ÖĞRENME DÜZEYLERİ ARASI İLİŞKİ: OTEL İŞLETMELERİNDE BİR ALAN ARAŞTIRMASI

Year 2010, Volume: 10 Issue: 1, 95 - 115, 01.02.2010

Umut Avcı İzzet Kılınç Fevzi Okumuş

Abstract

Bu çalışmada, bireysel öğrenme ile örgütsel öğrenme ve takım öğrenmesi ile örgütsel öğrenme arasındaki ilişki incelenmiştir. Araştırma verileri, Muğla ilinde faaliyet gösteren tüm dört ve beş yıldızlı otel işletmelerinin 799 çalışanına anket uygulanarak toplanmıştır. Araştırma sonucunda, hem bireysel öğrenme ile örgütsel öğrenme arasında hem de takım öğrenmesi ile örgütsel öğrenme arasında anlamlı bir ilişki olduğu tespit edilmiştir. Ayrıca, takım öğrenmesinin örgütsel öğrenmeyi bireysel öğrenmeden daha kapsamlı açıkladığı belirlenmiştir. Araştırma bulgularına göre, otel işletmelerine örgütsel öğrenmeyi başarılı şekilde gerçekleştirmek için takım öğrenmesini sağlayan faktörleri dikkatlice incelemesi ve takım kültürüne yatkın ortamı yaratması önerilebilir

Keywords

bireysel öğrenme, takım öğrenmesi, örgütsel öğrenme, hizmet sektörü

RELATIONSHIP AMONG LEARNING LEVELS: AN INVESTIGATION IN HOTEL COMPANIES

Abstract

This study aimed to investigate the relationship among individual learning, team learning and organizational learning. Data was collected from 799 employees, who worked in four and five star hotels operated in Mugla, Turkey. The study findings indicate that there is a meaningful relationship among individual learning, team learning and organizational learning. In particular, team learning appears to explain organizational learning more than individual learning. Based on the study findings, it can be recommended that in order to facilitate organizational learning, hotel organizations should critically analyze and utilize the factors that facilitate team learning

Keywords

individual learning, team learning, organizational learning, service industry

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