• Anand, A., Doll, J., & Ray, P. (2024). Drowning in silence: A scale development and validation of quiet quitting and quiet firing. International Journal of Organizational Analysis, 32(4), 721-743. http://dx.doi.org/10.1108/IJOA-01-2023-3600
• Atalay, M., & Dağıstan, U. (2024). Quiet quitting: A new wine in an old bottle? Personnel Review, 53(4), 1059-1074. https://doi.org/10.1108/PR-02-2023-0122
• Attridge, M. (2009). Measuring and Managing Employee Work Engagement: A Review of the Research and Business Literature. Journal of Workplace Behavioral Health, 24(4), 383-398. https://doi.org/10.1080/15555240903188398
• Avcı, N. (2023). Örgütsel sinizm, örgütsel sessizlik, işte sözde var olma ve sessiz istifa arasındaki ilişkiler: İstanbul Maltepe Belediyesi örneği. Süleyman Demirel Üniversitesi Vizyoner Dergisi, 14(39), 968-989.
• Aydın, E., & Azizoğlu, Ö. (2022). A new term for an existing concept: Quiet quitting—a selfdetermination perspective. International Congress on Critical Debates in Social Sciences, içinde (pp. 285-295). Balıkesir: ICCDSS.
• Baruch, Y., & Holtom, B. C. (2008). Survey response rate levels and trends in organizational research. Human Relations, 61(8), 1139-1160. https://doi.org/10.1177/0018726708094863
• Bell, R., & Kennebrew, D. (2023). What does Jean-Jacques Rousseau and Chester I. Barnard have to do with quiet quitting? American Journal of Management, 23, 1-11. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4429700
• Bloomberght. (2024, October 16). Türkiye’de dört gençten biri “sessiz istifa” sürecinde. BloombergHT. https://www.bloomberght.com/turkiye-de-dort-gencten-biri-sessiz-istifa-surecinde-2315953
• Botero, I. C., & Van Dyne, L. (2009). Employee voice behavior: Interactive effects of LMX and power distance in the United States and Colombia. Management Communication Quarterly, 23(1), 84-104. https://doi.org/10.1177/0893318909335415
• Boz, D. (2024). Sessiz istifanın işten ayrılma niyetine etkisi: Çağrı merkezi çalışanlarına yönelik bir araştırma. Dumlupınar Üniversitesi İİBF Dergisi, 13, 1-11. https://doi.org/10.58627/dpuiibf.1455202
• Brinsfield, C. T. (2013). Employee silence motives: Investigation of dimensionality and development of measures. Journal of Organizational Behavior, 34(5), 671-697. https://doi.org/10.1002/job.1829
• Çalışkan, K. (2023). Sessiz istifa: Sonun başlangıcı mı yeniden diriliş mi? Journal of Organizational Behavior Review, 5(2), 190-204.
• Campton, J., Tham, A., & Ting, H. (2023). Quiet quitting-implications for Asian Businesses. Asian Journal of Business Research, 13(2), 128-134. https://doi.org/doi:https://doi.org/10.14707/ajbr.230153
• Christian, A. (2022, August 29). Why ‘quiet quitting’ is nothing new. https://www.bbc.com/worklife/article/20220825-why-quiet-quitting-is-nothing-new
• Demirkaya, H., Yıldız, B., Özalçın, S. E., & Öztürk, H. (2023). İnsan kaynaklarında sessizliğin yankıları: Örgütlerde sessiz istifa fenomeninin anatomisi. Süleyman Demirel Üniversitesi İnsan Kaynakları Yönetimi Dergisi, 2(2), 69-88.
