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Year 2002, Volume: 2 Issue: 1, 114 - 124, 01.05.2002

Türker Baş

Abstract

Toplam kalite yönetiminin geçtiğimiz on yıl içerisinde artan önemine rağmen, Türkçe literatürde kritik kalite faktörlerinin belirlenmesi ve kullanımına yönelik sistematik bir çaba bulunmamaktadır. Bu eksikliği gidermek amacı ile bu çalışmada, Saraph ve diğ. (1989) tarafından belirlenen kritik kalite faktörlerinin Türk firmaları için geçerli olup olmadığı sorgulanmıştır. Bunun için orijinal soru formu Küçük ve Orta Ölçekli Sanayi Geliştirme ve Destekleme İdaresi Başkanlığı (KOSGEB) üyesi 400 firmaya gönderilmiş olup, ankete 84 firma cevap vermiştir. Bu firmalardan elde edilen veriler kullanılarak ölçeğin güvenilirlik ve geçerliği test edilmiştir. Analiz sonuçları, Saraph ve diğ. tarafından geliştirilen ölçeğin Türk firmalarının kalite yönetimi uygulamalarını değerlendirmek için kullanılabilecek güvenilir ve geçerli bir araç olduğunu göstermektedir. Ölçeğin kullanım alanları ayrıca tartışılmıştır

References

  • AHIRE, S., J., GOLHAR, D. and WALLER, M. (1996): “Development and Validation of TQM Implementation Constructs” Decision Sciences, 27 (1), 23-56.
  • AK, B. and SARGUTAN, E. (1996): Total Quality Management in Hospitals and Samples of Practice Standard (35 / 414 - 6.96 / 1962 SB 194 ) 380 /1996
  • ARASLI, H. (2002): “Diagnosing whether northern Cyprus hotels are ready for TQM: an emprical analysis” Toatal Quality Management 13, 3, 347- 364.
  • BADRİ, M.,A. and DAVIS, D. (1995): “A study of measuring the critical factors of quality management” International Journal of Quality & Reliability Management, 12 (2), 36-53.
  • BALCI, Ali (1998): Yüksek Öğretimde Toplam Kalite Yönetimi Ölçeği. Eğitim Yönetimi 4 (15).
  • BEKTAŞ, Ç. (2000): Total quality management in hospitality organizations and a sample study, (Unpublished Doctorate Thesis), Afyon, Kocatepe University, SSI.
  • BLACK, S. and PORTER, L., J. (1995): “An Emprical Model for Total Quality Management” Total Quality Management, 6, (2), 28-46.
  • CHURCHILL, G., A. (1979): “A paradigm for developing batter measures of marketing constructs” Journal of Marketing Research, 16 (2), 64-73.
  • CORANBACH, L. J. (1951): “Coefficient Alpha and the Internal Structure of Tests” Psychometrica, 16 (11), 297-334.
  • DAYTON, N., A. (2001): “Total Quality Management Critical Success Factors, a Comparision: The UK Versus the USA” Total Quality Management, 12, (3), 293-298.
  • MELLAHİ, K. and EYUBOĞLU, F. (2001): “Critical factors for successful total quality 122 management implementation in Turkey: Evidance from the banking sector” Total Quality Management 12, 6, 745-756.
  • MIZIKACI F. (2001): A Study on the evaluation of tourism and hotel management program at Başkent University in terms of total quality management principles (Unpublished Doctorate Thesis) Ankara, Middle East Technical University, SSI.
  • MOTWANİ, J., G., MAHMOUD, E. and RICE, G. (1994): “Quality Practices of Indian Organizations: An Empirical Analysis” International Journal of Quality & Reliability Management, 11 (1), 38-52.
  • NUNNALLY, J. (1967): Psychometric Theory, McGraw-Hill, New York.
  • ÖZDİPÇİNER, N. S. (1999): Total quality management in Turkish tourism and a model study about its applicability (Unpublished Doctorate Thesis), Aydın, Adnan Menderes University, SSI.
  • ÖZGENER, Şevki ve GÜNEŞ, İsa (2001): Küçük Ölçekli ve Teknoloji Yoğun İşletmelerde Toplam Kalite Yönetimi. Verimlilik Dergisi Özel Sayı ( / 2 - 2001 / 1967 SB 319 ) 650, 7/2001
  • PARASURAMAN, A., ZEITHAMAL, V.A. and BERRY L. (1988): SERVQUAL: A Multiple-Item Scale for measuring customer perceptions of service quality” Journal of Retailing, 64 (1), 12-41.
  • PARLAK, S. (1994): Sanayi işletmelerinde toplam kalite yönetimi ve uygulamaya ait örnekler. (Yayınlanmamış Doktora Tezi) İstanbul, İstanbul Üniversitesi, SSI.
  • QUAZI, H. and JEMANGIN, J. (1998): “Critical factors in quality management and guidelines for self-assessment: The case of Singapore”, Total Quality Management, 9 (1), 27-38.
  • RAO, S., S., SOLIS, L. and RAUGHUNATAN T. (1999): “A framework for international quality management research : Development and validation of measurement instrument” Total Quality Management, 10 (7), 1047-1075.
  • SARAPH, G., BENSON, G. and SCHRODER, R., G. (1989): “An instrument for measuring the critical factors of quality management”, Decision Sciences, 20, 810-829.
  • SAVAŞ, H., (1999): Environmental management system from the point of total quality management and an application in an industrial facility, (Unpublished Doctorate Thesis), Adana, Çukurova University, SSI.
  • TAKAN, M. (1998): Management of quality and measure at banks (Unpublished Doctorate Thesis), Konya, Selçuk University, SSI

