Year 2005,
Volume: 5 Issue: 1, 11 - 18, 01.05.2005
Abstract
Ürün ya da hizmetlerin işletmelerin kendisi tarafından üretilmesi yerine, başka işletmelerden daha ucuz ve kaliteli olarak sağlanması günümüzde hızla yaygınlaşan bir yönetim yaklaşımıdır. Dış kaynaklardan yararlanma (outsourcing) olarak bilinen yaklaşım otel işletmelerinin ana faaliyet alanı olan konaklamaya odaklanmasına yardımcı olarak, yürütülen diğer faaliyetler ya da sunulan hizmetlerde başka firmalardan hizmet alınmasına olanak vermektedir. Çalışmada dış kaynaklardan yararlanma konusunda otel işletmelerinde uygulama alanlarının belirlenmesi amaçlanmıştır. Bu kapsamda otel işletmeleri tarafından sunulan hizmet veya yürütülen faaliyetlerde dış kaynaklardan yararlanma alanları, avantaj ve dezavantajları ile birlikte tartışılmıştır
References
- ADAMS, Bruce (2003): “Outsourcing Call Centers is a Growing Trend”, Hotel and Motel Management, August 11.
- BOULARD, Garry (2004): “Cost, Space Determine Outsourcing of Laundry Service”, Hotel and Motel Management.
- BURGESS, Cathy (2000): “The Hotel Financial Manager – Challenges for the Future”. International Journal of Contemporary Hospitality Management, 12 (1).
- ÇANAKÇI, Fulya ve DOĞAN, Mine (2004): “İnsan Kaynakları”, http://www.ntvmsnbc.com
- ELMUTI, D. ve KATHHAWALA, Y. (2000): “The Effects of Global Outsourcing Strategies on Participants’ Attitudes and Organizational Effectiveness”, International Journal of Manpower, 21(2).
- EMBLETON, Peter R. – WRIGHT, Phillip C. (1998), “A Practical Guide to Successful Outsourcing”, Empowerment in Organizations, 6(3).
- EREN, Erol (2003): Yönetim ve Organizasyon (Çağdaş ve Küresel Yaklaşımlar, Beta Yayınları, İstanbul.
- HALLAM, G. ve BAUM, T. (1996): “Contracting Out Food and Beverage Operations in Hotels: A Comparative Study of Practice in North America and the United Kingdom”, International Journal of Hospitality management, 15 (1).
- HEMMINGTON, Nigel ve KING, Christopher (2000): “Key Dimensions of Outsourcing Hotel Food and Beverage Services”, International Journal of Contemporary Hospitality Management, 12(4).
- İLTER, H. Melih (2002): Global Dışsal Tedarik (Outsourcing), İTO Yayın No:2002–31, İstanbul.
- KOZAK, Meryem Akoğlan ve GÜÇLÜ, Hatice (2003): “Turizm İşletmelerinde Değişim Yönetim Üzerine Kavramsal Bir İnceleme”, İnsan Kaynakları, 5(1).
- MERSİN, Doğan Necip (2003): “Lojistik Sektöründe Dış Kaynak Kullanımı”, 3D Lojistik Dergisi, (Şubat – Mart). “Outsourcing Your Sales Department Offers Many Advantage”, Hotel & Motel Management, February 2004.
- OLALI, Hasan; KORZAY, Meral; YAVUZER, Ziya (1989): Otel İşletmeciliği, Yön Ajans, İstanbul.
- ONANA, Ömer (2003): “Outsourcing Uygulayacak Yöneticilere İpuçları,” http://www. bilisimrehber.com.tr
- ÖZTÜRK, Azim ve SEZGİLİ, Konuralp (2002): “Dış Kaynaklardan Yararlanmanın Yeni Bir Rekabet Stratejisi Olarak Kullanılması ve Uygulama Süreci”, Uludağ Üniversitesi, İktisadi ve İdari Bilimler Fakültesi Dergisi, 21(2).
- PARASKEVAS, Alexandros (2001): “Exploring Hotel Internal Service Chains: A Theoretical 18 Approach”, International Journal of Contemporary Hospitality Management, 13 (5).
- RODRIGEZ, Tomas F. Espino ve ROBAINA, Victor Padron (2004): “Outsourcing and its impact on Operational Objectives and Performance: A Study of Hotels in Canary Islands”, Hospitality Management, (23), 287– 306.
- RODRIGEZ, Tomas F. Espino ve ROBAINA, Victor Padron (2005), “The Management Perception of the Strategic Outsourcing of Services: An Empirical Examination in the Hotel Sector”, The Service Industries Journal, 25 (5).