• Deniz, A., Duran, C., & Boz, D. (2023). Sessiz istifa. In Sessiz istifa. Eğitim Yayınevi. https://www.egitimyayinevi.com/u/egitimyayinevi/docs/k/a/kapakli-ekitap-sessiz-istifa-icerik-dosyasi-1693574865.pdf
• Detert, J. R., & Burris, E. R. (2007). Leadership behavior and employee voice: Is the door really open? Academy of Management Journal, 50(4), 869-884. https://doi.org/10.5465/amj.2007.26279183
• Dillman, D. A., Smyth, J. D., & Christian, L. M. (2014). Internet, phone, mail, and mixed-mode surveys: The tailored design method. Indianapolis, Indiana, 17, 161-176. https://doi.org/10.1002/9781394260645
• Emelifeonwu, J. C., & Valk, R. (2019). Employee voice and silence in multinational corporations in the mobile telecommunications industry in Nigeria. Employee Relations, 41(1), 228-252. https://doi.org/10.1108/ER-04-2017-0073
• Erkek, Z. Y., & Altınayak, S. Ö. (2025). Factors causing the development of quiet quitting in female employees and the role of motherhood: The case of Türkiye. Health Care for Women International, 1-17. https://doi.org/10.1080/07399332.2025.2463081
• Evans, J. R., & Mathur, A. (2005). The value of online surveys. Internet research, 15(2), 195-219. https://doi.org/10.1108/10662240510590360
• Farndale, E., Van Ruiten, J., Kelliher, C., & Hope‐Hailey, V. (2011). The influence of perceived employee voice on organizational commitment: An exchange perspective. Human Resource Management, 50(1), 113-129. https://doi.org/10.1002/hrm.20404
• Formica, S., & Sfodera, F. (2022). The great resignation and quiet quitting paradigm shifts: An overview of current situation and future research directions. Journal of Hospitality Marketing & Management, 31(8), 899-907. https://doi.org/10.1080/19368623.2022.2136601
• GALLUP. (2024). Gallup.Com. https://www.gallup.com/workplace/349484/state-of-the-global-workplace.aspx
• Ganjali, A., & Rezaee, S. (2016). Linking perceived employee voice and creativity. Interdisciplinary Journal of Management Studies (Formerly Known as Iranian Journal of Management Studies), 9(1), 175-191. https://doi.org/10.22059/ijms.2016.55041
• Ge, Y. (2020). Psychological safety, employee voice, and work engagement. Social Behavior and Personality: An International Journal, 48(3), 1-7. https://doi.org/10.2224/sbp.8907
• Geng, R., Geng, X., & Geng, S. (2025). Identifying Key Antecedents of Quiet Quitting Among Nurses: A Cross‐Profession Meta‐Analytic Review. Journal of Advanced Nursing, 82(1), 9133-933. https://doi.org/10.1111/jan.16934
• George, D. (2010). SPSS for windows step by step: A simple study guide and reference, 17.0 update. Pearson Education.
• George, D., & Mallery, P. (2024). IBM SPSS statistics 29 step by step: A simple guide and reference.Routledge. https://www.taylorfrancis.com/books/mono/10.4324/9781032622156/ibm-spss-statistics-29-step-step-darren-george-paul-mallery
• Gökkaya, D. (2024). İşe bağlı duygusal tükenmişliğin sessiz istifa üzerine etkisinde çalışma yaşam kalitesinin aracılık rolü: Sağlık çalışanlarında bir araştırma. Business & Management Studies: An International Journal, 12(3), 644-662.
• Grant, A. M. (2013). Rocking the boat but keeping it steady: The role of emotion regulation in employee voice. Academy of Management Journal, 56(6), 1703-1723. https://doi.org/10.5465/amj.2011.0035
• Güven, Ç. (2017). Algılanan liderlik tarzlarının çalışan sesine etkisinde örgütsel güvenin rolü ve bir araştırma. [Yayımlanmamış yüksek lisans tezi]. Marmara Üniversitesi, Sosyal Bilimler Enstitüsü, İşletme Anabilim Dalı, İstanbul.
• Hamouche, S., Koritos, C., & Papastathopoulos, A. (2023). Quiet quitting: Relationship with other concepts and implications for tourism and hospitality. International Journal of Contemporary Hospitality Management, 35(12), 4297-4312. https://doi.org/10.1108/IJCHM-11-2022-1362
• Harris, L. C. (2025). Commitment and quiet quitting: A qualitative longitudinal study. Human Resource Management, 64(2), 565-582. https://doi.org/10.1002/hrm.22274
• Harter, J. (2022). Is quiet quitting real. Gallup. Com. https://www.gallup.com/workplace/398306/quiet-quitting-real.aspx?v
• Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. Journal of Applied Psychology, 87(2), 268-279. https://doi.org/10.1037/0021-9010.87.2.268
• Hidayah Ibrahim, S. N., Suan, C. L., & Karatepe, O. M. (2019). The effects of supervisor support and self-efficacy on call center employees’ work engagement and quitting intentions. International Journal of Manpower, 40(4), 688-703. https://doi.org/10.1108/IJM-12-2017-0320
• Hirschman, A. O. (1970). Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States. Harvard University Press.