A QUALITY MEASUREMENT FRAMEWORK FOR TURKISH FIRMS: VALIDATION OF AN INSTRUMENT

Year 2002, Volume: 2 Issue: 1, 114 - 124, 01.05.2002

Türker Baş

Abstract

Despite the increasing popularity of total quality management (TQM) during past decade, there is no systematic attempt had been made in Turkish literature to organize and synthesize the various sets of critical quality factors. To overcome this limitation, the present study attempted to determine if the TQM critical factors identified by Saraph et al. (1989) were pertinent to Turkish firms. The question form was sent to 400 members of Small and Medium Industry Development Organization (KOSGEB) with 84 responding. Using data from these firms, reliability and validity of an instrument

References

  • AHIRE, S., J., GOLHAR, D. and WALLER, M. (1996): “Development and Validation of TQM Implementation Constructs” Decision Sciences, 27 (1), 23-56.
  • AK, B. and SARGUTAN, E. (1996): Total Quality Management in Hospitals and Samples of Practice Standard (35 / 414 - 6.96 / 1962 SB 194 ) 380 /1996
  • ARASLI, H. (2002): “Diagnosing whether northern Cyprus hotels are ready for TQM: an emprical analysis” Toatal Quality Management 13, 3, 347- 364.
  • BADRİ, M.,A. and DAVIS, D. (1995): “A study of measuring the critical factors of quality management” International Journal of Quality & Reliability Management, 12 (2), 36-53.
  • BALCI, Ali (1998): Yüksek Öğretimde Toplam Kalite Yönetimi Ölçeği. Eğitim Yönetimi 4 (15).
  • BEKTAŞ, Ç. (2000): Total quality management in hospitality organizations and a sample study, (Unpublished Doctorate Thesis), Afyon, Kocatepe University, SSI.
  • BLACK, S. and PORTER, L., J. (1995): “An Emprical Model for Total Quality Management” Total Quality Management, 6, (2), 28-46.
  • CHURCHILL, G., A. (1979): “A paradigm for developing batter measures of marketing constructs” Journal of Marketing Research, 16 (2), 64-73.
  • CORANBACH, L. J. (1951): “Coefficient Alpha and the Internal Structure of Tests” Psychometrica, 16 (11), 297-334.
  • DAYTON, N., A. (2001): “Total Quality Management Critical Success Factors, a Comparision: The UK Versus the USA” Total Quality Management, 12, (3), 293-298.
  • MELLAHİ, K. and EYUBOĞLU, F. (2001): “Critical factors for successful total quality 122 management implementation in Turkey: Evidance from the banking sector” Total Quality Management 12, 6, 745-756.
  • MIZIKACI F. (2001): A Study on the evaluation of tourism and hotel management program at Başkent University in terms of total quality management principles (Unpublished Doctorate Thesis) Ankara, Middle East Technical University, SSI.
  • MOTWANİ, J., G., MAHMOUD, E. and RICE, G. (1994): “Quality Practices of Indian Organizations: An Empirical Analysis” International Journal of Quality & Reliability Management, 11 (1), 38-52.
  • NUNNALLY, J. (1967): Psychometric Theory, McGraw-Hill, New York.
  • ÖZDİPÇİNER, N. S. (1999): Total quality management in Turkish tourism and a model study about its applicability (Unpublished Doctorate Thesis), Aydın, Adnan Menderes University, SSI.
  • ÖZGENER, Şevki ve GÜNEŞ, İsa (2001): Küçük Ölçekli ve Teknoloji Yoğun İşletmelerde Toplam Kalite Yönetimi. Verimlilik Dergisi Özel Sayı ( / 2 - 2001 / 1967 SB 319 ) 650, 7/2001
  • PARASURAMAN, A., ZEITHAMAL, V.A. and BERRY L. (1988): SERVQUAL: A Multiple-Item Scale for measuring customer perceptions of service quality” Journal of Retailing, 64 (1), 12-41.
  • PARLAK, S. (1994): Sanayi işletmelerinde toplam kalite yönetimi ve uygulamaya ait örnekler. (Yayınlanmamış Doktora Tezi) İstanbul, İstanbul Üniversitesi, SSI.
  • QUAZI, H. and JEMANGIN, J. (1998): “Critical factors in quality management and guidelines for self-assessment: The case of Singapore”, Total Quality Management, 9 (1), 27-38.
  • RAO, S., S., SOLIS, L. and RAUGHUNATAN T. (1999): “A framework for international quality management research : Development and validation of measurement instrument” Total Quality Management, 10 (7), 1047-1075.
  • SARAPH, G., BENSON, G. and SCHRODER, R., G. (1989): “An instrument for measuring the critical factors of quality management”, Decision Sciences, 20, 810-829.
  • SAVAŞ, H., (1999): Environmental management system from the point of total quality management and an application in an industrial facility, (Unpublished Doctorate Thesis), Adana, Çukurova University, SSI.
  • TAKAN, M. (1998): Management of quality and measure at banks (Unpublished Doctorate Thesis), Konya, Selçuk University, SSI
There are 23 citations in total.

