THE EFFECT OF PERCEIVED SERVICE QUALITY ON SATISFACTION AND BEHAVIOURAL INTENTIONS: AN EMPIRICAL STUDY ON SUPERMARKETS IN NIGDE

Esen Gürbüz; Arzum Büyükkeklik; Mutlu Yüksel Avcılar; Murat Toksarı

ALGILANAN HİZMET KALİTESİNİN TATMİN VE DAVRANIŞSAL NİYET ÜZERİNE ETKİSİ: NİĞDE İLİNDEKİ SÜPERMARKETLER ÜZERİNE AMPİRİK BİR ÇALIŞMA

Year 2008, Volume: 8 Issue: 2, 785 - 812, 01.10.2008

Esen Gürbüz Arzum Büyükkeklik Mutlu Yüksel Avcılar Murat Toksarı

Keywords

Hizmet Kalitesi, Hizmet Kalitesi Ölçüm Modelleri, SERVQUAL, Müşteri Tatmini, Davranışsal Niyet, Süpermarketlerde Hizmet Kalitesi, Yapısal Eşitlik Modeli

THE EFFECT OF PERCEIVED SERVICE QUALITY ON SATISFACTION AND BEHAVIOURAL INTENTIONS: AN EMPIRICAL STUDY ON SUPERMARKETS IN NIGDE

Year 2008, Volume: 8 Issue: 2, 785 - 812, 01.10.2008

Esen Gürbüz Arzum Büyükkeklik Mutlu Yüksel Avcılar Murat Toksarı

Keywords

Service Quality, Service Quality Models, SERVQUAL, Customer Satisfaction, Behavioral Intentions, Supermarket Service Quality, Structural Equation Modeling.

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Details

Other ID	JA43RY57DG
Journal Section	Research Article
Authors	Esen Gürbüz This is me Arzum Büyükkeklik This is me Mutlu Yüksel Avcılar This is me Murat Toksarı This is me
Publication Date	October 1, 2008
Published in Issue	Year 2008 Volume: 8 Issue: 2

Cite

APA	Gürbüz, E., Büyükkeklik, A., Avcılar, M. Y., Toksarı, M. (2008). THE EFFECT OF PERCEIVED SERVICE QUALITY ON SATISFACTION AND BEHAVIOURAL INTENTIONS: AN EMPIRICAL STUDY ON SUPERMARKETS IN NIGDE. Ege Academic Review, 8(2), 785-812.
AMA	Gürbüz E, Büyükkeklik A, Avcılar MY, Toksarı M. THE EFFECT OF PERCEIVED SERVICE QUALITY ON SATISFACTION AND BEHAVIOURAL INTENTIONS: AN EMPIRICAL STUDY ON SUPERMARKETS IN NIGDE. ear. October 2008;8(2):785-812.
Chicago	Gürbüz, Esen, Arzum Büyükkeklik, Mutlu Yüksel Avcılar, and Murat Toksarı. “THE EFFECT OF PERCEIVED SERVICE QUALITY ON SATISFACTION AND BEHAVIOURAL INTENTIONS: AN EMPIRICAL STUDY ON SUPERMARKETS IN NIGDE”. Ege Academic Review 8, no. 2 (October 2008): 785-812.
EndNote	Gürbüz E, Büyükkeklik A, Avcılar MY, Toksarı M (October 1, 2008) THE EFFECT OF PERCEIVED SERVICE QUALITY ON SATISFACTION AND BEHAVIOURAL INTENTIONS: AN EMPIRICAL STUDY ON SUPERMARKETS IN NIGDE. Ege Academic Review 8 2 785–812.
IEEE	E. Gürbüz, A. Büyükkeklik, M. Y. Avcılar, and M. Toksarı, “THE EFFECT OF PERCEIVED SERVICE QUALITY ON SATISFACTION AND BEHAVIOURAL INTENTIONS: AN EMPIRICAL STUDY ON SUPERMARKETS IN NIGDE”, ear, vol. 8, no. 2, pp. 785–812, 2008.
ISNAD	Gürbüz, Esen et al. “THE EFFECT OF PERCEIVED SERVICE QUALITY ON SATISFACTION AND BEHAVIOURAL INTENTIONS: AN EMPIRICAL STUDY ON SUPERMARKETS IN NIGDE”. Ege Academic Review 8/2 (October 2008), 785-812.
JAMA	Gürbüz E, Büyükkeklik A, Avcılar MY, Toksarı M. THE EFFECT OF PERCEIVED SERVICE QUALITY ON SATISFACTION AND BEHAVIOURAL INTENTIONS: AN EMPIRICAL STUDY ON SUPERMARKETS IN NIGDE. ear. 2008;8:785–812.
MLA	Gürbüz, Esen et al. “THE EFFECT OF PERCEIVED SERVICE QUALITY ON SATISFACTION AND BEHAVIOURAL INTENTIONS: AN EMPIRICAL STUDY ON SUPERMARKETS IN NIGDE”. Ege Academic Review, vol. 8, no. 2, 2008, pp. 785-12.
Vancouver	Gürbüz E, Büyükkeklik A, Avcılar MY, Toksarı M. THE EFFECT OF PERCEIVED SERVICE QUALITY ON SATISFACTION AND BEHAVIOURAL INTENTIONS: AN EMPIRICAL STUDY ON SUPERMARKETS IN NIGDE. ear. 2008;8(2):785-812.