• Hofschulte-Beck, A. (2022). The long-term impacts of remote working on employees and employers [Master’s Thesis]. The College of St. Scholastica.
• Holman, D. (2003). Phoning in sick? An overview of employee stress in call centres. Leadership & Organization Development Journal, 24(3), 123-130. https://doi.org/10.1108/01437730310469543
• Hungerford, C., Jackson, D., & Cleary, M. (2025). Quiet quitting, resenteeism and other forms of disengagement: What are the answers for nurses? 81, 2855-2857. https://doi.org/10.1111/jan.16574
• Ilkhanizadeh, S., & Karatepe, O. M. (2017). An examination of the consequences of corporate social responsibility in the airline industry: Work engagement, career satisfaction, and voice behavior. Journal of Air Transport Management, 59, 8-17. https://doi.org/10.1016/j.jairtraman.2016.11.002
• Jack, E. P., Bedics, T. A., & McCary, C. E. (2006). Operational challenges in the call center industry: A case study and resource-based framework. Managing Service Quality: An International Journal, 16(5), 477-500. https://doi.org/10.1108/09604520610686142
• Jena, L. K., Bhattacharyya, P., & Pradhan, S. (2017). Employee engagement and affective organizational commitment: Mediating role of employee voice among ındian service sector employees. Vision: The Journal of Business Perspective, 21(4), 356-366. https://doi.org/10.1177/0972262917733170
• Jha, N., Potnuru, R. K. G., Sareen, P., & Shaju, S. (2019). Employee voice, engagement and organizational effectiveness: A mediated model. European Journal of Training and Development, 43(7/8), 699-718. http://dx.doi.org/10.1108/EJTD-10-2018-0097
• Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692-724. https://doi.org/10.2307/256287
• Kalaycı, Ş. (2010). SPSS uygulamalı çok değişkenli istatistik teknikleri (Vol. 5). Asil Yayın Dağıtım Ankara, Turkey.
• Keçeci, M., Küçükelçi, D. T., & Allaham, M. V. (2022). Çalışmaya tutkunluk, iş tatmini ve çalışan sesliliği ilişkisi üzerine ampirik bir araştırma. Dumlupınar Üniversitesi Sosyal Bilimler Dergisi, 74, 75-96. https://doi.org/10.51290/dpusbe.1089621
• Knoll, M., & Van Dick, R. (2013). Do I hear the whistle…? A first attempt to measure four forms of employee silence and their correlates. Journal of Business Ethics, 113(2), 349-362. https://doi.org/10.1007/s10551-012-1308-4
• Kossyva, D., Theriou, G., Aggelidis, V., & Sarigiannidis, L. (2023). Outcomes of engagement: A systematic literature review and future research directions. Heliyon, 9(6), 1-19. https://doi.org/10.1016/j.heliyon.2023.e17565
• Koyuncu, M., Burke, R., Fixenbaum, L., & Tekin, Y. (2013). Antecedents and consequences of employee voice behaviour among front-line employees in Turkish hotels. Anatolia, 24(3), 427-437. https://doi.org/10.1080/13032917.2013.804425
• Kumar, N. (2019). Determinants of stress and well-being in call centre employees. Journal of Management, 6(2), 19-24. https://doi.org/10.34218/JOM.6.2.2019.002
• Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and Psychological Measurement, 30(3), 607-610. https://doi.org/10.1177/001316447003000308
• Kwon, B., Farndale, E., & Park, J. G. (2016). Employee voice and work engagement: Macro, meso, and micro-level drivers of convergence? Human Resource Management Review, 26(4), 327-337. https://doi.org/10.1016/j.hrmr.2016.04.005
• Lainidi, O., Johnson, J., Griffin, B., Koutsimani, P., Mouratidis, C., Keyworth, C., & O’Connor, D. B. (2025). Associations between burnout, employee silence and voice: A systematic review and meta-analysis. Psychology & Health, 1-21. https://doi.org/10.1080/08870446.2025.2509074