Details

Other ID JA82GR45RS
Journal Section Research Article
Authors

Türker Baş This is me

Publication Date May 1, 2002
Published in Issue Year 2002 Volume: 2 Issue: 1

Cite

APA Baş, T. (2002). A QUALITY MEASUREMENT FRAMEWORK FOR TURKISH FIRMS: VALIDATION OF AN INSTRUMENT. Ege Academic Review, 2(1), 114-124.
AMA Baş T. A QUALITY MEASUREMENT FRAMEWORK FOR TURKISH FIRMS: VALIDATION OF AN INSTRUMENT. ear. May 2002;2(1):114-124.
Chicago Baş, Türker. “A QUALITY MEASUREMENT FRAMEWORK FOR TURKISH FIRMS: VALIDATION OF AN INSTRUMENT”. Ege Academic Review 2, no. 1 (May 2002): 114-24.
EndNote Baş T (May 1, 2002) A QUALITY MEASUREMENT FRAMEWORK FOR TURKISH FIRMS: VALIDATION OF AN INSTRUMENT. Ege Academic Review 2 1 114–124.
IEEE T. Baş, “A QUALITY MEASUREMENT FRAMEWORK FOR TURKISH FIRMS: VALIDATION OF AN INSTRUMENT”, ear, vol. 2, no. 1, pp. 114–124, 2002.
ISNAD Baş, Türker. “A QUALITY MEASUREMENT FRAMEWORK FOR TURKISH FIRMS: VALIDATION OF AN INSTRUMENT”. Ege Academic Review 2/1 (May 2002), 114-124.
JAMA Baş T. A QUALITY MEASUREMENT FRAMEWORK FOR TURKISH FIRMS: VALIDATION OF AN INSTRUMENT. ear. 2002;2:114–124.
MLA Baş, Türker. “A QUALITY MEASUREMENT FRAMEWORK FOR TURKISH FIRMS: VALIDATION OF AN INSTRUMENT”. Ege Academic Review, vol. 2, no. 1, 2002, pp. 114-2.
Vancouver Baş T. A QUALITY MEASUREMENT FRAMEWORK FOR TURKISH FIRMS: VALIDATION OF AN INSTRUMENT. ear. 2002;2(1):114-2.