- YURTSEVER, İzzettin (2004): “Rekabetin Önemli Unsuru Animasyon,” http://www.turizmgazetesi.com.
Year 2005,
Volume: 5 Issue: 1, 11 - 18, 01.05.2005
Abstract
The supply of the products and services from external firms by achieving better quality and cheaper service rather than producing them within the company is an approach spreading rapidly nowadays. The approach known as outsourcing helps the hotel organizations to focus on core activities (rooms). This leads to outsource the other activities from external firms. In this study, the identification of the areas that are to be outsourced at hotel organizations is aimed. In this sense, outsourcing in the activities carried out by the hotel organizations have been discussed in terms of advantages and disadvantages of outsourcing decision in hotels
References
- ADAMS, Bruce (2003): “Outsourcing Call Centers is a Growing Trend”, Hotel and Motel Management, August 11.
- BOULARD, Garry (2004): “Cost, Space Determine Outsourcing of Laundry Service”, Hotel and Motel Management.
- BURGESS, Cathy (2000): “The Hotel Financial Manager – Challenges for the Future”. International Journal of Contemporary Hospitality Management, 12 (1).
- ÇANAKÇI, Fulya ve DOĞAN, Mine (2004): “İnsan Kaynakları”, http://www.ntvmsnbc.com
- ELMUTI, D. ve KATHHAWALA, Y. (2000): “The Effects of Global Outsourcing Strategies on Participants’ Attitudes and Organizational Effectiveness”, International Journal of Manpower, 21(2).
- EMBLETON, Peter R. – WRIGHT, Phillip C. (1998), “A Practical Guide to Successful Outsourcing”, Empowerment in Organizations, 6(3).
- EREN, Erol (2003): Yönetim ve Organizasyon (Çağdaş ve Küresel Yaklaşımlar, Beta Yayınları, İstanbul.
- HALLAM, G. ve BAUM, T. (1996): “Contracting Out Food and Beverage Operations in Hotels: A Comparative Study of Practice in North America and the United Kingdom”, International Journal of Hospitality management, 15 (1).
- HEMMINGTON, Nigel ve KING, Christopher (2000): “Key Dimensions of Outsourcing Hotel Food and Beverage Services”, International Journal of Contemporary Hospitality Management, 12(4).
- İLTER, H. Melih (2002): Global Dışsal Tedarik (Outsourcing), İTO Yayın No:2002–31, İstanbul.
- KOZAK, Meryem Akoğlan ve GÜÇLÜ, Hatice (2003): “Turizm İşletmelerinde Değişim Yönetim Üzerine Kavramsal Bir İnceleme”, İnsan Kaynakları, 5(1).
- MERSİN, Doğan Necip (2003): “Lojistik Sektöründe Dış Kaynak Kullanımı”, 3D Lojistik Dergisi, (Şubat – Mart). “Outsourcing Your Sales Department Offers Many Advantage”, Hotel & Motel Management, February 2004.
- OLALI, Hasan; KORZAY, Meral; YAVUZER, Ziya (1989): Otel İşletmeciliği, Yön Ajans, İstanbul.
- ONANA, Ömer (2003): “Outsourcing Uygulayacak Yöneticilere İpuçları,” http://www. bilisimrehber.com.tr
- ÖZTÜRK, Azim ve SEZGİLİ, Konuralp (2002): “Dış Kaynaklardan Yararlanmanın Yeni Bir Rekabet Stratejisi Olarak Kullanılması ve Uygulama Süreci”, Uludağ Üniversitesi, İktisadi ve İdari Bilimler Fakültesi Dergisi, 21(2).
- PARASKEVAS, Alexandros (2001): “Exploring Hotel Internal Service Chains: A Theoretical 18 Approach”, International Journal of Contemporary Hospitality Management, 13 (5).
- RODRIGEZ, Tomas F. Espino ve ROBAINA, Victor Padron (2004): “Outsourcing and its impact on Operational Objectives and Performance: A Study of Hotels in Canary Islands”, Hospitality Management, (23), 287– 306.
- RODRIGEZ, Tomas F. Espino ve ROBAINA, Victor Padron (2005), “The Management Perception of the Strategic Outsourcing of Services: An Empirical Examination in the Hotel Sector”, The Service Industries Journal, 25 (5).
- YURTSEVER, İzzettin (2004): “Rekabetin Önemli Unsuru Animasyon,” http://www.turizmgazetesi.com.
There are 19 citations in total.
Details
| Other ID | JA47GT47EE |
|---|---|
| Journal Section | Research Article |
| Authors | |
| Publication Date | May 1, 2005 |
| Published in Issue | Year 2005 Volume: 5 Issue: 1 |