• Ling, J., Chok, J. I., Zhang, W., & Lowery, C. M. (2025). The Impacts of Organizational Changes on Work Engagement and Quiet Quitting. American Journal of Management, 25(1), 13-28. https://doi.org/10.33423/ajm.v25i1.7514
• Moisoglou, I., Katsiroumpa, A., Papathanasiou, I. V., Konstantakopoulou, O., Katharaki, M., & Galanis, P. (2025). Engaging leadership reduces quiet quitting and improves work engagement: Evidence from nurses in Greece. Research Square. https://doi.org/10.21203/rs.3.rs-5959549/v1
• Morrison, E. W. (2011). Employee voice behavior: Integration and directions for future research. Academy of Management Annals, 5(1), 373-412. https://doi.org/10.5465/19416520.2011.574506
• Morrison, E. W. (2014). Employee voice and silence. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 173-197. https://doi.org/10.1146/annurev-orgpsych-031413-091328
• Morrison, E. W. (2023). Employee voice and silence: Taking stock a decade later. Annual Review of Organizational Psychology and Organizational Behavior, 10(1), 79-107. https://doi.org/10.1146/annurev-orgpsych-120920-054654
• Nordgren, H., & Ingemarsson Björs, A. (2023). Quiet quitting, loud consequences: The role of management in employee engagement [Thesis, Uppsala University]. https://www.diva-portal.org/smash/record.jsf?pid=diva2:1744351
• Osborne, S., & Hammoud, M. S. (2017). Effective employee engagement in the workplace. International Journal of Applied Management and Technology, 16(1), 4. https://doi.org/10.5590/IJAMT.2017.16.1.04
• Öztürk, E., Arıkan, Ö. U., & Ocak, M. (2023). Understanding quiet quitting: Triggers, antecedents and consequences. Uluslararası Davranış, Sürdürülebilirlik ve Yönetim Dergisi, 10(18), 57-79. https://doi.org/10.54709/jobesam.1299018
• Pevec, N. (2023). The concept of identifying factors of quiet quitting in organizations: An integrative literature review. Challenges of the Future, 2, 128-147.
• Pratiwi, P. E., Stanislaus, S., & Pratiwi, P. C. (2023). The tendency of quiet quitting workers in terms of engagement and well-being at work. Philanthropy: Journal of Psychology, 7(2), 132-143. https://doi.org/10.26623/philanthropy.v7i2.7905
• Purnomo, H., Wening, N., & Oktafiani, R. (2025). The silent exodus: A systematic review of quiet quitting and its impact on employee productivity and organizational culture. Jurnal Manajemen (Edisi Elektronik), 16(2), 360-371. https://doi.org/10.32832/jmuika.v16i2.19211
• Rees, C., Alfes, K., & Gatenby, M. (2013). Employee voice and engagement: Connections and consequences. The International Journal of Human Resource Management, 24(14), 2780-2798. https://doi.org/10.1080/09585192.2013.763843
• Reissová, A., & Papay, M. (2021). Relationship between employee engagement, job satisfaction and potential turnover. TEM Journal, 10(2), 847‐852. https://doi.org/10.18421/TEM102-44
• Resume Builder. (2022). 1 in 4 of workers are ‘quiet quitting,’ saying no to hustle culture. ResumeBuilder.Com. https://www.resumebuilder.com/1-in-4-of-workers-quiet-quitting-saying-no-to-hustle-culture/
• Ro, H., & Lee, J.-E. (2017). Call center employees’ intent to quit: Examination of job engagement and role clarity. Journal of Quality Assurance in Hospitality & Tourism, 18(4), 531-543. https://doi.org/10.1080/1528008X.2017.1292163
• Robbins, S. P., & Judge, T. A. (2018). Essentials of Organizational Behavior (Global). United States: Pearson.
• Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600-619. https://doi.org/10.1108/02683940610690169
• Salanova, M., & Schaufeli, W. B. (2008). A cross-national study of work engagement as a mediator between job resources and proactive behaviour. The International Journal of Human Resource Management, 19(1), 116-131. https://doi.org/10.1080/09585190701763982
• Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2003). Utrecht work engagement scale-9. Educational and Psychological Measurement. https://psycnet.apa.org/doi/10.1037/t05561-000
• Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The Measurement of Work Engagement With a Short Questionnaire: A Cross-National Study. Educational and Psychological Measurement, 66(4), 701-716. https://doi.org/10.1177/0013164405282471
• Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3, 71-92. https://doi.org/10.1023/A:1015630930326
• Sheoran, N., Goyal, R., & Sharma, H. (2023). Proactive personality and employee engagement: The mediating role of employee voice. FIIB Business Review. https://doi.org/10.1177/23197145231175744
• Shin, D., Woodwark, M. J., Konrad, A. M., & Jung, Y. (2022). Innovation strategy, voice practices, employee voice participation, and organizational innovation. Journal of Business Research, 147, 392-402. https://doi.org/10.1016/j.jbusres.2022.04.015
• Sitorus, M. G., & Rachmawati, R. (2024). Analysis of the quiet quitting phenomenon with work engagement and job satisfaction as mediators, study of employees in Indonesia banking ındustry. Eduvest-Journal of Universal Studies, 4(11), 10671-10793. https://doi.org/10.59188/eduvest.v4i11.44765
• Song, Y., Jia, Y., Sznajder, K., Ding, J., & Yang, X. (2021). Recovery experiences mediate the effect of burnout on life satisfaction among Chinese physicians: A structural equation modeling analysis. International Archives of Occupational and Environmental Health, 94, 31-41. https://doi.org/10.1007/s00420-020-01554-1
• Srivastava, S., Saxena, A., Kapoor, V., & Qadir, A. (2024). Sailing through silence: Exploring how negative gossip leaves breeding grounds for quiet quitting in the workplace. International Journal of Conflict Management, 35(4), 733-755. https://doi.org/10.1108/IJCMA-07-2023-0139
• Sürücü, L., Güleryüz, İ., & Maşlakçı, A. (2024). Sessiz istifa ve sessiz işten çıkarma ölçekleri: Türkçe’ye uyarlama çalışması. Anadolu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 25(2), 570-591. https://doi.org/10.53443/anadoluibfd.1370880
• Sverke, M., & Hellgren, J. (2002). The Nature of Job Insecurity: Understanding Employment Uncertainty on the Brink of a New Millennium. Applied Psychology, 51(1), 23-42. https://doi.org/10.1111/1464-0597.0077z
• Şimşek, Y., & Gürler, M. (2019). A study on employee voice and its effect on work engagement: Explicating from the Turkish teachers’ perspectives. International Education Studies, 12(7), 80-92. https://doi.org/10.5539/ies.v12n7p80
• TBB. (2024, September). Türkiye'de çağrı merkezleri ile ilgili istatistikler. https://www.tbb.org.tr/sites/default/files/raporlar/51405/ekler/Cagri_Merkezi_Istatistikleri-Eylul_2024_0.pdf
• Toska, A., Dimitriadou, I., Togas, C., Nikolopoulou, E., Fradelos, E. C., Papathanasiou, I. V., Sarafis, P., Malliarou, M., & Saridi, M. (2025). Quiet quitting in the hospital context: Investigating conflicts, organizational support, and professional engagement in Greece. Nursing Reports, 15(2), 38. https://doi.org/10.3390/nursrep15020038
• Turan, N. (2025a). Sessiz İstifa Yaşam Tatminini Koruyan Bir Dinamik Mi? Sessiz İstifa, Yaşam Tatmini ve Demografik Değişkenlerin Etkileşimi Üzerine Nicel Bir Araştırma. Selçuk Üniversitesi Sosyal Bilimler Meslek Yüksekokulu Dergisi, 28(2), 421-438. https://doi.org/10.29249/selcuksbmyd.1773920
• Turan, N. (2025b). Sessiz İstifa İle Çalışma Psikolojisi İlişkisine Yönelik Kısa Bir Bakış Açısı. Uluslararası Akademik Çalışmalar Dergisi, 5(3), 177-188.
• Turgut, T. (2011). Çalışmaya tutkunluk: İş yükü, esnek çalışma saatleri, yönetici desteği ve iş-aile çatışması ile ilişkileri. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 25(3-4), 155-179.
• Van Dyne, L., & LePine, J. A. (1998). Helping and voice extra-role behaviors: Evidence of construct and predictive validity. Academy of Management Journal, 41(1), 108-119. https://doi.org/10.2307/256902
• Wilkinson, A., & Barry, M. (2016). Voices from across the divide: An industrial relations perspective on employee voice. German Journal of Human Resource Management: Zeitschrift Für Personalforschung, 30(3-4), 338-344. https://doi.org/10.1177/2397002216649899
• Wilkinson, A., & Fay, C. (2011). New times for employee voice? Human Resource Management, 50(1), 65-74. https://doi.org/10.1002/hrm.20411