VALUE STREAM MAPPING APPLICATION IN SERVICE SECTOR: A CASE STUDY OF A UNIVERSITY RESEARCH AND APPLICATION CENTER

Abstract

Lean production is a philosophy of continuous improvement that is based on producing economical and qualified products or services through waste elimination. Value stream mapping (VSM), one of the methods used in lean production, is an effective method that can be utilized by manufacturing or service firms when transforming into a lean organization. The purpose of this study is to determine value-added and non value-added activities and developing a plan for elimination of non value-added activities by implementing VSM method at a university research and application center providing analysis service. In accordance with this purpose, a university research and application center operating in Turkey was taken and a VSM application was carried out focusing on one of the analyses made in this center. Firstly, current state map of the specified service family has been drawn and value added and non value added activities in the current state service flow have been identified. In the next step, a future state map that can enable to eliminate wastes in the current state, was drawn and lean service flow for the future state was shown. Finally, limitations of the study have been mentioned and some suggestions for future work have been made. 

Keywords

• Value Stream Mapping,Lean Production,Waste

HİZMET SEKTÖRÜNDE DEĞER AKIŞ HARİTALAMA UYGULAMASI: BİR ÜNİVERSİTE ARAŞTIRMA VE UYGULAMA MERKEZİ ÖRNEĞİ

Abstract

Yalın üretim, israfın elimine edilmesiyle ekonomik ve kaliteli ürün ya da hizmet üretilmesine dayalı bir sürekli iyileştirme felsefesidir. Yalın üretimde değer akış haritalama (DAH), ürün veya hizmet üreten işletmeler tarafından yalın üretime geçiş aşamasında yararlanılabilecek etkili bir yöntemdir. Bu çalışmanın amacı, laboratuvar analizleri hizmeti sağlayan bir üniversite araştırma ve uygulama merkezinde DAH yöntemini uygulayarak değer katan ve değer katmayan faaliyetleri tespit etmek ve değer katmayan faaliyetlerin elimine edilmesi için bir plan geliştirmektir. Bu amaç doğrultusunda, Türkiye’de faaliyet gösteren bir üniversite araştırma ve uygulama merkezi ele alınmış ve bu merkezde yapılan analizlerden bir tanesine odaklanılarak bir DAH uygulaması gerçekleştirilmiştir. İlk olarak belirlenen hizmet ailesine ilişkin mevcut durum haritası çizilmiş ve mevcut durumda hizmet akışında yer alan değer katan ve değer katmayan faaliyetler tespit edilmiştir. Sonraki aşamada mevcut durumdaki kayıpları elimine edebilecek bir gelecek durum haritası çizilmiş ve gelecek durum için önerilen yalın hizmet akışı gösterilmiştir.  Son olarak, çalışmanın bazı kısıtlarına değinilmiş ve gelecekte bu konu ile ilgili yapılacak araştırmalar için bazı önerilerde bulunulmuştur.

Keywords

• Değer Akış Haritalama,Yalın Üretim,İsraf

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