Relationship Quality in Supply Chain Management: A Dyad Perspective

Abstract

The business performance is significantly affected by the relationship between the partners (Lages et al., 2008). Hence, the quality of the relationship between the members of the supply chain is vital for the success of the entire chain where it has a positive effect on profitability (Huntley, 2006) and supply chain performance (Fynes et al., 2008; Mohaghar & Ghasemi, 2011). On the other hand, integration and management of all process links throughout the supply chain is not possible besides, the level of integration may differ among the links or through time. Therefore, some links can be referred as more critical and must be actively managed. As a matter of fact, the relationships and the quality of the relationships within managed, monitored and not managed process links as indicated in the study of Lambert et al. (1998) are expected to show variances. Hence, the aim of this study is to investigate and identify the dimensions of relationship quality for each of the above mentioned process links

Keywords

• Relationship quality, supply chain management, process links

Tedarik Zinciri Yönetiminde İlişki Kalitesi: Çift Yönlü Perspektif

Abstract

İşletme performansı iş ortaklarının birbiriyle olan ilişkisinden anlamlı ölçüde etkilenmektedir (Lages vd., 2008). Bu sebeple, tedarik zinciri üyelerinin arasında var olan ilişkinin kalitesi, tüm zincirin başarısı için büyük önem teşkil etmekte, zincirin karlılığı (Huntley, 2006) ve performansı (Fynes vd., 2008; Mohaghar ve Ghasemi, 2011) üzerinde olumlu etki yaratmaktadır. Öte yandan, tedarik zinciri boyunca tüm süreç bağlantılarının entegrasyon ve yönetimi mümkün değildir bunun yanısıra, entegrasyon düzeyi, bağlantılar arasında ya da zaman içinde farklılaşabilmektedir. Bu nedenle, bazı bağlantılar daha kritik olarak ifade edilebilir ve bu bağlantılar aktif yönetilmelidir. Dolayısıyla, Lambert ve arkadaşlarının (1998) çalışmasında belirtildiği üzere, yönetilen, izlenen ve yönetilmeyen süreç bağlantılarındaki ilişki kalitesinin de farklılık göstermesi beklenmektedir. Bu çalışmanın amacı yukarıda belirtilen süreç bağlantılarının her biri için ilişki kalitesinin boyutlarını araştırmak ve ortaya çıkartmaktır

Keywords

• İlişki kalitesi, tedarik zinciri yönetimi, süreç balantıları

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