EN İYİ-EN KÖTÜ YÖNTEMİ KULLANILARAK BİLGİ TEKNOLOJİLERİ TEDARİKÇİ İZLEME KRİTERLERİNİN BELİRLENMESİ: BİR HAVAYOLU İŞLETMESİ ÖRNEĞİ

Year 2023, Volume: 5 Issue: 1, 13 - 29, 30.06.2023

Dilek Erdoğan Yeşim Kurt İbrahim Rençber

https://doi.org/10.46482/ebyuiibfdergi.1281735

Abstract

Örgütlerde tedarikçi geliştirme sürecinin kritik adımlarından biri olan tedarikçi değerlendirmesi, tedarikçilerin performansının resmi olarak düzenli aralıklarla değerlendirilmesidir. Örgütlere yazılım, donanım, bakım, veri merkezi ve bulut teknolojileri gibi bilgi teknolojileri sağlayan BT tedarikçilerini değerlendirmek için bu sektöre özel kriterlerin geliştirilmesi gerekmektedir. Bu çalışmada seçilen bir havayolu işletmesi için BT tedarikçi segmentine özel performans değerlendirme kriterler setinin oluşturulması ve her kriterin önem derecesine göre ağırlıklandırılması amaçlanmıştır. Araştırmanın analizleri üç aşamada gerçekleştirilmi olup birinci aşamada uzman görüşmeleri ve literatür taraması ile 41 kriter belirlenmiştir. İkinci aşamada uzman konsensusu yapılarak finansal, operasyonel, tedarikçi yetkinlikleri, stratejik ve ilişki boyutları altında toplamda 27 nihai kriter belirlenmiştir. Üçüncü aşamada en iyi–en kötü yöntemi kullanılarak her kritere bir ağırlık atanmıştır. Tüm kriterler arasında sırasıyla tedarikçinin esnek olması, tedarikçin alıcı işletmeyi değişen teknolojiye hızlı adapte edebilmesi ve sağlanan ürün/hizmetin kalitesinin eksiksiz olması en önemli kriterler olarak ortaya çıkmıştır.

Keywords

bilgi teknolojileri yönetimi, tedarikçi performans yönetimi, havayolu yönetimi, en iyi-en kötü yöntemi

DETERMINING IT SUPPLIER MONITORING CRITERIA USING BEST AND WORST METHODS: AN AIRLINE CASE STUDY

Abstract

Supplier monitoring, one of the critical steps of the supplier development process in organizations, is the formal evaluation of suppliers' performance at regular intervals. Industry-specific criteria need to be developed to evaluate IT suppliers that provide organizations with information technology such as software, hardware, maintenance, data center and cloud technologies. In this study, it is aimed to create a set of performance monitoring criteria specific to the IT supplier segment for an airline company and to weight each criterion according to the degree of importance. The analysis of the research was carried out in three stages. In the first stage, 41 criteria were determined by expert interviews and literature review. In the second stage, a consensus of experts was made and a total of 27 final criteria were determined under the dimensions of financial, operational, supplier abilities, strategic and relationship. In the third stage, weights were assigned to each criterion using the best and worst method. Among all the criteria, the flexibility of the supplier, the ability of the supplier to adapt the buyer company to the changing technology and the completeness of the quality of the offered product/service emerged as the most important criteria. Özet kısmında amaç, yöntem, bulgular, araştırmanın sınırları ve makalenin orijinalliği ile ilgili bilgiler içermeli. Özet en çok 150 kelimeden oluşmalıdır.

Keywords

information technologies management, supplier performance management airline management, best and worsht metho

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